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HVAC Service Technician

Description

HVAC Service Technician

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

 

Are you ready to be Part of Something BIGGER!


Swift Services HC&E-Florence, a Southern Home Services Company, is looking for a dynamic-HVAC Service Technician to join a thriving business that believes in work life balance and cares about YOU!


About this role:

An HVAC Service Technician is responsible for the service, maintenance, and repair of heating, ventilation, and air conditioning systems in residential and commercial settings. This role involves diagnosing system issues, performing routine and emergency repairs, and ensuring systems operate efficiently and safely. Technicians interact with customers to explain problems and solutions, adhere to safety regulations, and maintain a clean and organized work environment. They may also be involved in system inspections, adjustments, and upgrades, while keeping detailed records of service performed. Strong technical skills, customer service, and adherence to industry standards are crucial for success in this role.


In this role, you will be responsible for:

  • Clean, adjust, and repair HVAC systems, including air handling units, ductwork, vents, and condensation drainage.
  • Diagnose and perform service work on HVAC systems in residential settings to ensure optimal performance.
  • Provide expert HVAC solutions to customers, addressing their needs and offering professional recommendations.
  • Additional duties as assigned.  

Required Qualifications:

  • 3-5+ years of HVAC experience, preferably with a focus on residential markets 
  • EPA Certification is required.
  • Valid Driver’s License with a minimum of three years of driving experience is required
  • Possesses strong troubleshooting and critical thinking skills for resolving complex HVAC issues.
  • Demonstrates a positive attitude and a strong commitment to high-quality workmanship.
  • Prioritizes exceptional customer service and effectively addresses diverse client needs.
  • Skilled in interacting professionally with individuals at all organizational levels.
  • Flexible and innovative team player, thriving in dynamic environments and adapting to new challenges.

The physical requirements of this job include:

  • Lifting 50 pounds regularly and up to 100 pounds occasionally
  • Climbing ladders, accessing attics, navigating tight spaces, driving, entering crawlspaces, pushing, carrying, pulling, using hand tools, and performing fine detail work.
  • Ability to drive.
  • Working in various environments, including indoor and outdoor settings, attics, crawlspaces.
  • Ability to stand, walk and sit; talk or hear, both in person and by telephone.
  • Use hands to handle or feel objects or controls; reach with hands and arms. 
  • Regularly stoop, kneel, bend, and crouch.
  • The work requires regular exposure to extreme temperatures both indoors and outdoors, such as heat or cold, and adverse weather conditions such as wind, rain, ice or snow.

 

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.


Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

  • Reliable, Year-Round Work
  • Generous pay incentives for your quality work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Company Matched 401k
  • Company provided vehicle
  • Employee discounts
  • *Advertised pay range is base pay plus average SPIFFS/Commissions earned at location

 

This is a Non-Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

 

 

 

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About HVAC Service Technician, Swift Services Heating, Cooling & Electrical

Looking for an opportunity to make a significant impact? Look no further than becoming an HVAC Service Technician with Southern Home Services! Based in Florence, South Carolina, this role is not just another job; it's a chance to join a dynamic team dedicated to providing exceptional service in heating, ventilation, and air conditioning. As an HVAC Service Technician with Swift Services HC&E, a proud member of Southern Home Services, you'll be responsible for servicing, maintaining, and repairing HVAC systems in both residential and commercial settings while enjoying a great work-life balance. You'll handle everything from routine checks to emergency repairs, ensuring our customers' systems are running efficiently and safely. We believe in building strong relationships with our clients, so you'll have the opportunity to explain your findings and propose suitable solutions. To thrive in this role, you'll need solid technical skills along with a knack for customer service. With a focus on making each interaction positive, you'll ensure that both systems and clients' needs are well taken care of. If you have 3-5+ years of experience, an EPA Certification, and a passion for high-quality workmanship, we want to hear from you. Join us as we grow and build a bright future together. In addition to competitive pay and benefits, we support your growth through professional training and opportunities for advancement. Be part of something BIGGER with Southern Home Services!

Frequently Asked Questions (FAQs) for HVAC Service Technician Role at Swift Services Heating, Cooling & Electrical
What are the main responsibilities of an HVAC Service Technician at Southern Home Services?

The HVAC Service Technician at Southern Home Services is primarily responsible for the maintenance, repair, and servicing of heating, ventilation, and air conditioning systems in residential and commercial spaces. Duties include diagnosing system issues, performing routine and emergency repairs, and providing expert recommendations to clients regarding HVAC solutions. Additionally, you'll be responsible for keeping detailed records of the services performed and ensuring your work complies with industry standards and safety regulations.

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What qualifications do I need to become an HVAC Service Technician with Southern Home Services?

To qualify for the role of HVAC Service Technician at Southern Home Services, candidates must have 3-5+ years of HVAC experience, specifically in residential markets, and hold an EPA Certification. Additionally, you'll need a valid driver's license and strong troubleshooting skills. A positive attitude and commitment to exceptional customer service are essential, as well as the ability to work flexibly in a variety of environments.

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What kind of work environment can an HVAC Service Technician expect at Southern Home Services?

As an HVAC Service Technician with Southern Home Services, you'll work in a dynamic environment, providing services in various locations, including clients' homes and businesses. Be prepared to handle a range of physical tasks like climbing ladders, navigating tight spaces, and possibly working in extreme temperatures. Our team believes in maintaining a clean and organized work environment while prioritizing safety for both employees and customers.

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What benefits does Southern Home Services offer to HVAC Service Technicians?

Southern Home Services offers a comprehensive benefits package for HVAC Service Technicians, including reliable year-round work, competitive pay with generous incentives, weekly paychecks, paid time off, and comprehensive medical, dental, and vision benefits. You'll also enjoy a company-matched 401k, employee discounts, and professional development opportunities for continuous growth in your career.

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Is there growth potential for HVAC Service Technicians at Southern Home Services?

Absolutely! Southern Home Services is committed to advancing your career as an HVAC Service Technician. We provide ongoing training, professional development, and clear growth plans that allow technicians to evolve their skills and take on greater responsibilities within the company.

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Common Interview Questions for HVAC Service Technician
How do you diagnose HVAC system issues?

When answering this question, emphasize your methodical approach. Explain how you assess the problem by checking components, utilizing diagnostic tools, and interacting with the customer to understand the symptoms. Highlight your troubleshooting skills and any specific experiences you have had diagnosing complex issues.

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Can you describe a time when you provided excellent customer service?

Your answer should showcase a scenario where you went above and beyond for a customer. Detail the situation, how you addressed their concerns effectively, and the positive outcome. Emphasize the importance of communication and empathy in providing exceptional customer service in your role as an HVAC Service Technician.

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What safety protocols do you follow while working?

Respond by outlining specific safety measures you've been trained on or personally adhere to, such as using personal protective equipment (PPE), ensuring equipment is properly maintained, and following OSHA guidelines. Show your commitment to safety and how you share these practices with your team and customers.

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How do you prioritize multiple service calls in a day?

Discuss your strategy for managing time effectively and prioritizing urgent calls. You might mention techniques such as assessing the nature of each call, understanding customer needs, and effective communication with the dispatcher. This illustrates your organizational skills and ability to work efficiently under pressure.

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What do you do when you encounter an unfamiliar HVAC system?

Express your willingness to learn and adapt by explaining how you would gather information about the system, research its specifications, and ask for assistance from more experienced colleagues if necessary. Encourage demonstrating problem-solving skills and resourcefulness.

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How do you keep up with changes in HVAC technology?

Emphasize your commitment to continuous learning. You can discuss attending workshops, reading industry publications, or participating in online forums. Make sure to mention how staying up-to-date not only enhances your skills but ultimately benefits your customers.

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What would you do if a customer is unsatisfied with your service?

Explain that your first step would be to listen carefully to the customer's concerns, showing empathy and understanding. Demonstrate how you would work towards finding a solution that meets their needs while upholding company standards, reflecting your commitment to customer satisfaction.

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What experience do you have with system maintenance and troubleshooting?

Detail your specific background and experiences related to HVAC system maintenance and troubleshooting. Cite examples of challenges you’ve faced and how your knowledge helped you successfully resolve issues, reinforcing your technical proficiency in the role.

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Why do you want to work for Southern Home Services as an HVAC Service Technician?

This is your chance to showcase your knowledge of Southern Home Services. Mention your admiration for the company culture, commitment to customer care, and growth opportunities. Connect your personal values and career goals with the mission of the company for a strong response.

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How do you handle working in extreme conditions?

You should affirm your ability to handle physical work by discussing previous experiences working under various conditions. Talk about how you maintain focus, follow safety guidelines, and remain committed to delivering high-quality service regardless of the environment's challenges.

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Swift Services has been making The Grand Strand comfortable in their homes since 1959. We pride ourselves in bringing white glove services at a reasonable price to our customers. Our commitment to customer service shows as we have been voted Best ...

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DATE POSTED
March 31, 2025

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