Senior Manager Customer Engagement

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

The Customer Engagement Sr. Manager, reporting to the Senior Director of Marketing Operations Excellence, plays a vital role in supporting the cross-franchise operational needs of Sobi North America. Key responsibilities include overseeing the Sponsorship Approval Process, managing Speaker Bureau Operations, and overall Congress management. This role requires strong relationship-building and strategic execution skills to collaborate effectively with cross-functional teams. With a focus on driving operational efficiency and optimization, this position offers a unique opportunity to influence meaningful change across the NA Sobi organization.

• Sponsorship Approval Oversight
  • Manage the regional sponsorship process and external engagement process to ensure compliance and efficiency
  • Provide strategic vendor management to maintain system functionality and ensure sponsorships are executed and reconciled effectively
  • Oversee and participate in user training and refresher sessions to support process adherence.
• Speaker Bureau Operations
  • Ensure strategic vendor management to align with cross-functional team expectations and operational excellence
  • Lead and launch the annual Speaker Bureau Initiation process, ensuring smooth execution and alignment with organizational goals
• Congress Management
  • Project manage top-tier North America Sobi congresses, ensuring seamless execution
  • Provide strategic project management support for lower-tier congresses across various Therapeutic Areas
  • Manage vendor partnerships, ensuring effective coordination with booth/logistics vendors
  • Serve as the primary point of contact for Sobi NA Congress logistics and execution
• Strategic Marketing Operations Support
  • Share industry best practices and innovative solutions with stakeholders to drive operational excellence.
  • Identify opportunities to enhance efficiency, implement best practices, and optimize processes

Personal Attributes

• High level of emotional intelligence, as demonstrated in strong relationships with a wide range of internal and external stakeholders
• Ability to prioritize and multi-task in a fast-paced environment, meet deadlines, and communicate potential conflicts to leadership
• Works with a sense of urgency, efficiency, and attention to detail
• Operates with productive and agile decision making
• Self-starter, with the ability to think creatively and with solid problem-solving skills
• Experience working collaboratively with cross-functional groups to achieve common goals
• Demonstrated ability as a well-respected team player
• Experience working collaboratively with cross-functional groups to achieve common goals Demonstrates critical, creative thinking and problem-solving skills, and the ability to produce clear and concise written and verbal communications
• Excellent interpersonal skills and has ability to influence stakeholders

• 4-6 years of experience in a pharmaceutical/biotech company, focus in Marketing Operations a plus
• Proficiency working with advertising and promotional process
• Proficiency working in regulated operations environment
• Congress management experience is strongly preferred
• Solid project management experience
• Experience working collaboratively with cross-functional groups to achieve common goals
• Solid ability to communicate effectively across stakeholders

Actual pay for this position will take into account factors such as experience and location. In addition to a base salary, this position is also eligible for a competitive 401k match, short and long-term incentives, medical, dental, vision, STD/LTD and life insurance benefits, in addition to other health and wellness programs and offerings.

All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us?

We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.

We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.

Sobi Culture

At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.

Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to [email protected]

COVID-19 Policy

For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.