Customer Success Manager - Microsoft

The Customer Success Manager at SHI is tasked with managing customer experiences through regular monthly meetings to discuss Microsoft products and licensing. This role involves executing key performance indicators around customer retention and business growth while building effective relationships with Microsoft partners for co-selling.

To qualify for the Customer Success Manager position at SHI, candidates should possess a Bachelor’s degree or equivalent work experience. A minimum of one year’s experience in selling Microsoft products and at least two years in sales overall is typically required.

Essential skills for a Customer Success Manager at SHI include superior organizational skills, strong project and time management abilities, an extensive understanding of Microsoft selling and licensing strategies, and excellent communication capabilities that simplify complex problems for diverse stakeholders.

Candidates for the Customer Success Manager position at SHI must achieve the MS-900 and AZ-900 certifications within 90 days of hire. These certifications ensure that you have the necessary knowledge about Microsoft’s cloud offerings and how they can benefit your customers.

The estimated annual pay range for the Customer Success Manager position at SHI is between $70,000 and $200,000, which includes base salary and commission. The actual compensation will depend on the candidate’s individual job-related knowledge, skills, and experience.

In your answer, emphasize your specific experience with Microsoft products, highlighting any previous positions where you worked directly with these products. Discuss how this experience has prepared you to manage customer success effectively.

Talk about your organizational strategies, such as using prioritization methods like the Eisenhower Matrix, or tools like project management software. Highlight the importance of balancing various customer needs with organizational goals.

Discuss your approach to building relationships, such as regular check-ins and proactive communication. Mention techniques like gathering feedback through surveys and addressing concerns promptly to foster loyalty.

Explain your conflict resolution strategies, emphasizing empathy, active listening, and problem-solving. Provide an example of a challenging situation you've successfully navigated in the past to demonstrate your skills.

Share your knowledge about cloud transition methodologies, touching on assessment, planning, migration, and support phases. You may also discuss how you would guide customers through these phases to ensure a smooth transition.

Mention resources you rely on, such as Microsoft’s official documentation, industry podcasts, webinars, and continuous learning through certifications. Illustrating your commitment to professional development is vital.

Highlight your unique combination of skills, experience, and passion for technology. Make connections between your individual attributes and SHI’s values, emphasizing how you can contribute to the company's success.

Share a specific example where you identified an opportunity for growth, enacted a strategy, and achieved results. Be sure to quantify your success if possible to demonstrate the impact of your actions.

Discuss your approach to embracing feedback, how you use it to improve service, and how it can lead to professional growth. Providing examples will help illustrate your commitment to customer satisfaction.

Emphasize the importance of clear communication, shared goals, and mutual support. Discuss how these elements contribute to a successful partnership and ultimately enhance customer satisfaction.