Care Coordinator - Financial District(70 Pine)

As a Care Coordinator at Spear Physical and Occupational Therapy, you will play a pivotal role in ensuring exceptional patient care. Your main responsibilities will include greeting patients, managing appointment flows, responding to calls and emails promptly, and guiding patients through their out-of-network journey. You'll be expected to deliver 5-star customer service, making every patient feel welcomed and valued while working collaboratively within the team.

To apply for the Care Coordinator position at Spear, previous customer service experience is essential. We are looking for individuals who are welcoming, team-oriented, and possess strong communication skills. While a BA/BS degree is preferred, it's not required. A strong attention to detail and a willingness to grow in your role are also important qualities that we value.

At Spear Physical and Occupational Therapy, you can expect a work environment that fosters community and collaboration. We prioritize creating a supportive atmosphere where employees can thrive. As a Care Coordinator, you will be interacting with patients and team members in a dynamic setting, making it essential to embody our values of Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Working at Spear as a Care Coordinator comes with a range of fantastic benefits, including a comprehensive medical, dental, and vision plan, as well as paid time off that includes mental health days. You'll also have access to a One Medical membership, discounted gym memberships, and a 401(K) Safe Harbor Match program. We strive to ensure our employees feel valued and supported in both their professional and personal lives.

Spear Physical and Occupational Therapy places a strong emphasis on employee development, and as a Care Coordinator, you'll have plenty of opportunities for growth. We believe in fostering the potential of our team members, offering resources for career advancement and continuous learning. Whether you're looking to enhance your skills or take on new responsibilities, you'll find support along your journey with us.

To effectively prioritize tasks as a Care Coordinator, it's important to assess urgency and impact. I usually start by categorizing tasks based on the patients' immediate needs and appointment schedules. Effective time management and communication with the team are also crucial in ensuring a smooth flow of operations.

Certainly! In a previous role, I had a patient who was feeling anxious about their appointment. I took the time to listen to their concerns and engaged in conversation to make them feel more at ease. By providing support and ensuring all their questions were answered, I was able to turn their experience from stressful to positive, demonstrating the impact of personal touch in customer service.

Handling difficult conversations requires empathy and professionalism. I approach such situations by first actively listening to the patient's concerns and validating their feelings. I then provide clear, factual information about their care options and work collaboratively with them to find solutions, maintaining a calm demeanor throughout.

I am deeply motivated by the opportunity to make a difference in people's lives. Working as a Care Coordinator allows me to help patients navigate their healthcare journey, ensuring they feel supported and valued. The blend of customer service and healthcare is fulfilling, and I genuinely enjoy connecting with people.

Ensuring effective communication with team members starts with clarity and openness. I make it a point to regularly check in with colleagues, whether it’s through team meetings or casual conversations. Utilizing tools for shared updates and maintaining a friendly atmosphere in the workplace helps us stay connected and informed.

In a previous role, a patient missed their appointment due to an emergency. Understanding the importance of their therapy, I rescheduled their appointment for the same week and arranged for a follow-up call to check on their progress. This experience reinforced my commitment to patient care and showcased my dedication to going the extra mile.

A great Care Coordinator possesses strong communication skills, empathy, and a commitment to patient care. The ability to multitask while maintaining attention to detail is essential, as is the dedication to creating a welcoming atmosphere. Collaboration with team members is also key to ensuring positive patient experiences.

In a fast-paced environment, effective organization and prioritization are essential. I employ tools like to-do lists and scheduling apps to keep track of my tasks. Additionally, staying focused and being adaptable allows me to handle unexpected changes while ensuring all critical responsibilities are addressed.

Empathy is foundational in my work as a Care Coordinator. It helps me connect with patients on a personal level, allowing me to understand their needs and concerns better. By demonstrating empathy, I create a nurturing environment where patients feel comfortable expressing themselves and engaging in their care.

I want to join Spear Physical and Occupational Therapy because of its stellar reputation in patient care and commitment to employee development. I'm impressed by the collaborative environment and the focus on both patients' and team members' well-being. I believe that my values align closely with Spear’s mission, and I am excited about the possibility of contributing to such a respected team.