Lead Engineer

As the leading provider of multicloud solutions, Rackspace is seeking a Technical Design Authority to play an integral part in the development of a new UK Sovereign focused business unit. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.

In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies and techniques across a broad range of multi cloud platforms however with a key focus on Dell Powerflex, VMware and Microsoft Azure as part of the Rackspace UK Sovereign product portfolio. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.

With a strong background in Enterprise grade customer environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage Rackspace resources and services, to drive outstanding customer outcomes.

You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s strategy.

The right candidate for the role will be adept at managing senior stakeholders, complex service delivery systems, co-ordinating Rackspace and customer teams around complex business and technical situations, always delivering within established timescales and exceeding customer’s expectations. To facilitate strong, personable customer relationships, ad hoc travel will be required to customer sites, with occasional international travel.

• Provide a Fanatical Experience™ to Rackspace employees and customers
• Act as a consultative resource for customers to assist them in achieving their business objectives
• Pro-actively seek opportunities to improve customer’s solution architecture and operations
• Pro-actively seek opportunities to solve customer business objectives with the wide and diverse Rackspace product portfolio
• Support Customers and Rackspace Programme and Project Managers in delivering strategic programmes such as Transformation/Modernisation
• Ensure appropriate technical documentation is in place for customer solutions
• Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals
• Drive strong customer satisfaction (NPS) through opinionated advice and guidance
• Own issues, and escalations and drive collaboration with other teams to find speedy resolutions

• Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs
• A blend of commercial and operational acumen
• Experience in owning of account planning activities, service improvement or business development activity
• Versatile and able to thrive in a frequently changing customer service environment
• Operates well working with technical and non-technical employees and very comfortable with autonomy
• Experience of influencing and presenting to external customers
• Ability to meet challenging targets within tight deadlines
• Understanding of Service Management best practices frameworks such as ITIL
• Exposure to operational management within a critical environment
• Effective troubleshooting and analytical skills and ability to manage complex and technical projects
• Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and proactive outlook
• Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels
• Strong customer focus, with an ability to continually anticipate and meet their needs

• Experience in architecting and managing production environments across Physical, Virtualised and Cloud technologies with a focus on Microsoft Azure
• Experience delivering outcomes for UK Sovereign or UK Government customers
• Experience of hosting web applications across a variety of Microsoft products
• Experience of transformation and migrations from traditional VMware Virtualisation to Microsoft Azure
• A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL
• Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms
• A good understanding of Enterprise class Networking, Virtualisation and Storage technologies
• A good understanding of security practices and tooling

• Industry qualifications from Microsoft, VMware, Cisco highly desirable
• Experience of Windows and SQL Clustering
• Understanding of Linux Kernel or related operating systems highly beneficial
• DevOps methodologies understanding
• Scripting skills in Python, PowerShell or other versatile scripting language is desirable
• Working knowledge of common hosted web and database technologies
• Understanding for agile software development methodologies and languages
• Experience in planning and delivering End of Life upgrade programmes
• Horizontal and vertical scaling knowledge within Private and or Public clouds
• Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds etc.)
• Public Cloud certifications in relevant fields

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.