Customer Education Portfolio Manager

About the Role:Grade Level (for internal use):11The Team:The Customer Education team at Commodity Insights is instrumental in driving product adoption and enhancing the customer experience with engaging online courses and self-serve product knowledge. Focused on building exceptional digital learning programs delivered through our world-class learning portal, The Learning Center, the team thrives on collaboration, innovation, and strategic alignment to empower our clients and employees alike. Role Description:The Customer Education Portfolio Manager is responsible for developing and executing a comprehensive learning strategy that aligns with business objectives and established learning frameworks. This role requires strong leadership, strategic thinking, and stakeholder management skills. The Portfolio Manager will partner closely with business leaders to identify training needs, prioritize learning initiatives, and oversee the development and delivery of high-quality training programs across various modalities. This includes working directly with Subject Matter Experts, Learning Specialists, Content Developers, Learning Operations Lead, and other stakeholders across the business to ensure the effectiveness and impact of our Customer Education programs.Responsibilities and Impact:• Partner closely with business stakeholders to understand training needs, identify knowledge gaps, and prioritize learning initiatives aligned with business objectives.• Develop and execute a comprehensive learning portfolio strategy that addresses the evolving needs of our customers and internal teams.• Lead the development and launch of high-quality training programs across various modalities (e.g., instructor-led training, virtual classrooms, eLearning, microlearning, certifications, knowledge base articles and videos).• Work directly with Subject Matter Experts, Product Management, Client Success Manager’s, Learning Specialists, and Learning Developers to gather content, design engaging learning experiences, and ensure the timely and effective delivery of training programs.• Drive the go-to-market strategy for new training offerings, including developing marketing materials, conducting pilot programs, and gathering feedback to continuously improve program effectiveness.• Track, measure, and analyze the impact of training programs on key performance indicators (KPIs) such as customer satisfaction, product adoption, and employee productivity.• Stay abreast of the latest trends and best practices in learning and development, including emerging technologies and methodologies.• Proactively identify and implement process improvements to streamline learning operations and enhance the overall learner experience.• Collaborate with cross-functional teams (e.g., Marketing, Sales, Customer Success) to ensure alignment and maximize the impact of training initiatives.• Build and maintain strong relationships with internal and external stakeholders to foster a collaborative and supportive learning environment.Required Qualifications:• Bachelor's degree in Education, Instructional Design, Business, or a related field• 5+ years of experience in a learning and development role• Proficiency in learning technologies and authoring tools (e.g., Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia)• Proficiency in Excel and PowerPoint for content management, presentation design, and reporting• Experience with learning management systems (LMS)• Knowledge of adult learning principles and instructional design methodologies• Proven experience in project management and stakeholder management• Excellent communication and interpersonal skills (both written and verbal)• Strong analytical and problem-solving skills• Strong organizational and time-management skills• Experience with UX/UI and/or CX design (a plus)• Experience with Agile methodologies (a plus)• Experience in a fast-paced, dynamic environment (a plus)This position is limited to those with the right to work in the United States. Visa Sponsorship is not being offered for this position. Candidate is expected to support a hybrid working situation.About S&P Global Commodity InsightsAt S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit http://www.spglobal.com/commodity-insights.What’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include:• Health & Wellness: Health care coverage designed for the mind and body.• Flexible Downtime: Generous time off helps keep you energized for your time on.• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesDiversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf-----------------------------------------------------------20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)