Student Engagement Advisor - Casual

As a Student Engagement Advisor at OES, you’ll be responsible for delivering outstanding customer service to students, understanding their motivations, and tailoring course options accordingly. You'll provide information on career pathways, manage student CRM processes, and contribute to improving student experiences through insights gathered from your interactions. Your role is key in meeting contact quality standards and achieving retention targets.

To qualify for the Student Engagement Advisor role at OES, candidates must hold at least a Bachelor’s degree and have prior experience in a customer service or sales environment. Skills such as strong verbal and written communication, time management, and the ability to work under pressure are crucial, alongside a commitment to personal excellence and a passion for education.

OES highly values the growth and development of its team members. As a Student Engagement Advisor, you’ll have access to various professional development opportunities, mentorship, and a collaborative environment that harnesses creativity. The hybrid work model also provides a balanced approach to work and personal life, further enhancing your growth journey.

At OES, the work environment for a Student Engagement Advisor is described as dynamic and supportive. You’ll be part of a passionate, energetic team working together to enhance lives through education. The hybrid work model allows flexibility, and the office features amenities like snacks and fun activities to create an enjoyable workplace.

A successful Student Engagement Advisor at OES should possess strong communication and interpersonal skills, a team-oriented mindset, and a ‘can-do’ attitude. Time management, the ability to work under pressure, customer service orientation, and a passion for education are critical skills that will help you excel in this role.

When facing difficult conversations with students, it’s important to stay calm and listen actively. Acknowledge their feelings and concerns, then provide clear information and solutions tailored to their needs. Demonstrating empathy and understanding will help build trust and rapport.

In my previous role, I extensively used CRM systems to manage leads and track customer interactions. I ensured accurate data entry and followed up on campaigns effectively. I understand the importance of CRM in enhancing the student experience and driving retention.

To engage students effectively, I customize my approach based on their needs. I ask open-ended questions to encourage conversation and actively listen to their concerns. By providing relevant information and demonstrating genuine interest, I create a positive engagement experience.

To manage multiple tasks effectively in a fast-paced environment, I prioritize based on urgency and importance. I use tools like to-do lists and digital calendars to stay organized and ensure I meet deadlines without compromising quality.

I admire OES's mission to enhance lives through education. Your collaborative work with university partners to create immersive learning experiences resonated with me. I believe that being part of such a values-driven team would be an incredible opportunity to make a meaningful impact.

To consistently meet KPIs, I set specific and measurable goals for myself, regularly track my performance, and adjust my strategies as necessary. I always seek feedback to identify areas for improvement, ensuring that I stay aligned with organizational objectives.

In my previous role, I noticed students were confused about the enrollment process. I suggested creating a streamlined guide that simplified the steps, leading to a reduction in questions and improved satisfaction scores. This proactive approach showcased my commitment to enhancing the student experience.

I am motivated by the opportunity to make a positive impact on someone’s educational journey. Knowing that I can help students achieve their goals provides me with a sense of purpose and drives me to deliver exceptional service consistently.

I stay updated with industry trends by regularly reading blogs, attending webinars, and engaging with professionals in the field. I believe continuous learning is essential for providing the best support to students and understanding the evolving landscape of education.

Teamwork is essential in my approach as a Student Engagement Advisor. Collaborating with colleagues fosters a supportive environment where we can share insights and strategies. It enhances our ability to address student needs effectively and collectively drive success in our objectives.