Field Services Representative

As a Field Services Representative at ACM - DrugScan, your main responsibilities include identifying potential new business through cold calling, maintaining relationships with existing accounts, and servicing these accounts through regular visits. You will also be serving as the laboratory intermediary and working alongside the sales team to develop effective strategies to drive business growth.

To apply for the Field Services Representative position at ACM - DrugScan, you need to have a Bachelor's Degree in Business, Accounting, or a related field. This educational background equips you with the skills necessary to understand business operations and contribute effectively to the sales team.

Yes, while the position is primarily remote, a Field Services Representative at ACM - DrugScan may need to travel occasionally to meet clients and service accounts in person. Overnight travel may be required as part of maintaining relationships and ensuring customer satisfaction.

Important skills for a Field Services Representative at ACM - DrugScan include strong communication abilities, excellent relationship-building skills, and the capability to analyze business opportunities. Being proactive in identifying leads and maintaining accounts is also key to succeeding in this role.

A typical day for a Field Services Representative at ACM - DrugScan may include making cold calls, scheduling meetings with clients, preparing weekly progress reports, attending sales meetings, and possibly traveling to visit accounts. The goal is to foster relationships while contributing to the sales team’s success.

When answering this question, focus on specific examples of how you have successfully identified and converted leads through cold calling. Highlight your strategies for overcoming objections and building rapport with potential clients.

Discuss your methods for organizing your day, such as using a task management tool or creating a priority list. Share how you make sure to balance new business development with servicing existing accounts.

Mention your strategies for developing trust and understanding customer needs, like setting up regular check-ins, active listening during meetings, and finding ways to add value to their business.

Explain the process you follow for keeping records of your activities, such as maintaining a CRM system, keeping detailed logs of your calls and visits, and preparing concise but informative reports for your supervisors.

Emphasize your approach to conflict resolution, including remaining calm, actively listening, and working collaboratively with clients to find a solution that satisfies both parties.

Share personal anecdotes and examples of what drives you, whether it's achieving sales goals, building relationships, or seeing the tangible impact your work has on the company's success.

Highlight your ability to collaborate effectively with various team members, like sales directors or account executives, emphasizing how teamwork plays a crucial role in achieving collective goals.

Outline your preferred techniques for organization, such as using digital calendars, reminder apps, or project management tools to keep track of appointments and deadlines.

Research ACM - DrugScan's services and mission prior to the interview. provide insights on their work, target market, and how you see yourself fitting within the organization to demonstrate your preparedness.

Discuss the resources you utilize to stay informed, such as joining professional organizations, participating in webinars, or reading industry publications to ensure you're knowledgeable about the landscape affecting your clients.