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OCM/Communications Wave Lead - ASPIRE Diagnostics

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Please note that this is a Fixed Term opportunity with an approximate end date of May 2027. 

At Roche, we are passionate about transforming patients’ lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

ASPIRE is a Roche-wide business transformation program that aims to deliver best-in-suite, user-centric digital solutions for Roche that will help manage our company as efficiently as possible.  At the center of ASPIRE is the One Roche Enterprise, the future of our current enterprise landscape. ASPIRE is co-creating one harmonized process house across the Roche enterprise, with SAP S/4HANA at its core - a technology that will replace Roche’s existing and soon outdated SAP local and regional systems. By following a template approach within SAP,  available to all Roche entities around the globe, our core business processes will become more integrated, simplified, harmonized, and scalable.

As the ASPIRE OCM/Communications Lead, you have overall accountability for leading a wide array of change management and communication activities.  This complex, highly visible role will require a proven background in leading change management, communication and user adoption initiatives on other customer facing large-scale technology implementation projects.  This project requires outstanding leadership skills and experience with change management, training strategies, deployment strategies, employee engagement, and large scale global user adoption of new technology.  In this role, you will provide oversight, guidance, and support to workstream leads and deployment teams to ensure appropriate communication vehicles are provided to ensure the success of the ASPIRE deployment.  This role will be part of the ASPIRE Indianapolis Megasite (Wave 5b) Lead Team.  

The Opportunity

  • Responsible for the the design, development and implementation of the deployment OCM/Communications strategy in line with the overall OCM and communications strategy of the program to improve employee engagement and information while minimizing resistance

  • Identify and ensure delivery of Wave OCM & Communications approach and activities and report KPIs to Wave Deployment Lead 

  • Champion the change control process for the deployment (e.g. schedule, scope, budget) and ensure that it maps accordingly to global ASPIRE change control processes

  • Coordinate and guide OCM Coordinators along with overseeing and coordinating efforts of all OCM projects in strong collaboration with the Change Impact Lead 

  • Together with the Wave Training Lead,  ensure close collaboration for OCM & Training across the wave

  • Ensures that project steps are in alignment with customer expectations and objectives, delivered on time, within budget and according to ASPIRE project standards and methods 

  • Communicates with various stakeholder groups on local, regional and global levels as required 

  • Responsible for Risk, Assumption, Issue, and Decisions (RAID) management

  • Manage development and execution of communications materials, such as email announcements, promotional materials, articles, newsletters; ensures and maintains a coherent approach and messaging across the wave

  • Partner with the Wave and Local  Deployment Leads  and Change Impact Lead to develop stakeholder outreach and engagement efforts to generate awareness, understanding, buy-in, and support. 

Who You Are

  • Bachelor’s or advanced degree in related specialization areas 

  • Proven experience in change management in a client-facing environment

  • 10+ years’ experience leading and mentoring project teams on relevant engagements

  • Strong OCM/Communication skills and proven leadership in running successful change management initiatives

  • Excellent knowledge in commercial business processes, policies and programs, finance, and IT systems related systems 

  • Demonstrated ability to successfully direct, coordinate, and strategically integrate multiple streams of information and activities

  • Strength in process improvement approaches, tools and phases of the project lifecycle

Preferred Experience:

  • Roche Commercial or Operations experience 

  • Experience in large IT Service Management Projects
    Project Management and/or Change Management Certifications

  • Experience with enterprise systems implementations, preferably SAP

  • Experience in Agile Project Methodology 


 

Knowledge, Skills & Abilities

  • Strong problem-solving skills with the ability to exercise mature judgment

  • Strong interpersonal and communication skills with a demonstrated ability to interact across multiple levels of the organization

  • Demonstrated capabilities in teamwork and leadership on considerable change efforts

  • Excellent written and verbal communication skills, including strong presentation skills

  • Fluent English language skills, both written and spoken

  • Ability to work across multiple international time zones

  • Self-driven, adaptable and resilient, with a growth mindset ; willing to stretch beyond your comfort zone to learn new skills in a rapidly changing environment and have the ability to build and maintain business relationships

Locations

You are local to Indianapolis, Indiana. Relocation benefits are not available for this position. This role is primarily on-site.

The expected salary range for this position based on the primary location of Indiana is $98,700 

and $218,400.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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Average salary estimate

$158550 / YEARLY (est.)
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$98700K
$218400K

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What You Should Know About OCM/Communications Wave Lead - ASPIRE Diagnostics, Roche

At Roche in Indianapolis, we’re on the lookout for a dynamic OCM/Communications Wave Lead to join our ASPIRE Diagnostics team. This unique opportunity offers a chance to make a substantial impact in a role dedicated to transforming how we engage with digital solutions across our company. As part of our commitment to improving healthcare accessibility, this position is perfect for someone who thrives in a collaborative environment and has a passion for leading change. You will be responsible for designing and implementing the change management and communication strategy that not only fosters smooth transitions but also boosts employee engagement. Your expertise will play a crucial role in guiding our workstream leads on the ASPIRE project, as we aim to standardize and streamline our processes using cutting-edge SAP S/4HANA technology. You'll oversee communication initiatives, ensuring our messaging is consistent and resonates with stakeholders at all levels, from local to global. With your strong leadership and experience in large-scale technology implementations, you will champion strategies that minimize resistance and maximize user adoption. If you are looking to take on a role where your ideas and proactive approach can truly shine, this is the place to be. Join us at Roche, where every day brings new challenges and opportunities to improve lives around the world.

Frequently Asked Questions (FAQs) for OCM/Communications Wave Lead - ASPIRE Diagnostics Role at Roche
What responsibilities does the OCM/Communications Wave Lead at Roche have?

As the OCM/Communications Wave Lead at Roche, you will oversee a variety of change management and communication activities, particularly focused on the ASPIRE initiative. Your responsibilities will include designing and implementing the OCM and communications strategy, guiding workstream leads, managing communication materials, and promoting employee engagement. You will also coordinate efforts with OCM coordinators and ensure alignment with Roche's global change control processes.

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What qualifications are required for the OCM/Communications Wave Lead position at Roche?

To be considered for the OCM/Communications Wave Lead role at Roche, candidates typically need a bachelor's or advanced degree in a relevant field. Additionally, you should have over 10 years of experience leading and mentoring teams in change management within client-facing environments. Strong communication skills, an understanding of commercial processes, and the ability to engage stakeholders at all levels are essential qualifications for success.

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What experience is preferred for the OCM/Communications Wave Lead at Roche?

Preferred experience for this OCM/Communications Wave Lead role at Roche includes a background in Roche's commercial or operations sectors, extensive involvement in large IT service management projects, and familiarity with SAP implementations. Certifications in project management or change management methodologies also enhance a candidate's profile, as does experience working within Agile project frameworks.

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What skills and abilities are essential for the OCM/Communications Wave Lead at Roche?

Key skills for the OCM/Communications Wave Lead at Roche encompass strong problem-solving abilities, exceptional interpersonal communication, and adept leadership capabilities. Additionally, you should be proficient in managing multiple streams of information effectively and have refined written and verbal communication skills. Adaptability, resilience, and the capability to thrive in a rapidly changing environment are crucial attributes for this role.

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How does the OCM/Communications Wave Lead contribute to Roche's mission?

The OCM/Communications Wave Lead plays a vital role in Roche's mission to transform healthcare and increase access. By implementing robust change management practices and effective communication strategies, this role helps ensure that technological advancements translate into real benefits for employees and patients alike. This position directly influences how Roche's teams adopt new solutions, ultimately contributing to improved healthcare outcomes globally.

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Common Interview Questions for OCM/Communications Wave Lead - ASPIRE Diagnostics
Can you describe your experience in change management?

Be prepared to demonstratively outline your previous roles in change management, emphasizing your specific strategies and actions. Discuss a successful initiative where you led a change, explaining the complexities and how you navigated challenges while achieving buy-in from stakeholders.

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How do you approach communication during a major rollout?

When responding, share your structured approach towards communication, emphasizing the importance of tailoring messages for diverse audiences. Describe tools you’ve used, such as newsletters or informational sessions, to engage employees proactively and ensure they're well informed.

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What methods do you use to measure the success of a change initiative?

Employ a data-driven perspective in your answer by discussing metrics you’ve successfully tracked in the past. You might mention employee engagement surveys, adoption rates, or KPI dashboards that you used to assess the impact of your change management efforts.

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How do you foster collaboration among team members during transformations?

Highlight your strategies for building a collaborative environment, such as regular meetings, open communication channels, and team-building activities. Discuss how you encourage teamwork and ensure everyone feels valued in their contributions throughout a project.

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Can you give an example of a challenging situation you faced and how you handled it?

Choose a specific scenario that illustrates your problem-solving and leadership abilities. Detail the context of the challenge, the actions you took to address it, and the positive outcomes that resulted from your intervention.

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How do you ensure all stakeholders are aligned in a project?

Your answer should reflect the importance of stakeholder engagement. Share techniques like stakeholder mapping, regular updates, and feedback loops that you have implemented to keep everyone informed and invested in the project's success.

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What role does technology play in your change management strategies?

Discuss your comfort level with various digital tools and platforms that facilitate change. Provide examples of how technology has streamlined communication, training, or tracking progress in previous roles you have held.

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What is your philosophy on employee engagement during a transition?

Articulate your belief in the value of transparency and support during changes. Sharing ideas on how to create a culture of open dialogue and providing resources for assistance can showcase your thoughtful approach to maintaining morale.

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How do you adapt your strategies for different organizational cultures?

Describe your understanding of the importance of cultural sensitivity in change initiatives. Share experiences where you’ve tailored your approaches based on company values, practices, or employee expectations to ensure greater acceptance.

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What are the key elements to consider for effective communication in the OCM framework?

Outline critical communication components such as clarity, consistency, audience awareness, and timing. Explain how focusing on these elements has enhanced the effectiveness of your initiatives in fostering understanding and commitment among team members.

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