Clinical Suppt Tech 3,

As a Clinical Support Tech 3 at the University of Rochester, your main responsibilities include accurately processing specimens, preparing samples for testing, managing daily lab requests, and ensuring efficient workflow by resolving discrepancies. Additionally, you will conduct quality assurance reviews and maintain laboratory equipment, contributing to a smooth operation.

To apply for the Clinical Support Tech 3 position at the University of Rochester, you need at least an Associate's degree in Laboratory Sciences along with technical training closely related to the role. A year of laboratory experience is preferred, or a combination of relevant education and experience can also be considered.

The University of Rochester is dedicated to fostering an inclusive and welcoming culture, which is crucial for the success of Clinical Support Tech 3 employees. They believe in values like equity, leadership, and respect, ensuring that every team member feels valued and has the opportunity to grow and thrive in their careers.

For the Clinical Support Tech 3 role at the University of Rochester, essential skills include a familiarity with medical terminology, strong organizational capabilities, and the ability to manage multiple tasks efficiently. Attention to detail and excellent communication skills are also crucial in assisting patients and other medical professionals.

A Clinical Support Tech 3 at the University of Rochester typically works a full-time schedule of 40 hours per week, with shifts aligned with the laboratory's operational needs. This role ensures that you can provide essential support during the lab's busy hours.

When answering this question, focus on specific processes you've handled, such as preparing and aliquoting samples. Highlight your attention to detail and methods you used to ensure accuracy and compliance with laboratory standards.

Discuss your familiarity with quality control procedures, such as reviewing expected results, documenting errors, and following up on corrections. Talk about your proactive approach to maintaining high standards in the testing process.

Explain your approach to identifying discrepancies and your methods for resolving them, ensuring efficient workflow. Emphasize your analytical skills and your commitment to maintaining accuracy under pressure.

Detail your familiarity with preventive maintenance schedules, how to troubleshoot issues, and the importance of documenting equipment status. Your answer should reflect a proactive mindset towards maintaining a safe and efficient lab environment.

Share your experience in onboarding new staff, the training materials you've developed or used, and your approach to conducting hands-on training to ensure that newcomers feel secure and confident in their roles.

Provide a specific example, focusing on the initiative you took to identify a process needing improvement. Explain the steps you took to implement changes and the positive outcomes that resulted from your efforts.

Highlight the importance of clear communication, patience, and empathy when working with patients or medical staff. Discuss how your customer service approach enhances the overall experience in the lab.

Talk about your methods for keeping up with industry trends such as attending workshops, reading relevant literature, or participating in professional organizations related to laboratory sciences.

Describe specific strategies you utilize for prioritizing tasks, managing time effectively during peak hours, and how you handle multiple assignments simultaneously without compromising quality.

Express your alignment with the University of Rochester's values and mission. Share your passion for laboratory work and how you see this role as an opportunity to make meaningful contributions to healthcare while advancing your career.