Strategic Program Manager, Acute & Payer

The Strategic Program Manager is responsible for delivering implementation related projects across a hospital or health system, state, region, or market. In this role, you will oversee the work of multiple client services teams and team members. You will not directly manage people, but instead are accountable for the on time, in scope, on budget work that the team is delivering. This role is a senior individual contributor, overseeing a portfolio of strategic initiatives. You hold a leadership role on projects and are responsible for coordinating with other delivery team leaders to manage the distribution of client work amongst team members. 

• Planning the overall program and monitoring the progress.
• Managing and utilizing resources across projects.
• Aligning the deliverables (outputs) to the program’s “outcome” with the aid of the customers change manager.
• Defining the program governance (controls).
• Managing the program’s budget.

• 3 years project management experience
• Ability to:  Identify Stakeholders, Plan Stakeholder Engagement, Manage Stakeholder Engagement, Control Stakeholder Engagement
• Ability to: Plan Communications Management, Manage Communications, Control Communications
• Ability to: · Develop Program Charter, Develop Program Management Plan, Direct and Manage Program Work, Monitor and Control Program Work,  Perform Integrated Change Control, Close Program or Phase
• Oversee Plan Quality Management, Perform Quality Assurance, Control Quality
• Oversee Plan Risk Management, Identify Risks, Perform Qualitative and Quantitative Risk Analysis,  Plan Risk Responses,  Control Risks
• Plan Schedule Management, Define Activities,  Sequence Activities,  Estimate Activity Resources,  Estimate Activity Durations,  Develop Schedule, Control Schedule
• Plan Scope Management, Collect Requirements,  Define Scope,  Create the Work Breakdown Structure (WBS),  Validate Scope,  Control Scope
• Actively listens, understands, and responds to stakeholders; Maintains lines of communication; Ensures quality of information; Tailors communication to audience
• Creates a team environment that promotes high performance, Builds and maintains effective relationships; Motivates and mentors program team members; Takes accountability for delivering the program; Uses influencing skills when required
• Builds and maintains the program team, Plans and manages for program success in an organized manner, Resolves conflict involving program team or stakeholders
• Takes a holistic view of the program, Effectively resolves issues and solves problems, Uses appropriate program management tools and techniques, Seeks opportunities to improve program outcome
• Resolves program problems; Maintains program stakeholder involvement, motivation, and support; Changes at the required pace to meet program needs; Uses assertiveness when necessary
• Demonstrates commitment to the program, Operates with integrity, Handles personal and team adversity in a suitable manner, Manages a diverse workforce, Resolves individual and organizational issues with objectivity

• 5+ years project management experience or 2 years program management experience
• Align program and organization strategy, Develop program roadmap, Assess environment
• Perform program stakeholder identification, Perform program stakeholder planning, Monitor stakeholder engagement
• Define governance structure, Manage issue resolution and program change, Authorize program component changes (initiation, transition, closure), Review program performance, Ensure program conformance to organization standards
• Define program, Formulate program, Prepare program · Deliver program, Authorize and plan components, Oversee and integrate components, Transition and close components, Close program, Provide program activities overview, Manage program integration, Develop program infrastructure, Manage program delivery, Monitor and control program performance, Sustain benefits and transition program, Close program

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $105,000- $115,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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