Runner - Soho House Austin

At Soho House Austin, as a Runner, you will be responsible for a variety of tasks that include preparing tables, serving orders, and facilitating smooth communication between the kitchen and servers. Your primary goal is to provide exceptional customer service to our members and guests while enhancing their overall dining experience by effectively managing food orders and maintaining a welcoming atmosphere.

A successful Runner at Soho House Austin should have at least 2+ years of experience in a similar role, possess excellent customer service skills, and thrive in high-pressure, fast-paced environments. Additionally, being approachable, having a passion for hospitality, and the ability to effectively work within a team are crucial to succeeding in this position.

The training process for a Runner at Soho House Austin includes comprehensive onboarding that ensures you meet the competencies outlined in the training schedule and Club School. You'll learn the Steps of Service unique to Soho House, menu knowledge, and the standards expected in terms of food safety and customer service.

As a Runner at Soho House Austin, candidates should be able to work on their feet for at least 8 hours and have the physical capability to lift, pull, carry, or move at least 40 pounds. Quick movements to navigate the restaurant are necessary, and the role requires agility to kneel, bend, crouch, and climb when necessary.

Working as a Runner at Soho House Austin offers competitive compensation packages, health benefits, paid time off, and opportunities for career development both domestically and internationally. Additionally, employees enjoy substantial meals during shifts, access to wellness events, and a vibrant workplace culture focused on continuous learning and community engagement.

In a fast-paced setting like Soho House Austin, prioritizing tasks involves effective time management and anticipating guest needs. It’s essential to stay organized, communicate with the kitchen team, and work closely with servers to ensure timely service while remaining calm under pressure.

When faced with a difficult situation, like a guest with a complaint regarding their order, I stay calm and listen actively to their concerns. I apologize sincerely and work quickly to resolve the issue, either by communicating with the kitchen to correct the order or offering them a suitable alternative from the menu, demonstrating commitment to customer satisfaction.

To remember special requests, I jot down notes or use visual cues, ensuring I confirm the details with the serving staff and kitchen team. Repeating the orders back to the guest also helps reinforce memory while ensuring clarity and accuracy in service delivery.

I make it a priority to follow all health and safety regulations closely, including allergy procedures and food safety protocols. This includes thorough training on these standards and consistently maintaining cleanliness in the service area to safeguard guests' health and ensure a premium dining experience at Soho House Austin.

My motivation in hospitality comes from my passion for creating memorable experiences for guests. The fast-paced environment and the opportunity to connect with diverse individuals make every day unique and fulfilling, especially in a vibrant setting like Soho House Austin.

Staying organized is key to handling pressure during peak hours. I focus on maintaining a positive attitude, communicating effectively with my team, and keeping a steady workflow, ensuring every guest feels valued, regardless of how busy it gets.

I believe effective teamwork is based on open communication and mutual support. In a restaurant setting like Soho House Austin, collaborating with colleagues allows us to work towards a common goal of providing exceptional service while also creating a comfortable and enjoyable environment for everyone.

When faced with unforeseen challenges, I assess the situation calmly and quickly identify potential solutions. Whether it’s adjusting a table setup or addressing delays in the kitchen, clear communication and adaptability are essential to ensuring service remains seamless.

The most important aspect of being a successful Runner is delivering outstanding customer service. It’s about being attentive to guests’ needs, anticipating requests, and ensuring a smooth dining experience, all while working closely with the kitchen and serving staff.

I’m drawn to Soho House Austin because of its reputation for exceptional service and a vibrant community atmosphere. I appreciate the values of creativity and hospitality that Soho House embodies, and I am excited about the opportunity to work in such a dynamic and inspiring environment.