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(USA) Frontend Coach - job 2 of 10

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

6801 Black Horse Pike, Egg Hbr Twp, NJ 08234-4120, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
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$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach, Walmart

Are you ready to take your career to the next level as a Frontend Coach at Walmart in Egg Harbor Township, NJ? In this role, you'll have the opportunity to lead and develop a vibrant team of associates while sharing your expertise in store operations and technology. You will actively engage with your team, providing feedback and fostering an environment of open communication. Your knack for exceptional customer service will be crucial as you model our One Best Way service model and steer initiatives that resonate with community outreach programs. You will drive sales and financial performance by analyzing profit-loss statements and implementing strategic action plans. Mentoring and training your team will be second nature to you as you set clear expectations and cultivate a diverse and inclusive workforce. Collaboration is key, and by building strong relationships with stakeholders, you'll help identify areas for improvement and create a high-impact customer experience. Walmart believes in respect and integrity, and in this position, you'll not only help to uphold these values but also see your team thrive in an environment that encourages continuous learning and personal growth. With competitive pay, benefits encompassing health coverage, 401(k), and a meaningful educational program through Live Better U, this role is about so much more than just a job! Are you excited to make a positive impact on associates, customers, and the community at large? Your journey starts here.

Frequently Asked Questions (FAQs) for (USA) Frontend Coach Role at Walmart
What are the key responsibilities of a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, you'll lead your team by teaching and developing their skills in various store operations. Your responsibilities will include mentoring associates, actively communicating about business objectives, managing and supporting customer service initiatives, driving financial performance by analyzing profit-loss statements, and ensuring compliance with company policies, all while fostering a culture of belonging.

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What qualifications are needed for the Frontend Coach position at Walmart?

To qualify for the Frontend Coach position at Walmart, candidates typically need at least two years of college education, retail experience, and supervisory skills. Alternatively, you can have general work experience with a focus on supervisory duties. While a Bachelor of Science in Business Management is preferred, your passion for leadership and development will be key.

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How does Walmart support the development of a Frontend Coach?

Walmart supports the development of its Frontend Coaches through various means, including the Live Better U program which offers education benefits from high school completion to bachelor's degrees. You will have access to training programs that focus on leadership, performance management, and customer service excellence, ensuring you thrive in your role.

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What benefits do Frontend Coaches receive at Walmart?

Frontend Coaches at Walmart enjoy a range of benefits including competitive pay, performance-based bonuses, health coverage, and a 401(k) plan. Additionally, you have access to paid time off, family care leave, and unique perks through the Live Better U education program, which covers tuition and books for your learning.

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How does a Frontend Coach contribute to customer service at Walmart?

As a Frontend Coach at Walmart, you play a vital role in elevating customer service standards by directly modeling exceptional customer interactions, managing service initiatives, and ensuring your team is equipped to meet customer needs effectively. Your insights into operations and mentorship of associates will drive a customer-first culture in your store.

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Common Interview Questions for (USA) Frontend Coach
Can you describe your experience in a supervisory role?

When answering this question, highlight specific examples of how you've led teams, focusing on accomplishments that demonstrate your ability to manage and mentor associates effectively.

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How do you prioritize tasks in a fast-paced retail environment?

Discuss your methods for prioritizing tasks based on urgency and importance, while emphasizing how you involve your team in operational planning to enhance overall efficiency.

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What strategies would you use to foster a positive team culture?

Talk about your approach to building relationships, celebrating achievements, nurturing diversity, and promoting open communication to create an inclusive environment where every associate feels valued.

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How do you handle conflict among team members?

Share a specific example of conflict resolution, detailing how you facilitated communication and understanding between parties to reach a harmonious resolution and reinforce team cohesion.

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What methods do you employ to train associates effectively?

Highlight training techniques that emphasize engagement, hands-on practice, and regular feedback, showcasing how you adapt your training style to different learning preferences.

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Can you provide an example of a successful initiative you led?

Detail an initiative you spearheaded, focusing on the objectives, your action plan, and the outcomes, emphasizing your role in driving results and teamwork.

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How do you analyze store performance and drive improvement?

Discuss how you review performance metrics, identify trends in profit-loss statements, and implement strategies to enhance sales, while also ensuring the team understands their role in achieving these goals.

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What does excellent customer service look like to you?

Define excellent customer service in terms of responsiveness, empathy, and problem-solving, and explain how you model these traits to your team on a day-to-day basis.

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How would you ensure compliance with company policies?

Explain your approach to compliance, including regular training sessions, open discussions about policies, and modeling integrity in your own actions to instill a culture of compliance among your associates.

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What motivates you to excel in a coaching role?

Share your passion for leadership and development, explaining how seeing your team grow and succeed motivates you to continually improve as a Frontend Coach.

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DATE POSTED
April 7, 2025

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