Server - job 3 of 5

As a Server at Senior Lifestyle in Penfield, New York, your main responsibilities will include taking food orders, ensuring timely delivery of food and beverages, responding quickly to residents' and guests' needs, bussing and resetting tables, and maintaining a positive demeanor towards everyone you interact with. Your role is essential in ensuring both residents and guests enjoy their dining experience.

To be a Server at Senior Lifestyle, no prior experience is necessary, although previous food service experience is preferred. You will need to complete food safety training to obtain any required local, state, or county food handling licenses. Effective communication in English and basic computer skills for our POS system are essential for the role.

Senior Lifestyle offers a comprehensive benefits plan for eligible team members, including health, dental, and vision insurance, retirement benefits, and paid time off. Additionally, you will have access to the DailyPay application, enabling you to access your earned wages before your next payday. It's a supportive environment that values your well-being!

To ensure resident and guest satisfaction as a Server at Senior Lifestyle, you should be attentive and ready to respond quickly to any needs or requests. Maintaining a friendly demeanor, actively checking in with diners, and being proactive in addressing any concerns will go a long way in enhancing the dining experience.

Absolutely! At Senior Lifestyle, we believe in training our new Servers thoroughly. Whether you have prior experience or not, you will receive all the necessary training to perform your duties effectively, including food safety protocols. We want to make sure you feel confident and prepared to deliver outstanding service.

It's important to remain calm and professional. I would listen to their concerns, validate their feelings, and work towards a satisfactory resolution. If necessary, I would involve a supervisor to ensure the situation is handled appropriately.

To me, excellent service means going above and beyond to meet the needs of residents and guests. It involves being attentive, anticipating needs, and creating a welcoming atmosphere where everyone feels valued and appreciated.

In my previous roles, teamwork was essential. For instance, during a busy dinner shift, I would coordinate with kitchen staff and fellow servers to ensure timely service. It required clear communication and collaboration to achieve a smooth dining experience.

I prioritize tasks by assessing urgency and importance. For example, serving food as it’s ready is a top priority, followed by clearing used dishes. I like to keep track of ongoing tasks, so nothing slips through the cracks.

The most important quality for a Server is a positive attitude. A friendly and approachable demeanor greatly enhances the experience for residents and guests. This quality, combined with a commitment to service excellence, ensures everything runs smoothly.

If a request comes up that I’m unsure about, I would apologize for my lack of knowledge and reassure the resident or guest that I will find the information or help they need. Communication is key, and I would follow up promptly to ensure their needs are met.

I admire Senior Lifestyle's mission of enriching the lives of others and would be proud to be a part of a company that prioritizes HEART values. I believe that my positive attitude and commitment to service will align well with the team's goals.

I keep my workspace organized by developing a clear system for managing tasks. During busy shifts, I ensure all necessary tools are within reach, and I make it a point to maintain cleanliness and order as I serve customers.

Staying calm under pressure involves taking deep breaths, focusing on one task at a time, and maintaining a positive mindset. I also find it helpful to communicate effectively with my team, so we can support each other through busy periods.

Certainly! There was a time when a diner was celebrating a special occasion. I arranged for a surprise dessert and coordinated with kitchen staff to make the experience extra special. It brought joy to the guest and created a memorable moment at our establishment.