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Office Manager

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.


Position Summary Rocketship is hiring for the position of Office Manager (OM) for a Rocketship school. The Office Manager is the first point of contact for parents and students when they come to school, as well as a resource to the school community. The Office Manager should always exhibit professionalism, treat people with respect, and be firm but compassionate in how they address the day-to-day challenges of a rigorous and purposeful school. 


Essential Functions:
  • Enrollment, Student Information, and Attendance 
  • Build strong working relationships with parents and families 
  • Create and maintain complete and current student cumulative files 
  • Enter student information into our student information system and keep this information up-to-date throughout the school year as enrollment or information changes 
  • Manage the Attendance process including contacting absent parents on a daily basis
  • Coordinate the school’s truancy process and communicate with parents as needed 
  • Administer Independent Study process for students with planned absences 
  • Collect doctor’s notes and excused absence notes from parents for absentee documentation 
  • Work with current parents to solve problems and prevent student attrition  

  • Health, Safety and Discipline 
  • Maintain emergency medical and contact information for all students 
  • Maintain complete and current immunization records for all students 
  • Administer basic first aid, distribute medication, maintain injury reportsBe knowledgeable of all content in school safety binder, including emergency procedures 
  • Report all injuries and other school incidents to Human Resources 
  • Supervise students sent to the office for discipline and health reasons 

  • Meals, Finance and Facilities
  • Collect payments from parents 
  • Manage collection of free/reduced-lunch application forms from all families during the school year
  • Collect lunch, uniform sales money from parents and provide receipts for payments 
  • Assist in managing and reporting day-to-day facilities problems 
  • Execute responsibilities related to emergency situations as assigned by the Principal  

  • ISE/Special Education 
  • Act as intermediary to communicate written or oral information given by parents to the ISE team
  • Ensure that all documents delivered or messages received are immediately given to ISE
  • Maintain confidentiality regarding ISE students who receive special education services 
  • Partner with ISE Specialists on a school site to arrange IEP or ISE meetings 

  • Administrative 
  • Perform general clerical duties including answering phones, taking and distributing messages, sorting mail, translate documents from English to Spanish and prepare general correspondence 
  • Facilitate arrangements for school activities, logistics, teacher development, parent development and other activities 
  • Provide support to the Principal and teachers as necessary
  • Use automated telephone system to send out school information as necessary Act as an interpreter, when necessary, in whole-school functions and smaller meetings 
  • Other duties as assigned


Qualifications:
  • Strongly preferred: Spanish bilingual
  • Excellent written and oral communication skills
  • Knowledge and cultural competence of the local student and parent community 
  • Highly developed interpersonal skills using tact, patience, and courtesy 
  • Effectively prioritize and juggle multiple concurrent projects
  • Comfort in a start-up environment and ability to work independently with minimal direction
  • Ability to use a variety of software programs and quickly learn new ones 
  • Managerial skills preferred 


$0 - $0 a year
Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.


Compensation:

Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.


Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy.  For questions, concerns, or complaints, please contact Human Resources.

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CEO of Rocketship Public Schools
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What You Should Know About Office Manager, Rocketship Public Schools

At Rocketship Public Schools, we're on a mission to transform education and unleash every child's potential! We're excited to welcome a passionate Office Manager to our team. In this role, the Office Manager is the friendly face that welcomes parents and students, providing essential support to our school community. You’ll be instrumental in managing various school operations, from overseeing student enrollment and maintaining up-to-date records to ensuring health and safety protocols are followed. Your ability to build strong relationships with families will help create a nurturing environment that promotes student achievement. We love creativity and flexibility, so you'll be comfortable managing multiple tasks and solving problems as they arise. A knack for organization will serve you well as you handle the unique challenges that come with the school year, such as coordinating the attendance process and conducting independent studies. Plus, you’ll need solid communication skills, especially if you're bilingual in Spanish, to effectively engage with our diverse community. If you embrace the fast-paced nature of a vibrant school environment and genuinely want to make a difference, we want to hear from you! Join Rocketship Public Schools and help us create a brighter future for underserved communities.

Frequently Asked Questions (FAQs) for Office Manager Role at Rocketship Public Schools
What responsibilities does the Office Manager at Rocketship Public Schools have?

The Office Manager at Rocketship Public Schools plays a vital role in ensuring the smooth day-to-day functioning of the school. They are responsible for enrollment, managing student information and attendance, coordinating health and safety protocols, and overseeing communication with parents and families. They also handle administrative tasks and support teachers/principal by facilitating school activities and providing needed resources.

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What qualifications are needed for the Office Manager position at Rocketship Public Schools?

To qualify for the Office Manager role at Rocketship Public Schools, candidates should possess excellent interpersonal skills and the ability to communicate effectively in English, while Spanish bilingualism is strongly preferred. Familiarity with school operations, strong organizational abilities, and the capacity to prioritize tasks in a fast-paced environment are essential. Comfort with various software programs will help succeed in this role.

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How important is communication in the Office Manager role at Rocketship Public Schools?

Communication is crucial for the Office Manager at Rocketship Public Schools. This position involves regular interaction with students, parents, and staff, making clear and respectful communication skills necessary. The Office Manager must facilitate understanding among diverse community members and act as a liaison for vital information, ensuring that all parties are well-informed and engaged.

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What kind of work environment can an Office Manager expect at Rocketship Public Schools?

The work environment for an Office Manager at Rocketship Public Schools is dynamic and engaging. With a focus on fostering student achievement, this non-profit school embraces collaboration among educators, families, and students. The Office Manager will face daily challenges but will also have the opportunity to make a noticeable impact within the school community, supporting the mission of transforming lives.

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How does the Office Manager contribute to the student experience at Rocketship Public Schools?

The Office Manager greatly enhances the student experience at Rocketship Public Schools by creating a welcoming atmosphere and addressing families' needs. By managing enrollment processes, maintaining safe environments, and offering support for individual studies, they help students feel valued and secure, laying the groundwork for successful academic outcomes.

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Common Interview Questions for Office Manager
Can you describe a time when you successfully handled a difficult situation with a parent?

In answering this question, provide a specific example where communication and empathy played a key role. Talk about the strategies you used to de-escalate tensions and reach a positive resolution. Highlight how your approach aligns with Rocketship Public Schools' commitment to building strong relationships with families.

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How do you prioritize your tasks when managing multiple responsibilities?

Discuss your methods for prioritization, such as using to-do lists or digital tools. Give an example of a busy day at a school where you successfully managed competing priorities. Emphasize the importance of being detail-oriented while remaining flexible to adjust plans as necessary—qualities that align with the needs of an Office Manager at Rocketship Public Schools.

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How do you approach keeping student records accurate and confidential?

Express your understanding of the importance of confidentiality and organization in managing student records. Talk about your attention to detail, methods for regularly updating information, and following legal compliance to protect student privacy. Demonstrating a strong grasp of these concepts shows your alignment with Rocketship's values.

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Describe your experience with handling attendance and truancy processes.

Provide an example of how you managed attendance tracking in your previous role. Discuss any specific strategies you employed to communicate with parents about attendance issues and how you addressed truancy. Relating your answer to Rocketship's mission to reduce student attrition can highlight your commitment to student success.

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What strategies do you use to foster strong communication between parents and the school?

Discuss the methods you've used in the past to enhance communication, such as organizing workshops, creating newsletters, or utilizing technology for updates. Focus on how fostering strong communication directly contributes to the overall school experience, which is essential for the Office Manager role at Rocketship Public Schools.

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How would you handle a medical emergency involving a student?

Describe your approach to emergency situations, including your familiarity with school safety protocols. Highlight how you would remain calm, administer first aid if necessary, and maintain clear communication with parents and emergency services. Relating this to Rocketship’s emphasis on student safety can impress the interviewers.

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What tools or software do you prefer for administrative tasks?

Mention specific software you’ve used for data management, communication, or scheduling. If you have experience with student information systems, discuss how they’ve aided you in maintaining accurate records. This shows your readiness to adapt to Rocketship Public Schools' specific tools and streamline office operations.

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How do you keep current with education regulations and best practices?

Share your methods for staying updated, whether through professional development, networking, or online resources. Highlight your dedication to continuous learning, which can demonstrate your commitment to Rocketship Public Schools’ mission and your role as a knowledgeable resource within the school.

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Can you give an example of how you helped improve a process in your previous position?

Relate a specific instance where you identified inefficiencies in a school or office process and implemented a solution. Explain the steps taken, the outcome, and how it benefitted the school community. This showcases innovation and your proactive nature, aligning with the values at Rocketship.

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Why do you want to work as an Office Manager at Rocketship Public Schools?

Express your passion for education and your belief in Rocketship's mission to empower underserved communities. Discuss specific aspects of the role that excite you, such as supporting student success or fostering family engagement, making clear connections to your experiences and how they align with Rocketship’s values.

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We are a collective of parents, teachers, leaders, and students working together to transform the future for low-income communities across our country. At Rocketship Public Schools, we are unleashing potential.

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Full-time, on-site
DATE POSTED
January 6, 2025

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