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Senior Associate-Digital Product Management - job 17 of 19

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. 

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Job Roles and Responsibilities:

  • Develop a strong understanding of the BI Tool landscape in Amex and look for opportunities to improve processes
  • Partner with product owners to define features and define requirements in user stories in Jira/Rally
  • Work with engineers to document, design, and test user journeys which BI and data consumers will use
  • Work to update existing processes to add governance policies in the ever-changing landscape of data policies, including data localization, data security, metadata tagging, etc.
  • Review existing processes to look for opportunities for automation, self-service, and unification so we can provide the best customer experience
  • Leverage tools like Visio or Mural to wireframe designs and processes
  • Manage and optimize Confluence documentation, ensuring information is accurate, accessible, and wall-organized
  • Work with use cases to support migration between BI Tools and data warehouses and provide guidance on best practices
  • Design and run optimized SQL queries in Google BigQuery to analyze and prepare large amounts of data from our data warehouse
  • Leverage Tableau and Power BI to create visualizations and dashboards to track key metrics and goals and to make data-driven decisions on feature implementations
  • Work with stakeholders to document and train users on using BI tool features and BigQuery capabilities
  • Work with use cases to understand BI requirements and to recommend tooling, optimizations, and best practices for BI implementations
  • Support use cases with use case implementation in various BI Tools including Tableau and Power BI
  • Serve as the internal and external subject matter expert for BI Tools and user journeys

Qualification Requirements:

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, MBA or any other relevant qualification
  • 3+ years of experience in analytics, and business intelligence, with a proven track record of leading data initiatives at an enterprise or line of business level
  • Demonstrated ability to implement use cases with BI Tools, with a strong focus on Tableau and Power BI
  • Attention to detail – you are not afraid to question the details or challenge the status quo
  • Strong program management, analytical & problem-solving skills
  • Demonstrated ability to translate data insights into strategic business recommendations. Strong problem-solving skills and experience in driving business results.
  • Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders. 

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$85000 / YEARLY (est.)
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$60000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Associate-Digital Product Management, American Express

If you’re looking to make a significant impact in the world of digital product management, American Express has an exciting opportunity for you as a Senior Associate in Digital Product Management located in vibrant New York City. This isn't just a job; it's your chance to join a dedicated team that truly believes in backing their customers and each other. At Amex, you'll dive deep into the evolving landscape of customer service and develop insights that will help shape the future of our business. Your role will involve collaborating with product owners and engineers to craft user journeys, streamline processes, and integrate governance policies into data management practices. You'll leverage powerful BI tools like Tableau and Power BI to create impactful visualizations that drive strategic decision-making. Plus, with a flexible working model and comprehensive benefits designed to support your well-being and career growth, it's the perfect place to build a meaningful and rewarding career. Whether you're automating processes or brainstorming new approaches to customer experience, you’ll contribute to solutions that challenge the status quo and elevate the user journey. If you're eager to bring your analytics and business intelligence skills to a dynamic team, look no further than American Express, where we'll support you every step of the way.

Frequently Asked Questions (FAQs) for Senior Associate-Digital Product Management Role at American Express
What are the primary responsibilities of a Senior Associate-Digital Product Management at American Express?

As a Senior Associate in Digital Product Management at American Express, your primary responsibilities include collaborating with product owners to define user requirements, analyzing data to inform decision-making, and managing BI tools such as Tableau and Power BI to gain insights from customer data. You'll also work on automating processes, improving data governance, and documenting user journeys to provide the best customer experience.

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What qualifications do I need to apply for the Senior Associate-Digital Product Management role at American Express?

To apply for the Senior Associate-Digital Product Management position at American Express, you should possess a Bachelor’s or Master’s degree in IT, Computer Science, or a related field, along with 3+ years of experience in analytics and business intelligence. A proven track record with BI tools, especially Tableau and Power BI, is crucial, along with strong analytical and program management skills.

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What tools and technologies will I work with as a Senior Associate-Digital Product Management at American Express?

In your role as a Senior Associate-Digital Product Management at American Express, you'll work with various tools such as Jira or Rally for user stories, SQL in Google BigQuery for data analysis, and BI visualization tools like Tableau and Power BI for reporting and visualizations. Familiarity with documentation tools like Confluence is also important.

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What is the work environment like for a Senior Associate-Digital Product Management at American Express?

The work environment for a Senior Associate-Digital Product Management at American Express is collaborative and inclusive, where every team member is encouraged to share ideas and contribute to the team’s success. You'll benefit from a flexible working model and comprehensive support programs aimed at promoting your personal and professional development.

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How does American Express support career growth for a Senior Associate-Digital Product Management?

American Express places a strong emphasis on career growth for Senior Associates in Digital Product Management through various training opportunities, mentorship from industry leaders, and a holistic benefits package that includes wellness support and flexible work arrangements. This environment allows you to thrive while continuously developing your skills and advancing your career.

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Common Interview Questions for Senior Associate-Digital Product Management
Can you describe your experience with BI tools, specifically Tableau or Power BI?

When discussing your experience with BI tools during the interview, highlight specific projects where you've utilized Tableau or Power BI to create visual reports. Be sure to explain the data-driven decisions made possible by your visualizations and how they added value to your previous employers.

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How do you ensure data accuracy when creating user journeys and documentation?

To ensure data accuracy in user journeys and documentation, emphasize the importance of thorough testing and validation processes. Mention your attention to detail in reviewing data sources and continuously seeking input from stakeholders to verify the correctness of your documentation.

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How do you handle changes in requirements during a project?

When handling changes in requirements, discuss your approach to maintaining flexibility and open communication with stakeholders. Provide examples of how you've adapted project plans while ensuring alignment with overall objectives, and your strategies for managing any associated risks.

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What strategies have you used to improve data governance policies?

When asked about improving data governance policies, reference specific instances where you identified gaps in existing processes and implemented new governance frameworks or tools. Explain how these changes positively impacted data security and overall business operations.

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Describe a time when you had to work with a cross-functional team.

To answer this question, provide a detailed account of a project where collaboration with a cross-functional team was essential. Highlight your role in facilitating communication between different disciplines, how you overcame challenges, and the successful outcomes achieved through teamwork.

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How do you approach analyzing large datasets?

Discuss your methodology for analyzing large datasets, including the tools you use, such as SQL queries in Google BigQuery. Explain how you organize data into manageable segments and the techniques you employ to extract actionable insights from your analyses.

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What factors do you consider when defining user requirements?

When defining user requirements, emphasize the importance of thorough stakeholder engagement to understand their needs and preferences. Discuss how market research, user feedback, and competitive analysis play a role in shaping well-rounded and effective user stories.

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Can you give an example of a successful project you led?

In response to this question, provide a concise overview of a successful project you led, detailing the goals, your specific contributions, and the positive outcomes achieved. Highlight the metrics that emphasize the project's success and what you learned from the experience.

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How do you approach creating visualizations that tell a story?

To effectively answer this question, discuss your process for creating compelling visualizations, including understanding the target audience, selecting the right metrics to showcase, and employing storytelling techniques to deliver clear insights.

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What do you think is the key to successful product management?

When discussing key elements of successful product management, highlight the importance of customer-centric thinking, agile methodologies for flexibility, and the need for continuous feedback loops to adapt and enhance product offerings based on real user experiences.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

2358 jobs
MATCH
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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