Peoples Bank Customer Service Representative (Bank Teller)

As a Customer Service Representative at Peoples Bank, your primary responsibilities include providing high-quality service to customers, accurately processing various transactions including checking, savings, loans, and CDs, and maintaining customer accounts. You'll also assist with customer inquiries, assess their needs, and recommend suitable products and services while maintaining a friendly and professional demeanor.

To be considered for the Customer Service Representative position at Peoples Bank, you need a High School Diploma or equivalent, at least two years of customer service and cash handling experience, and a basic proficiency in Microsoft Outlook, Word, and Excel. Strong interpersonal skills, effective communication, and a commitment to confidentiality are also essential.

At Peoples Bank, we are committed to your growth and self-fulfillment. As a Customer Service Representative, you will have access to engaging professional development programs and career advancement opportunities. Our supportive HR team is available to guide you in your professional journey, ensuring that you have the resources needed for success.

As a Customer Service Representative at Peoples Bank, you will enjoy a generous benefits package that includes profit sharing, 12 days of paid vacation, 2 days of paid wellness time, and a full suite of health benefits for you and your family. Additionally, you'll benefit from an 8% employer match on your 401(k) and ample paid holidays throughout the year.

The work environment for a Customer Service Representative at Peoples Bank is inclusive, collaborative, and community-focused. You’ll be surrounded by a supportive team that values your contributions and encourages a healthy work/life balance. Our commitment to creating an equitable workplace ensures that every employee feels valued and respected.

When dealing with difficult customers, it's vital to listen actively to their concerns and remain calm. I would validate their feelings and reassure them that I am here to help resolve the issue. Providing a solution while maintaining a friendly demeanor is key to turning a negative experience into a positive one.

In my previous role, a customer had an issue with their account that required immediate attention. I took the initiative to not only resolve the issue but also followed up with them a few days later to ensure everything was satisfactory. This personal touch helped build a strong customer relationship.

I believe that the most important quality for a Customer Service Representative is empathy. Understanding and relating to customers’ needs enhances their experience and builds trust. This skill can lead to stronger customer loyalty and satisfaction.

In a busy banking environment, I prioritize tasks by assessing urgency and customer needs. I focus on completing time-sensitive transactions first while also staying organized. Utilizing a checklist helps ensure all tasks are completed efficiently without sacrificing customer service.

I am very comfortable with processing financial transactions accurately as I understand the importance of precision in banking. I always double-check my work to minimize errors and maintain a high standard of service.

To effectively assess customer needs, I ask open-ended questions and listen carefully to their responses. This approach helps me gather important information which I can use to tailor recommendations and provide the best possible service.

If I made a mistake in a transaction, I would immediately acknowledge it and inform the customer of the error. I would correct the issue as quickly as possible and assure the customer that their satisfaction is my priority. Transparency and accountability are essential.

I stay updated with banking policies and procedures by regularly reviewing internal communications and participating in training sessions. Continuous learning is vital in the banking industry, and I prioritize keeping my knowledge current.

In my last position, I was part of a team that worked together to handle a high volume of customer transactions during peak hours. We communicated effectively and supported one another, which ensured that we maintained excellent service levels while completing our tasks efficiently.

I admire Peoples Bank's commitment to a "People First" philosophy. Your mission to provide a higher level of service to customers resonates with me, as I believe in building strong relationships and supporting the community you serve. I would be proud to contribute to such a valued institution.