Senior Product Designer / シニアプロダクトデザイナー(UX/UI)

A Senior Product Designer at PayPay is tasked with designing a wide array of user experiences related to financial services. This includes optimizing the UX of PayPay Card, bank account management, and facilitating user investment. Designers will execute end-to-end UX/UI designs while collaborating closely with product managers and engineers to ensure a cohesive user experience across the app.

To become a Senior Product Designer at PayPay, candidates must have more than six years of hands-on experience specifically in mobile app UX/UI design for both iOS and Android platforms. Proficiency in design tools like Figma and Adobe is essential, and candidates should also possess a business conversation level in either Japanese or English.

At PayPay, we believe in fostering growth amongst our design team members. Senior Product Designers will have the opportunity to lead workshops, manage junior team members, and engage in projects that not only challenge their skills but also enhance their leadership capabilities. The role includes conducting UX research and applying insights, thereby turning design concepts into actual financial products.

PayPay promotes a super flexible working environment with no core time, allowing Senior Product Designers the freedom to work from anywhere in Japan. Our remote work model, combined with generous vacation policies, including annual and personal leave, ensures that designers can maintain a healthy work-life balance while enjoying their careers.

Preferred skills for a Senior Product Designer at PayPay include hands-on experience in human-centered design (HCD) and design thinking methodologies. Experience conducting user surveys and facilitating design workshops are also advantageous. Additional familiarity with building and managing design systems will set candidates apart in the application process.

When designing for financial services, I prioritize understanding user needs through extensive research. This includes user interviews, qualitative surveys, and data analysis. I utilize frameworks like user personas and journey maps to visualize the entire user experience, which helps in creating a design strategy that aligns with core business goals.

I embrace feedback as a vital part of the design process. I first ensure that I listen carefully to stakeholders' insights and concerns. I then analyze their feedback in the context of the overall user experience and business objectives, adjusting my designs accordingly while explaining the rationale behind design decisions.

I primarily use Figma for design and prototyping due to its collaborative features and ease of use. It allows for real-time feedback from team members, which is essential for iterative design processes. Additionally, I rely on Adobe for creating more detailed visual assets when needed.

To guarantee user-centered designs, I start by conducting extensive user research to uncover pain points and preferences. I continually gather user feedback during the design phase through usability testing and surveys, refining designs based on actual user interactions and findings.

In a recent project aiming to improve the user onboarding experience for a financial app, I faced challenges with conflicting user feedback. I organized design workshops to bring stakeholders together, facilitating discussions that helped align our objectives with user needs, ultimately leading to a more streamlined onboarding process.

I stay updated with design trends in fintech by regularly following industry blogs, attending webinars, and participating in design forums. Networking with other designers and engaging in discussions about new tools and methodologies also significantly enhances my understanding of what's current.

Ensuring accessibility is a key priority in my design process. I adhere to WCAG guidelines, conduct accessibility audits of my designs, and incorporate user feedback from individuals with disabilities. I also advocate for inclusive design principles to ensure that all users, regardless of their abilities, can navigate and use our products effectively.

I measure the success of my designs through a mix of qualitative and quantitative metrics. Post-launch, I analyze user engagement metrics, conversion rates, and conduct user surveys to gather direct feedback. This data helps to assess both the usability and effectiveness of the design in meeting user needs.

I bring a collaborative approach to leadership, valuing the input of every team member and fostering an environment where creativity thrives. My focus is on mentoring junior designers, facilitating open communication, and guiding the team in aligning design strategies with business objectives to ensure cohesive work.

I have contributed to the development and management of design systems in previous roles. This involved defining the components, guidelines, and best practices that ensure consistency across products. I find that design systems not only streamline workflows but also enhance the overall quality and coherence of the user experience.