Concierge PART TIME

As a part-time Concierge at Senior Lifestyle, your primary responsibilities include greeting residents, assisting visitors and vendors, managing phone calls, and ensuring the safety of the community by monitoring surveillance systems. Additionally, you'll process various reports, manage packages, and maintain communication logs, ensuring all resident and family concerns are addressed promptly.

To qualify for the Concierge position at Senior Lifestyle, you should have at least three months of related experience. It's important to possess strong communication skills in English, be proficient with Microsoft Office applications, and demonstrate compassion and empathy towards residents and team members.

Senior Lifestyle offers a comprehensive benefits package for eligible team members, which includes health, dental, vision benefits, retirement options, and paid time off. Moreover, all positions are eligible to use DailyPay, allowing you to access your earned wages before the typical payday.

Yes, the Concierge position at Senior Lifestyle requires you to be available every other weekend, specifically during the hours of 2:00 PM to 10:00 PM. This flexibility is essential to ensure that our community residents receive consistent and engaging support.

For success in the Concierge role at Senior Lifestyle, key skills include excellent communication, strong computer proficiency, teamwork, multitasking, and the ability to handle challenging situations with poise and professionalism. An empathetic and helpful approach is also crucial to fostering positive interactions with residents and families.

Highlight a specific example where you went above and beyond to assist a customer, detailing the steps you took and the outcome. Emphasize your commitment to hospitality and how you used your problem-solving skills to enhance the customer experience.

Discuss your approach to de-escalating conflicts, such as actively listening to their concerns, showing empathy, and finding a solution that meets their needs while maintaining professionalism and composure.

Effective communication relies on clarity, patience, and empathy. Discuss how understanding non-verbal cues and maintaining a friendly demeanor can enhance interactions and ensure that residents and visitors feel valued.

Explain your method for prioritization – perhaps by assessing urgency and importance of tasks, creating a to-do list, and tackling high-priority items first, while remaining adaptable to changing situations.

Mention your proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook. Provide examples of how you used these tools to improve efficiency or communication in previous roles.

Share your passion for service and community engagement, emphasizing how Senior Lifestyle’s values of Hospitality, Excellence, Appreciation, Respect, and Teamwork resonate with your personal and professional goals.

Discuss protocols for monitoring security systems and responding to any potential safety concerns, along with your commitment to maintaining a vigilant yet approachable presence for residents.

Provide an example that showcases your problem-solving skills and ability to work under pressure, emphasizing the strategies you employed to turn a challenging situation into a positive experience.

Emphasize the importance of collaboration, communication, and flexibility in a team setting. Share an experience where teamwork led to a successful outcome, and how you contribute positively to team dynamics.

Articulate your desire to enhance resident satisfaction, foster a welcoming environment, and continuously improve your skills to better serve the community, while aligning your goals with the mission of Senior Lifestyle.