A National Repairer Onboarding Account Manager at Partly is responsible for building and nurturing relationships with repairers across New Zealand. This includes creating onboarding pipelines, delivering presentations, and facilitating the adoption of our platform among repairers. The role requires an individual to assess customer needs, provide ongoing support for our network, and act as a liaison between the repairers and our product team to enhance the user experience.

Candidates for the National Repairer Onboarding Account Manager position should ideally have experience in the automotive sector, particularly with collision repairers or as suppliers to them. A proven track record of managing multiple accounts and time effectively is essential, along with strong communication skills. While not mandatory, experience in tech sales or e-commerce in the automotive arena is a plus.

The National Repairer Onboarding Account Manager role involves significant travel across New Zealand, especially in Auckland, as you build relationships with repairers. Although the position is based in Christchurch, Partly covers travel and accommodation expenses for onboarding and quarterly events, ensuring you're well-equipped to thrive in your role.

At Partly, we pride ourselves on a vibrant and inclusive culture. We believe in nurturing talent and fostering a strong community within our team. Employees enjoy flexible working hours, modern office environments, and regular social events. The culture at Partly emphasizes support, collaboration, and the pursuit of innovation, making it a great place for the National Repairer Onboarding Account Manager to succeed.

Partly is experiencing rapid growth, providing immense opportunity for career advancement. As a National Repairer Onboarding Account Manager, you will be positioned to develop your skills and potentially take on leadership roles as the company expands. We encourage continuous learning and development, ensuring that you can grow alongside the business.

When answering this question, highlight your previous roles in the automotive sector, especially those related to repair facilities or supply chain management. Discuss specific projects you've led, challenges you've overcome, and how those experiences have equipped you with insight into the needs and operations of automotive businesses.

It's important to convey your time management skills here. Discuss how you might assess the urgency and potential impact of tasks, using tools or methods you prefer for task prioritization, such as digital management apps or time-blocking. Illustrating past scenarios where you successfully managed competing deadlines will enhance your response.

Emphasize your interpersonal skills by discussing how you would initiate contact, listen to their needs, and build rapport. Highlight techniques such as personalizing your communication, showing genuine interest in their business, and offering solutions tailored to their specific challenges, all of which can help foster strong relationships swiftly.

To measure success in the onboarding process, discuss the importance of KPIs such as user adoption rates, feedback from repairers regarding the onboarding experience, and their ongoing utilization of the platform. Emphasizing the significance of gathering and analyzing data will showcase your analytical approach.

Customer feedback is vital in this role. Discuss your proactive approach to collecting feedback, such as through surveys or informal check-ins, and how you would use this information to communicate necessary improvements to the product team. Highlight your commitment to representing the voice of the customer within the company.

Talk about your conflict resolution skills and emphasize the importance of listening to concerns. Provide a structured approach: understand their issue, empathize, offer a solution, and then follow up to ensure satisfaction. Showcasing a calm and patient demeanor during tough interactions is crucial.

Explain your strategies for engagement such as personalized emails, tutorials, and regular check-ins. Discuss your experiences in organizing training sessions or webinars that help repairers maximize the platform’s capabilities, fostering a sense of community and collaboration.

Express your commitment to sustainability and detail how you relate your past work experiences to Partly's mission. Mention your dedication to driving the adoption of eco-friendly practices within the automotive sector, such as recycling and efficient resource use, and how you plan to share these values with repairers.

Discuss any account management software or CRM tools you have utilized in the past. Emphasize your tech-savviness and willingness to adapt to new tools that Partly may use, reflecting how you can leverage technology to streamline the onboarding and relationship-building processes.

Share your career aspirations while making a clear connection to the National Repairer Onboarding Account Manager position. Talk about your desire to grow within the automotive or technology sectors and how this opportunity aligns with your goals of leadership, professional development, and commitment to innovation.