Service Technician

As a Service Technician at Norfolk Air, your main responsibilities include diagnosing and repairing HVAC systems, providing clear customer education on maintenance tips, and ensuring high customer satisfaction through effective communication and service. You will participate in an on-call rotation for emergencies and consistently strive to exceed customer expectations.

To qualify as a Service Technician at Norfolk Air, you will need at least 3 years of residential HVAC experience and an EPA certification. Prior experience with Service Titan is preferred, along with strong communication skills and the ability to work effectively within a team.

Norfolk Air is dedicated to your professional growth, offering comprehensive training and development programs at our new corporate training facility. This ensures you stay updated on industry practices and continuously improve your technical skills.

Absolutely! At Norfolk Air, we understand the importance of work-life balance. We provide flexible scheduling options to accommodate your needs while ensuring we meet our customers' demands.

Service Technicians at Norfolk Air receive a range of benefits including affordable health insurance, 401(k) plans with company match, paid time off starting from the first day, parental leave, and bonuses for performance, in addition to commissions and training opportunities.

When answering this question, emphasize the specific HVAC systems you’ve worked with and any certifications you hold, like your EPA certification. Share examples of complex repairs you've successfully handled and the positive outcomes for customers.

Explain your approach to customer service, emphasizing effective communication and resolution skills. Discuss your ability to listen, understand customer concerns, and provide solutions while maintaining a positive attitude.

Discuss your systematic approach to diagnosing HVAC issues, mentioning any specific tools or techniques you utilize. Highlight your ability to think critically and your experience in identifying underlying problems quickly.

Illustrate your time management skills by mentioning how you assess and prioritize service calls based on urgency and customer needs. Mention tools you use for scheduling and how you remain adaptable to sudden changes.

Share tips on routine maintenance such as changing filters, checking refrigerant levels, and cleaning units. Emphasize the importance of educating customers on preventive maintenance to extend the lifespan of their systems.

Prepare to recount a specific experience where you faced a significant challenge, detailing your troubleshooting methods and how your perseverance led to a successful resolution and customer satisfaction.

Reflect on your passion for helping customers maintain comfort in their homes and the satisfaction you derive from solving problems. Highlight how being part of a supportive team at Norfolk Air fuels your motivation.

Express your proficiency with software like Service Titan, explaining how it has helped you improve organization, communication, and efficiency in your previous roles. Discuss your willingness to learn new tools if necessary.

Talk about your commitment to continuous learning, such as attending workshops, enrolling in courses, or participating in professional networks. Mention specific resources or publications you follow to keep informed.

Share your enthusiasm for joining Norfolk Air’s mission and values. Mention their commitment to employee growth and the strong team culture as major factors in your decision to apply.