Inside Sales Representative

As an Inside Sales Representative at Promenade, your primary responsibilities include engaging with existing florist customers to upsell and cross-sell additional products and services while building strong relationships to understand their needs. You will manage a pipeline of upsell opportunities, utilize Salesforce for accurate forecasting, and advocate for customer feedback to improve our offerings. Your role directly impacts customer success and business growth.

To qualify for the Inside Sales Representative role at Promenade, you should have at least 2 years of inside sales or account management experience, preferably in a SaaS or technology-based company. A proven track record of exceeding sales quotas, strong consultative selling skills, and proficiency with Salesforce are essential. Excellent communication skills and a passion for helping small businesses will also enhance your candidacy.

Promenade is committed to the professional growth of its Inside Sales Representatives by offering numerous opportunities for career development. You will receive ongoing training, mentorship from experienced colleagues, and the chance to collaborate closely with various teams. Additionally, the performance-based incentives and a supportive team culture foster an environment where you can thrive and reach your targets.

The sales environment at Promenade is dynamic and consultative, providing Inside Sales Representatives with the opportunity to build strong, meaningful relationships with customers. You will be working alongside talented marketing, customer success, and product teams to deliver a seamless customer experience while actively participating in a culture that encourages collaboration, innovation, and achieving common goals.

As an Inside Sales Representative at Promenade, you can expect a competitive base salary complemented by performance-based incentives, with total expected earnings ranging from $70,000 to $100,000 annually. Additionally, you'll have access to equity/stock options and a comprehensive benefits package, all while gaining valuable experience in a rapidly growing company.

When answering this question, highlight your specific actions that led to a successful upsell or cross-sell. Try to use metrics to show how your strategy improved customer engagement and revenue. Discuss how you identified the customer's needs, presented the value of additional products, and followed through for a successful outcome.

Be sure to do your research and mention how Promenade empowers local businesses through innovative products and services. You can talk about specific industries Promenade serves and how its offerings are designed to help small businesses thrive, emphasizing your passion for contributing to this mission.

In your response, demonstrate a methodical approach to handling objections. Discuss the importance of listening to the client's concerns, empathizing with them, and offering tailored solutions that align with their needs. Sharing a personal experience where you turned an objection into an opportunity can be a compelling addition.

Discuss the various techniques you employ, including regular follow-ups, personalized communication, and understanding your clients' business operations. Providing concrete examples of relationship-building activities you've carried out and how they benefitted both you and the client will illustrate your point effectively.

Highlight the significance of consultative selling by explaining how it focuses on understanding customer needs rather than pushing a sale. Explain how this approach aligns with Promenade's mission to empower small businesses, allowing you to tailor solutions that truly benefit the customer and enhance their experience.

Here, showcase your proficiency with Salesforce or similar tools by explaining how you've used these systems to track customer interactions, manage sales opportunities, and generate forecasts. Provide a specific example of how effective CRM management led to increased sales performance in your previous roles.

Discuss the intrinsic and extrinsic motivators you use to stay focused on exceeding sales targets. Share specific goals, your process of tracking progress, and how you celebrate small wins when achieving milestones along the way. This shows your drive and dedication.

Explain your approach to task prioritization, acknowledging how you organize your workload based on urgency and importance. Mention any tools or techniques you use for time management, such as creating a daily schedule or using project management software to stay on track.

When answering, detail a specific occasion where you gathered customer feedback and how you acted upon it. Describe the impact this had on the product or service, focusing on what you learned and how it contributed to the overall customer experience.

Share your perspective on the challenges inherent in the role, whether it's managing customer expectations, dealing with rejections, or maintaining motivation. Then, mention how you address these challenges strategically, highlighting your problem-solving skills and resilience.