IT Support Specialist

As an IT Support Specialist at Scan.com, your primary responsibilities will include supporting Windows and Mac workstations, handling Tier 1 and some Tier 2 issues, imaging workstations, and ensuring that all firmware, operating systems, and anti-virus software are up to date. Additionally, you will be responsible for providing help desk support to resolve end-user computer issues, troubleshooting Office 365, and managing basic network connectivity issues.

To succeed as an IT Support Specialist at Scan.com, candidates typically bring at least 2-3 years of experience in an IT Helpdesk or Desktop Support role. Proficiency in Windows and Mac operating systems, knowledge of Entra ID, and familiarity with Office 365 applications are essential. Strong networking skills related to switches, routers, and firewalls are also beneficial, along with excellent communication abilities.

The interview process for the IT Support Specialist position at Scan.com is designed to be efficient. It typically includes an introductory call with our Senior Talent Partner, a deeper video call with the hiring manager, a small assessment stage, and a final meeting with team members or founders. Throughout the process, we ensure to respect the candidates' time while effectively evaluating fit and skills.

As an IT Support Specialist at Scan.com, you can anticipate a robust benefits package which includes a competitive salary ranging from $40,000 to $65,000, 401k contributions, healthcare, vision, and dental coverage. Additionally, you'll enjoy flexible or hybrid working options, personal development budgets, generous PTO, and inclusive policies that emphasize diversity and fair treatment for all employees.

Absolutely! At Scan.com, we believe that everyone has unique skills to offer, and we're open to applicants at all experience levels. While having 2-3 years in a support role may be advantageous, we encourage passionate individuals eager to learn and grow to apply for the IT Support Specialist position, as we support personal and professional development.

As an IT Support Specialist at Scan.com, you can expect to handle a variety of technical issues, including troubleshooting hardware and software problems on Windows and Mac workstations, resolving issues with Office 365 applications, and addressing basic network connectivity problems involving switches, routers, and firewalls.

To prioritize tasks as an IT Support Specialist, I would first assess the urgency and impact of each support request. High-priority issues affecting multiple users or critical business operations would take precedence. I would also ensure clear communication with users about expected response times and follow up on open issues to maintain transparency.

Certainly! In my previous role, I encountered an issue where multiple users were unable to access essential applications due to a network outage. I quickly diagnosed the problem by checking router configurations and collaborating with our network team. By implementing a temporary solution, I restored access before the full fix was completed, ensuring minimal disruption.

I prefer using remote desktop tools like TeamViewer or AnyDesk for effective troubleshooting. These allow me to connect directly to users' machines, diagnose issues in real-time, and provide guided support, which significantly speeds up the resolution process and enhances the user experience.

I stay current in the IT field by regularly attending webinars, participating in online forums, and enrolling in relevant courses on platforms like Coursera and LinkedIn Learning. Networking with peers and following industry news also help me keep abreast of the latest technologies, tools, and best practices.

I have extensive experience with Office 365 applications, including troubleshooting issues in Outlook, Teams, and SharePoint. I also provide user training and support, helping colleagues understand features and maximizing their efficiency in these applications, thus enhancing productivity across the organization.

My strong background in IT support, combined with my proactive approach to problem-solving and excellent communication skills, aligns well with Scan.com’s mission to provide top-notch IT assistance. I am passionate about technology, enjoy helping users, and thrive in fast-paced environments where I can contribute to impactful solutions.

In handling difficult users or situations, I focus on maintaining composure and empathy. I listen actively to their concerns, validate their frustrations, and work collaboratively to find a solution. Clear communication and setting realistic expectations also play a vital role in diffusing tension and fostering a productive dialogue.

I have experience imaging workstations using tools like Clonezilla and Microsoft Deployment Toolkit. I follow departmental SOPs to ensure consistency and efficiency during deployment, which not only streamlines the onboarding process for new hires but also helps maintain security and compliance within the organization.

To ensure all systems are updated and secure, I would establish a routine schedule for checking and applying firmware and software updates. I would leverage management tools such as WSUS for Windows updates or employ centralized patch management solutions. Regular audits and user training can further enhance the overall security posture.