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store manager - Brookline, MA

Now Brewing – Future Leaders! #tobeapartner

Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

 

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.

We will enable you, leveraging your retail experience, to autonomously:

 

 

  • Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
  • Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
  • Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team
  • Impact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet

 

We'd love to hear from people with:

  • 3 years retail / customer service management experience or
    • 4+ years of US Military service
  • Strong organizational, interpersonal and problem solving skills
  • Entrepreneurial mentality with experience in a sales focused environment
  • Strong leadership skills and the ability to coach and mentor team partners with professional maturity
  • Minimum High School or GED

 

Requirements:

  • Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
  • Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.


Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. 

Join us and connect with something bigger, apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance , and other voluntary insurance benefits . Partners have access to short - term and long - term disability , p aid p arental l eave, f amily e xpansion r eimbursement , paid vacation from date of hire * , sick time ( accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year . Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match , a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools . Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan , student loan management resources , and access to other educational opportunities . You will also have access to backup care and DACA reimbursement .   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above . For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.  

 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.  

 

Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .

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What You Should Know About store manager - Brookline, MA, Starbucks

Join the amazing team at Starbucks as a Store Manager in Brookline, MA! Here at Starbucks, we're all about creating extraordinary leaders who drive success not just for the business, but for our partners, customers, and the community. As a Store Manager, you will have a unique opportunity to manage your own multi-million dollar store, leveraging your retail experience to boost sales and enhance the customer experience. Your role isn't just about coffee; it's about fostering human connections and inspiring your team to be their best selves. You'll lead a diverse team, cultivate talent, and create a warm, inviting atmosphere that makes your store a hub for the community. You’re someone who thrives on organization, problem-solving, and possesses strong leadership skills to ensure your team feels valued and engaged. Our Store Managers have past experience in retail management or have spent time in the US Military, bringing a unique perspective to our stores. We’re looking for someone with an entrepreneurial spirit who is eager to make a positive impact in Brookline while enjoying numerous benefits, such as healthcare options, 401(k) plans, and educational opportunities through our College Achievement Plan. Come be a part of our mission to connect with something bigger, inspire others, and make a real difference!

Frequently Asked Questions (FAQs) for store manager - Brookline, MA Role at Starbucks
What are the key responsibilities of a Store Manager at Starbucks in Brookline, MA?

The Store Manager at Starbucks in Brookline, MA, is responsible for leading store operations, driving sales, building and nurturing a passionate team, and enhancing community connections. They ensure a great customer experience, achieve financial goals, and foster an environment where partners feel valued and inspired.

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What qualifications are required to become a Store Manager at Starbucks in Brookline, MA?

To be considered for the Store Manager position at Starbucks in Brookline, MA, candidates should have at least three years of retail or customer service management experience or four or more years of US Military service. Strong leadership, organized problem-solving skills, and the ability to develop a cohesive team are essential qualifications.

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How can I grow my career as a Store Manager with Starbucks in Brookline, MA?

At Starbucks in Brookline, MA, Store Managers have ample opportunities for career growth. With access to educational programs, mentorship, and a clear path for advancement, individuals can develop their leadership skills and explore various roles within the company, while positively impacting their communities.

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What benefits do Store Managers at Starbucks in Brookline, MA enjoy?

Store Managers at Starbucks in Brookline, MA, enjoy a robust benefits package including medical, dental, and vision insurance, 401(k) with employer match, tuition coverage for a bachelor’s degree, paid parental leave, vacation time, and numerous resources for financial well-being and personal development.

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What is the work schedule like for a Store Manager at Starbucks in Brookline, MA?

The work schedule for a Store Manager at Starbucks in Brookline, MA, typically involves full-time hours, including early mornings, evenings, weekends, and holidays. Flexibility is key, as the role demands more than 40 hours of work per week to ensure store success and team engagement.

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Common Interview Questions for store manager - Brookline, MA
How do you motivate your team as a Store Manager at Starbucks?

To motivate my team as a Store Manager, I focus on building strong relationships, recognizing individual contributions, and providing continuous development opportunities. By creating a supportive environment, I can inspire them to achieve their personal best and foster a sense of belonging in the workplace.

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Can you describe a time you successfully handled a challenging situation in a retail environment?

In my previous retail role, I faced a situation where a product shipment was delayed during a busy holiday season. I communicated transparently with the team and customers, offered alternatives, and enhanced the in-store experience through personalized service. It turned out to strengthen our customer relationships and showcased our commitment to service.

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What strategies do you implement to increase sales in your store?

I employ various strategies to boost sales, including improving product displays, creating promotions that resonate with our customer base, and training my team to enhance their product knowledge. I also leverage customer feedback to continuously optimize our offerings, ensuring we meet and exceed expectations.

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How do you ensure a positive customer experience at Starbucks?

To ensure a positive customer experience at Starbucks, I prioritize team training in customer service excellence, establish a culture of feedback, and encourage teammates to connect authentically with our customers. Consistency and empathy are key in providing memorable experiences that keep customers returning.

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What leadership qualities do you consider essential for a Store Manager?

Essential leadership qualities for a Store Manager include excellent communication skills, the ability to inspire and motivate a diverse team, a problem-solving mindset, and strong organizational skills. It's also vital to lead with empathy and integrity while remaining adaptable to challenges.

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How do you handle employee conflicts in your store?

When handling employee conflicts, I first listen to all parties involved to understand each perspective. I then facilitate a constructive conversation where we can address concerns and find a resolution collaboratively. My goal is to foster a harmonious workplace where everyone feels heard and valued.

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What customer service strategies do you find most effective?

Effective customer service strategies include active listening, personalizing interactions with customers, and creating a welcoming environment. Encouraging feedback and being proactive in problem resolution also play a key role in maintaining high service standards.

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In what ways do you engage with your local community as a Store Manager?

As a Store Manager, engaging with my local community involves hosting events, partnering with local organizations, and actively participating in community initiatives. Building these relationships helps strengthen our brand presence while showing our commitment to making a positive impact.

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What traits do you look for when hiring for your team?

When hiring for my team, I look for individuals with a passion for customer service, a collaborative mindset, strong communication skills, and a proactive work ethic. It's important that new hires share our values and culture so they can contribute positively to the team dynamic.

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How do you adapt to seasonal changes in retail demands?

To adapt to seasonal changes in retail demands, I analyze customer purchasing patterns, plan staff schedules accordingly, and strategize on promotions or product offerings that resonate during peak seasons. Flexibility and preparation are key in ensuring smooth operations.

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With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.

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DATE POSTED
April 6, 2025

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