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Senior Director, Global Compliance

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary:This role will serve as the compliance leader for the Fair and Responsible Practices organization responsible for 2nd line compliance advisory and oversight of the following compliance functions: Consumer Practices, Complaints oversight, Accessibility Compliance, Credit Risk and Collections, Fair Lending and Compliance Incident Management oversight.Job Description:This role will serve as the compliance leader for the Fair and Responsible Practices organization responsible for 2nd line compliance advisory and oversight of the following compliance functions: Consumer Practices, Complaints oversight, Accessibility Compliance, Credit Risk and Collections, Fair Lending and Compliance Incident Management oversight. This role will provide strategic thought leadership, program strategy and development, and team leadership to oversee PayPal’s compliance with key regulations such as of UDAAP, ECOA, Reg B, FDCPA, Red Flags Rule and FCRA. In addition, this leader will lead compliance advisory and oversight for business initiatives and priorities related to PayPal credit underwriting and Pay Pal collections activities, and develop and oversee consumer practices, fair lending and complaints policies, requirements, monitoring and metrics.This leader will help to ensure PayPal adheres to all relevant laws and regulations regarding fair business practices, including monitoring activities to detect potential violations, implementing preventative measures and investing any issues that arise.This leadership position requires a highly experienced compliance professional who can navigate complex compliance and business landscapes and lead initiatives that align with our organizational goals.PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is $143400 to $285450For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspxCommitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspxto view the notice.REQ ID R0123965
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$143400K
$285450K

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What You Should Know About Senior Director, Global Compliance, PayPal

Are you ready to take on a pivotal role as the Senior Director of Global Compliance at PayPal in New York, NY? We’re looking for someone who’s passionate about driving fair and responsible practices in a company that’s been transforming commerce for over 25 years. In this role, you'll lead compliance oversight in vital areas such as Consumer Practices, Complaints, and Fair Lending, ensuring that our operations align with key regulations like UDAAP and ECOA. You will be the go-to expert who provides strategic leadership and robust program management to shape our compliance landscape. Your oversight will ensure that PayPal not only adheres to any relevant laws but fosters a culture of integrity throughout the organization. This means you’ll also be integral in refining our credit underwriting and collections processes. At PayPal, we believe in teamwork and community, and your leadership will play a significant role in our commitment to being a responsible business across the globe. Our hybrid work models allow employees flexibility while also prioritizing collaboration and teamwork, ensuring you’ll thrive in your role. Join us in redefining the future of payments, and help make every transaction safer and more accessible. Together, we can shape a global economy that works for everyone. Interested? We can’t wait to learn more about you!

Frequently Asked Questions (FAQs) for Senior Director, Global Compliance Role at PayPal
What are the key responsibilities of a Senior Director of Global Compliance at PayPal?

As a Senior Director of Global Compliance at PayPal, your primary responsibilities include overseeing compliance with critical regulations such as UDAAP, ECOA, and others. You will lead the Fair and Responsible Practices organization, managing areas like Consumer Practices and Complaints oversight. Additionally, you will provide strategic thought leadership to ensure that PayPal complies with all relevant laws and fosters a culture of fair business practices.

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What qualifications are needed for the Senior Director, Global Compliance position at PayPal?

To excel as a Senior Director of Global Compliance at PayPal, candidates should possess extensive experience in compliance, particularly in financial services. A strong background in regulatory frameworks and risk management is essential, alongside proven leadership skills. Relevant advanced degrees or certifications in law, finance, or related fields would enhance your candidacy for this vital role.

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What is the work culture like for a Senior Director of Global Compliance at PayPal?

The work culture for the Senior Director of Global Compliance at PayPal is dynamic and inclusive. PayPal promotes collaboration, innovation, and wellness, ensuring that employees work collectively to protect consumers and businesses alike. With a hybrid work model, you’ll experience the best of both in-office camaraderie and remote flexibility, reflecting PayPal’s commitment to maintaining a balanced work-life environment.

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What are the career growth opportunities for a Senior Director of Global Compliance at PayPal?

Working as a Senior Director of Global Compliance at PayPal opens numerous career growth opportunities. You will gain exposure to one of the most significant players in the financial technology industry, helping to shape compliance strategy and policies globally. This position can pave the way for advancement into executive leadership roles, where strategic influence and comprehensive regulatory understanding become pivotal.

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How does PayPal ensure compliance with fair and responsible practices?

PayPal ensures compliance with fair and responsible practices through comprehensive oversight and the implementation of rigorous standards across its operations. As a Senior Director of Global Compliance, you will lead initiatives focused on monitoring compliance areas, detecting potential violations, and developing training programs aimed at embedding compliance into the culture of the organization.

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Common Interview Questions for Senior Director, Global Compliance
Can you describe your experience with regulatory compliance in the financial services sector?

When answering this question, focus on your past roles that specifically involved regulatory compliance. Highlight any frameworks you worked with, such as UDAAP or ECOA. Discuss specific projects where you led compliance initiatives and any successful outcomes. Always tie your experience back to how it contributes to fair business practices.

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How do you stay updated on changes in compliance regulations?

It’s crucial to show your dedication to keeping informed. Mention specific sources you follow, such as industry publications, regulatory body announcements, or professional organizations. Highlight any memberships in compliance networks or participation in relevant conferences that keep you at the forefront of compliance trends.

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What strategies would you implement to ensure compliance across diverse teams at PayPal?

Discuss your strategy for fostering a culture of compliance across teams, including training initiatives, regular communication, and feedback mechanisms. Emphasize the importance of tailoring your approach to fit different business units and how you would promote collaboration in achieving compliance goals.

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Can you give an example of how you handled a compliance issue in a previous role?

Share a specific example that illustrates your ability to navigate compliance challenges. Detail the problem, your assessment, and the steps you took to resolve it. Highlight the outcomes and any positive changes implemented as a result, emphasizing your proactive approach.

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How do you prioritize compliance initiatives within a fast-paced environment?

Describe your method of assessing compliance risks and priorities, including how you would evaluate the impact of different initiatives. Explain how you balance immediate compliance needs with long-term strategic goals and the importance of teamwork in achieving those initiatives.

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What role does technology play in enhancing compliance efforts?

Talk about the importance of integrating technology into compliance processes. Discuss your familiarity with compliance software, monitoring systems, and analytics tools that can aid in risk management. Express your willingness to leverage new technologies to improve compliance effectiveness at PayPal.

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How do you handle conflicts between compliance requirements and business objectives?

Showcase your ability to balance compliance with business goals by emphasizing collaboration. Discuss a past experience that required negotiation and how you sought a compromise that met compliance standards while supporting the business’s objectives.

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How do you develop and manage a compliance team effectively?

Emphasize the significance of empowering your team through training, mentoring, and setting clear expectations. Discuss how you would create a supportive environment that encourages growth and accountability while reinforcing the importance of compliance across the organization.

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What metrics do you use to measure compliance effectiveness?

Discuss specific metrics you’ve employed to evaluate compliance performance, such as incident reports, audit findings, and training completion rates. Highlight how these metrics help you adjust compliance strategies and ensure continuous improvement.

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How would you promote a culture of compliance within PayPal?

Outline your plan to foster a compliance-driven culture. This could include training programs, open communication channels, and regular updates on compliance-related news. Highlight the importance of leadership in reinforcing compliance as a core value within PayPal.

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At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile d...

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March 21, 2025

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