Motor Team Leader - UK

As a Motor Team Leader at Reserv, your primary responsibilities include managing a team of motor adjusters, overseeing daily operations, and ensuring high-quality standards in claims processing. You will handle a caseload of claims, implement best practices, analyze claims data for trends, and maintain compliance with regulatory requirements. Your leadership will drive operational effectiveness while fostering a collaborative and positive work environment.

To apply for the Motor Team Leader position at Reserv, you should have a minimum of a Diploma in Insurance (DIP CII) or equivalent, along with at least 10 years of insurance claims management experience. Ideally, you should possess a deep understanding of commercial claims, particularly in the motor sector, and have at least 5 years of management experience, especially in a remote working environment.

As the Motor Team Leader at Reserv, you will be heavily involved in leveraging technology to enhance claims processing. Your ability to utilize analytics will be crucial in driving efficiencies and improving performance within your team. You will also oversee the evolution of claims systems and processes to ensure that our operations are cutting-edge and align with our goal of automating manual tasks.

The work culture for Motor Team Leaders at Reserv is centered around empathy, transparency, and collaboration. We believe in fostering a positive remote work environment where innovation is encouraged. You’ll be part of a supportive team that values diversity and critical thinking, and your unique perspectives will help shape the company’s future in the claims industry.

As a Motor Team Leader at Reserv, you can expect a generous health insurance package, a competitive pension plan, and a flexible holiday policy to ensure you maintain a healthy work-life balance. We also invest in industry qualifications for our employees and provide high-quality technology to support your work, emphasizing our commitment to employee well-being and professional growth.

When answering this question, highlight specific experiences where you managed motor claims, focusing on challenges you faced and how you overcame them. Mention your familiarity with the legal and regulatory aspects and emphasize your success in improving processes or outcomes within your team.

Showcase your technical understanding by discussing specific tools or technologies you have used to enhance claims processing. Provide examples of how you’ve implemented data analytics to identify trends or improve operational efficiency within your team.

Illustrate your methods for building team culture remotely, such as regular check-ins, team-building exercises, and open communication. Highlight how you encourage collaboration and support individual team members’ growth while ensuring a pleasant work atmosphere.

Discuss your approach to managing escalated claims, including techniques for communication and negotiation. Emphasize your problem-solving skills and your ability to keep stakeholders informed while ensuring that resolutions are achieved efficiently.

Explain your processes for maintaining compliance, such as regular training sessions, keeping up to date with regulatory changes, and implementing best practices for claims management. Provide examples of how you've previously ensured adherence to regulations in your projects.

Provide a clear example of a specific change you initiated that led to measurable improvements in efficiency or quality. Discuss the background, the steps you took to implement the change, and the positive outcomes that followed.

Discuss the KPIs and metrics you believe are important for evaluating performance in claims management, including turnaround times, customer satisfaction, and team morale. Be specific about how you have tracked and improved these metrics in the past.

Describe your leadership style and explain how it aligns with fostering a culture of empathy and support. Discuss how you adapt your approach based on individual team members’ needs and the overall objectives of your department.

Talk about techniques you use to boost team morale and engagement, such as recognizing achievements, providing opportunities for learning, and encouraging a healthy work-life balance. Highlight the importance of acknowledging contributions and creating a supportive environment.

Share what specifically attracts you to Reserv, such as the innovative approach to claims management and the opportunity to work with cutting-edge technology. Connect your values and professional goals with the mission and culture of the company, showing your enthusiasm for the role.