Fire Suppression Coordinator

As a Fire Suppression Coordinator at Performance Systems Integration, your primary responsibilities include organizing and scheduling activities for Field Technicians, managing daily schedules, handling inbound emergency calls, and collaborating with internal and external teams to ensure project success. Your role is key in making real-time adjustments to technicians’ schedules and maintaining strong relationships with clients and vendors.

To thrive as a Fire Suppression Coordinator at Performance Systems Integration, you'll ideally have 1-2 years of experience in a coordinator role, a high school diploma or equivalent, and a solid knowledge of Fire Alarm, Fire Sprinkler, or Fire Suppression systems. Familiarity with ERP software for managing work orders and invoices is also preferred.

Essential skills for a Fire Suppression Coordinator at Performance Systems Integration include excellent organizational abilities, multitasking, problem-solving in dynamic environments, and providing outstanding customer service. Being calm under pressure and having strong interpersonal communication skills are also crucial to effectively interact with coworkers and clients.

While having experience in the fire suppression industry can be beneficial, it's not a strict requirement for the Fire Suppression Coordinator role at Performance Systems Integration. However, knowledge of Fire Alarm and Fire Sprinkler systems will help enhance your understanding of our projects and improve communication with technicians.

The Fire Suppression Coordinator ensures timely project completion by scheduling field projects efficiently, making real-time adjustments to technician schedules based on workload and constraints, and maintaining effective communication with all stakeholders, including service managers, office staff, and clients.

When answering this question, be specific about your past experiences in scheduling and resource management. Reference any software tools you've used, the size of the teams you've coordinated, and how you resolved scheduling conflicts while keeping productivity high.

Share a specific example of a stressful situation you've managed. Talk about maintaining your composure, understanding customer concerns, and how you swiftly took steps to address their needs while coordinating with your team to resolve the issues.

Discuss your approach to invoicing, from verifying completed tasks to communicating with clients regarding billing. Emphasize attention to detail and your commitment to accuracy, as well as your experience with any billing software you've utilized.

Explain your method for prioritizing tasks, such as evaluating urgency and deadlines. You can exemplify this by sharing a situation where you successfully managed multiple responsibilities without sacrificing productivity.

Mention techniques such as effective communication, regular follow-ups, and active listening to build rapport with clients and vendors. Share a specific instance where your efforts led to improved relationships and project outcomes.

Describe your adaptability strategies and provide an example of a time you successfully adjusted to changing circumstances. Highlight your problem-solving skills and how quickly you can re-prioritize tasks.

List the software tools you've used for managing scheduling, invoicing, and communication. Describe how you've utilized them effectively to enhance your team's productivity and project management.

Provide a detailed recounting of a situation with a dissatisfied customer, focusing on your approach to problem-solving and communication. Highlight how your actions resulted in a positive outcome and reinforced the customer’s trust in your company.

Discuss your understanding of compliance requirements relevant to the fire suppression industry and how you apply them daily at work. Mention any training or guidelines you follow to ensure you adhere to legal and company standards.

Answer this question thoughtfully by emphasizing qualities such as strong communication skills, organization, and the ability to remain calm under pressure. Relate it back to how these traits can contribute to the overall success of the team.