Home Health Care Navigator

JOB SUMMARY:

The Home Health Care Navigator is responsible for facilitating a smooth and effective transition of patients from skilled nursing facilities (SNFs) to home health care services. This role involves coordinating care at the facility, ensuring that patients receive the appropriate services at home, and working closely with healthcare providers, patients, families, and home health care teams to ensure optimal discharge process. The Care Navigator plays a critical role in reducing hospital readmissions, improving patient satisfaction, and ensuring patients’ medical, physical, and emotional needs are met as they transition from a skilled nursing facility to home care. The Care Navigator is responsible for developing and maintaining relationships with assigned Skilled Nursing Facilities and physicians to promote our home healthcare services. The Care navigator will be responsible for generating referrals, ensuring all necessary documentation is completed for patient admissions, and supporting follow-up efforts to ensure compliance.

RESPONSIBILITIES

•  Maintains compliance with applicable federal, state, and local rules and regulations.
•  Consistently follows Agency policies and procedures, as well as maintaining communication with employees to ensure the understanding of policies and procedures.

• Develop and maintain strong relationships with Skilled Nursing Facilities and other healthcare providers to generate home healthcare referrals and ensure patients discharging have a smooth transition home by ensuring all orders are signed, documents are forwarded to the agency and Post acute visits are scheduled.
• Promote the company’s home healthcare services to key referral sources, educating them about the benefits and features of the services.
• Conduct initial contact with patients in skilled nursing facilities (SNFs) to evaluate their readiness for discharge and home health care needs.
• Collaborate with physicians, discharge planners , and other healthcare providers to ensure that the home health care plan is aligned with medical goals.
• Actively obtain and follow up on referrals, ensuring the timely submission of all necessary documentation for patient admission. Ensure that the overseeing physicians are actively involved in the care plan and have signed all necessary documentation.
• Serve as the initial point of contact for clients at bedside while in Skilled Nursing, addressing inquiries, concerns, and feedback in a timely and professional manner. Serve as the primary point of contact between the company and the skilled nursing facilities, ensuring all required documentation (e.g., plan of care, orders, certifications) is completed and submitted on time.
• Provide education to patients and families regarding the transition process, available services, and expectations post-discharge.
• Conduct regular follow-ups to ensure continuous business and identify opportunities for upselling or cross-selling additional services.
• Maintain ongoing communication with all parties involved in patient care to resolve any issues or concerns and ensure smooth transitions of care.
• Track sales targets and performance metrics, ensuring sales goals are met or exceeded. Provide regular updates to the management team regarding referral status, documentation completion, and billing issues.
• Attend networking events, conferences, and community events to promote the company’s services and foster relationships with potential referral sources.
• Create and distribute marketing materials, educational content, and promotional items to inform healthcare providers and communities about the company’s services.
• Analyze sales data and customer feedback to identify areas for improvement and adjust sales strategies accordingly.
• Maintain accurate and up-to-date records of referrals and client interactions
• Provide regular reports to management on performance, opportunities, and challenges.
• Work closely with clinical staff and operational teams to ensure a smooth delivery service to clients.
• Collaborate with the team to improve patient care and identify areas where additional services can be provided

QUALIFICATIONS:

• High school diploma or equivalent
• Proven sales experience, ideally in home health, healthcare services, or related industries.
•  Knowledge of healthcare services, home care regulations, and insurance procedures is a plus.

• Excellent communication and interpersonal skills.
• Strong sales and negotiation skills with a customer-focused approach.
• Ability to understand and present healthcare services to a wide variety of stakeholders.
• Self-motivated with the ability to work independently and meet sales targets
• Ability to work independently and as part of a team.

PHYSICAL REQUIREMENTS:

·         Ability to perform the following tasks if necessary:

·         Able to read assignments, follow directions.

·         Able to walk, climb stairs, stoop, twist, bend, and squat to perform essential job functions.

·         Must be able to lift or move 35 pounds of weight.

Benefits for Full-Time employees:

• Health, Vision, Dental Benefits
• 401K plus Employer Contribution
• CVS Virtual Care: Accessible Care, when and where people need it , includes Mental Health Counseling
• Teladoc- 24/7 Doctor Support (phone or video)
• Voluntary Life Insurance
• Critical Illness, Group Hospital Indemnity, Accident Insurance
• LegalShield
• IDShield
• Pet Insurance
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Employee Assistance Program/Health Concierge Services

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans in an effort to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Parx Home Care is a licensed home care provider located in the state of Florida.  We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

At Parx Home Care, we recognize the pivotal role that home care plays in the overall patient care journey, offering a myriad of benefits for those seeking comfort, independence, and personalized attention. Our commitment is to create a familiar and secure environment within one's own home, fostering a profound sense of well-being. We understand the importance of maintaining independence, and our tailored home care services empower individuals to engage in their daily routines with the necessary assistance, promoting a sense of autonomy. Our personalized care plans are crafted to address unique needs, adapting over time to ensure ongoing relevance and effectiveness. Parx Home Care not only strives to be cost-effective but also places a strong emphasis on fostering family involvement, believing that strengthened bonds and emotional support are integral components of the healing process.

At Parx Home Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Parx Home Care is an equal opportunity employer committed to non-discrimination in hiring, valuing qualifications over factors such as race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, and sexual orientation. Parx Home Care is dedicated to providing reasonable accommodations for individuals with disabilities and disabled veterans to foster an inclusive and accessible work environment. If you require accommodation, please inform us.

Parx Home Care does not accept resumes from unsolicited search firms nor recruiters.