Director Sales Operations

The Director Sales Operations at Pacific Cycle is responsible for leading and optimizing the sales strategy across mass market retailers, collaborating with senior management to ensure alignment with business goals. This role involves overseeing sales operations processes, managing relationships with third-party sales agencies, and ensuring compliance with retailer requirements. Moreover, you would be responsible for training sales team members and streamlining order management, pricing, and promotions.

To apply for the Director Sales Operations position at Pacific Cycle, candidates should hold a Bachelor's degree in Business, Sales, or a related field. Additionally, you should have over 10 years of experience in Sales Operations or Account Management, with at least 8 years in a leadership role. Strong analytical skills and effective interpersonal communication are also crucial for success in this position.

Pacific Cycle supports success in the Director Sales Operations role through a collaborative environment that emphasizes strategic planning and execution. By giving you the tools to connect sales strategies to planning teams and ensuring timely order fulfillment, you will enhance productivity and optimize sales outcomes. The commitment to continuous growth and development of staff, along with a fun corporate culture, will further bolster your effectiveness.

Absolutely! At Pacific Cycle, we prioritize talent development and believe in promoting from within. As the Director Sales Operations, your leadership skills and successful performance will open up opportunities for further advancement within the company. Our commitment to employee growth and a dynamic workplace ensures that your career can thrive alongside the business.

Pacific Cycle offers a comprehensive benefits package for the Director Sales Operations position, which includes medical, dental, and vision insurance, generous paid time off, a 401k plan with company matching, and an employee wellness program. You’ll also enjoy product discounts and an engaging work environment, reflecting our culture of fun and passion for performance.

In answering this question, focus on demonstrating your understanding of the retail dynamic. Discuss specific tactics like streamlining order management processes, enhancing communication with third-party sales agencies, and utilizing data analytics for informed decision-making. Highlight any previous successes in optimizing sales operations to support your strategy.

When discussing conflict resolution, emphasize your ability to listen, understand differing viewpoints, and mediate solutions. Share examples of past experiences where you successfully resolved team conflicts by fostering open communication and collaboration, which can strengthen team dynamics and lead to improved performance.

Utilize the STAR method (Situation, Task, Action, Result) to detail an initiative you've led. Describe the situation, what you were tasked with, the specific actions you took to drive the initiative, and the measurable results that followed—preferably aligning them with business goals to demonstrate your effectiveness.

Explain your systematic approach to compliance, which may include regular checks, using technology for EDI processes, and maintaining clear communication with partners. Highlight past experiences where your attention to compliance positively impacted the relationship with retailers and enhanced overall operational efficiency.

Discuss specific tools and software you have experience with, like Tableau or Power BI for data visualization, as well as CRM systems and order management software. Emphasize how these tools help you interpret data, track performance, and streamline processes, ultimately driving sales success.

Highlight key performance indicators (KPIs) you believe are crucial for measurement, such as revenue growth, sales conversion rates, and customer satisfaction scores. Discuss your experience in using analytical methods and reporting tools to evaluate the effectiveness of sales initiatives and implement improvements.

Identify key competencies such as customer orientation, initiative, and effective organizing and planning. Provide examples from your experience that showcase how these competencies have led you to achieve sales success, and convey how they align with the values and objectives at Pacific Cycle.

Discuss your proactive approach to collaboration, focusing on regular communication, alignment of goals, and understanding each team's roles. Provide an example where successful collaboration led to achieving a common goal, demonstrating your ability to work effectively across functions to enhance sales efforts.

Explain your methods for staying informed, which might include subscribing to industry publications, participating in networking events, and using market analysis tools. Underscore your commitment to professional development, highlighting how being informed can directly influence strategic decisions within the role.

Share your passion for sales and operational excellence, describing moments that influenced your career decision. Illustrate how your experiences have shaped your views on the importance of effective sales operations and how it directly impacts a company's success, particularly in a dynamic industry like outdoor recreation.