About QBS:
QBS (Quality Behavioral Solutions) provides evidence-based training for organizations supporting individuals with behavioral challenges. Our Safety-Care® program equips staff with trauma-informed strategies based on Applied Behavior Analysis (ABA) and Positive Behavior Interventions & Supports (PBIS) to create safer environments and manage challenging behaviors.
We serve schools, healthcare providers, and human services organizations, promoting humane, reinforcement-based approaches that reduce dangerous incidents, minimize restrictive interventions, and improve outcomes.
At QBS, we’re a passionate, growth-driven team committed to making a difference. Our values—find a way, love the mission, show you care, and do the right thing—guide everything we do.
Position Summary:
The Digital Customer Experience Manager will create and maintain a customer steering committee to guide how customers interact with QBS, prioritize and implement changes, and develop self-service systems to enhance customer experience and efficiency. This includes the QBS website, customer applications, and marketing systems. The Manager will be responsible for creating and maintaining a customer steering committee to guide how customers interact with QBS and developing self-service systems to enhance customer experience and efficiency.
This role requires fluency in Salesforce, including Flows and Experience Cloud, along with expertise in customer engagement technologies. The ideal candidate will work closely with customer advocates to build seamless, impactful, and user-focused experiences.
Key Responsibilities:
Quality and Brand Alignment:
Strategic Leadership:
Customer Steering Committee:
Self-Service Systems Development:
Technology Management:
Team Leadership:
Reporting and Analytics:
Experience:
Skills:
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At QBS (Quality Behavioral Solutions), we're passionate about making a meaningful difference in the lives of individuals facing behavioral challenges. As our Digital Customer Experience Manager, you’ll play a pivotal role in enhancing how our customers interact with us. Your focus will be to establish and maintain a customer steering committee, allowing us to keep our offerings aligned with user needs. You’ll dive into managing and improving our website, customer applications, and marketing systems, ensuring they are user-friendly and in line with our brand values. Leveraging your expertise in Salesforce, particularly with Flows and Experience Cloud, you will lead cross-functional teams to create seamless experiences that enhance customer engagement. Your strategic mindset will enable you to develop self-service systems that empower our clients to easily manage their interactions with QBS. You’ll also oversee the implementation of HubSpot and adapt marketing systems for targeted campaigns. With at least seven years of experience in technology leadership, you will be challenging the status quo by leveraging insights from our customer steering committee and using data-driven decisions to optimize performance. If you're a proactive problem-solver with stellar project management skills and a genuine desire to make an impact, we can’t wait to meet you. Join us in our mission to foster safer environments, and help organizations flourish through our innovative approaches!
QBS is an IT consulting firm that has stayed with its core values and we're proud of that. Unlike many of our competitors, our goal is not to be the biggest. Our goal is to be the best IT consulting firm in the Twin Cities. We want to continue to ...
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