Principal Product Manager - PaaS

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Product Manager- PaaS

Why We Have This Role

• To expand the Qualtrics xFlows Actions Platform capabilities with strategic extensions like MS Dynamics, Jira, Google, Zendesk, and more.
• To innovate in the realm of XM Automation by developing low code/no code tools that leverage AI
• To enhance the platform's integration and automation possibilities, making it more versatile and powerful for users.
• Enable all brands to enhance customer experiences by providing accessible omni channel understanding.

How You’ll Find Success 

• Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
• Building empathy for core personas/users and translating this into product specification documents.
• Leading the development of new extensions and ensuring their alignment with user needs and business goals.
• Enhancing low code tools with AI, such as JSON Event, Code Task and Web Service Task to simplify complex workflows.
• Collaborating with cross-functional teams to integrate feedback and iterate on tool designs.
• Utilizing data and user insights to guide development priorities and measure the impact of new features.

How You’ll Grow

• By spearheading projects that directly contribute to the Platform as a Service growth and ease of use.
• Gaining expertise in the latest low code/no code technologies and AI application in workflow automation.
• Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.
• Expanding knowledge of various business tools and platforms through the integration of new extensions.

Things You’ll Do

• Lead the development of omnichannel customer interaction analytics, with a focus on voice and AI-driven insights.
• Build and launch strategic extensions and integration for the Qualtrics xFlows Actions Platform.
• Develop innovative low code/no code tools with AI capabilities to enhance the platform's automation features.
• Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
• Prioritize customer signals and industry trends to improve product offerings.

What We’re Looking for on Your Resume

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
• 7+ years of experience in a product-related role, preferably in tech/software.
• 8-12 years of product management experience
• Experience building and scaling customer-facing analytics or AI-driven insights products.
• Ability to analyze and interpret data
• Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.

What You Should Know about this Team

• The product team is focused on providing solutions for large-scale organizational Reporting and Analytics capabilities, with an emphasis on text analytics and platform services
• The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
• The Customer Care business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
• This team will focus on ingesting, analyzing, surfacing insights from Omnichannel contact center data and drive action.

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.