Airline Lounges Assistant Operations Manager
Role Overview
Sodexo Live's! Airport Lounge Segment has an exciting opportunity for a Food Operations Assistant Manager to support our team at our pretigious Virgin Atlantic Clubhouse Lounge in San Francisco International Airport in San Francisco, CA. You will have oversight of a staff of hourly employees in a shift including supervisors, bartenders, food attendants and custodial staff. As lead manager, you will be responsible for the club(s)/lounge operations including labor cost management, scheduling, ordering product, inventory, training, service standards, financial reporting, guest and client interaction. The ideal candidate will have prior experience with hiring, training and scheduling staff; monitoring service and complying with Sodexo and our airline client's standards of service. Oversight for both front and back of house, in addition to food/bar/beverage service, superb guest relations abilities are the key to success of this operation. We are seeking individuals with strong communication skills, flexibility and adaptability in a fast and frequently changing environment.
What You'll Do
The successful candidate will:
- have oversight of daily food operations and deliver a high-quality product;
- achieve company and client financial targets and goals;
- develop and maintain client and customer relationships;
- motivate, coach, mentor and develop frontline (hourly) staff; and/or
- ensure Sodexo standards are met to include compliance with company food and physical safety programs.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
Is this opportunity right for you? We are looking for candidates who:
- have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
- possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
- exhibit flexibility to take on additional responsibilities as needed; and/or
- demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs;
- has experience in financials, preparation and oversight.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Average salary estimate
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Sodexo Live! is on the lookout for an enthusiastic and driven Airline Lounges Assistant Operations Manager to join our team at the prestigious Virgin Atlantic Clubhouse Lounge located at San Francisco International Airport. In this exciting role, you will take charge of overseeing a diverse staff including supervisors, bartenders, food attendants, and custodial staff during your shifts. Your responsibilities will be multi-faceted—ranging from managing labor costs and scheduling to ordering products, maintaining inventory, and training employees. With a focus on maintaining service standards and ensuring exemplary guest experiences, you will engage with clients to build strong relationships, all while handling the restaurant and bar operations diligently. Communication, adaptability, and the ability to thrive in a fast-paced environment are essential traits we are seeking. If you possess leadership skills and a passion for serving customers, we encourage you to apply. Join us at Sodexo Live! as we work together to create unforgettable experiences for our guests at the Virgin Atlantic Clubhouse Lounge!
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We improve the Quality of Life of those we serve and our teams and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We serve with care the essential daily needs of mil...
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