Supply Chain Quality Systems Engineer (Starlink) - job 1 of 2

As a Supply Chain Quality Systems Engineer at SpaceX, your responsibilities will include developing and implementing quality management system processes, conducting on-site audits of suppliers to ensure compliance with SpaceX procedures and ISO standards, and providing training and guidance to suppliers. Additionally, you will lead root cause investigations, manage supplier metrics, and perform product audits to guarantee the highest quality in supply chain operations.

To qualify for the Supply Chain Quality Systems Engineer position at SpaceX, candidates should possess a bachelor's degree in an engineering or STEM discipline and have a minimum of 2 years of experience working in a manufacturing environment. Preferred qualifications include knowledge of AS9100 standards, strong technical writing skills, and familiarity with quality management systems and processes related to manufacturing.

Preferred skills for the Supply Chain Quality Systems Engineer position at SpaceX include a strong attention to detail, excellent problem-solving abilities, and effective communication skills that can cater to various levels of an organization. Knowledge of manufacturing processes such as aerospace machining and injection molding, alongside experience with quality tools like root cause analysis, will also be beneficial.

Travel is an important aspect of the Supply Chain Quality Systems Engineer role at SpaceX, as candidates should be willing to travel up to 65% of their time. This travel primarily includes visits to supplier sites, both domestic and occasionally international, to conduct audits and provide on-the-ground support for quality management initiatives.

The work environment for a Supply Chain Quality Systems Engineer at SpaceX is fast-paced and dynamic, reflecting the company's culture of innovation and excellence. The position is based in Redmond, WA, and requires an on-site presence to actively engage with suppliers and production teams. Expect a collaborative atmosphere where proactive problem-solving and teamwork are key to overcoming production challenges.

To ensure quality compliance with suppliers, it's essential to establish clear communication regarding expectations and industry standards. Regular audits, training sessions, and follow-up assessments can help verify adherence to quality protocols. Gathering data on supplier performance and collaborating with them to resolve any discrepancies also plays a key role in maintaining high quality.

When discussing your experience with quality management systems during the interview, highlight specific instances where you developed or improved processes. Mention tools you used, such as ISO standards or corrective action procedures. Be prepared to provide examples of how these systems led to measurable improvements in quality and efficiency.

For effective root cause investigations, I employ a systematic approach involving data collection, cross-functional team discussions, and the use of problem-solving tools like the 5 Whys or fishbone diagrams. It's crucial to involve stakeholders from different departments to gather diverse insights and ensure that the identified solutions are sustainable and prevent recurrence.

In the face of conflicts with suppliers, I believe in addressing issues calmly and constructively. Open and respectful communication is key. I would focus on the facts of the issue, seek to understand their perspective, and work collaboratively to find a solution that upholds our quality standards while maintaining a positive relationship.

Discussing my experiences with cross-functional teams involves recounting specific projects where collaboration was essential. I emphasize the importance of clear communication, mutual respect, and shared goals to drive success. By aligning objectives early on, I have seen teams achieve remarkable outcomes in quality and production efficiencies.

My experience with quantitative data analysis includes analyzing supplier performance metrics, quality control statistics, and other key performance indicators (KPIs). I’m familiar with using software tools like PowerBI for visualization to interpret data trends and derive actionable insights that inform our quality practices and help improve supplier performance.

My approach to setting quality improvements starts with identifying specific KPIs relevant to our objectives. I prioritize initiatives based on impact and feasibility and ensure all team members understand their roles in the process. Regular follow-ups on progress and adapting strategies based on data feedback help us stay on track and achieve the desired outcomes.

Ensuring effective communication across organizational levels involves tailoring my message based on the audience's expertise and concerns. For technical teams, I may focus on detailed data metrics, while for executive leadership, I present concise summaries that highlight the strategic value of initiatives. Using visual aids like charts enhances understanding and engagement.

I am proficient with a range of quality tools, including root cause analysis, control charts, and process auditing. I apply these tools by utilizing data to identify areas of improvement, conducting thorough audits to ensure compliance, and collaborating with teams to implement corrective actions that foster a culture of continuous improvement.

Preparing for supplier audits involves a comprehensive review of relevant documentation, previous audit findings, and current process statuses. I communicate expectations with suppliers beforehand and collate a checklist based on regulatory standards. A detailed preparation ensures the audit process is efficient, straightforward, and conducive to achieving compliance.