Technical Customer Support

As a Technical Customer Support specialist at Syntegon, your key responsibilities include planning and leading customer machine projects, developing project schedules, acting as the main point of contact for stakeholders, preparing financial quotes, and managing installations. You’ll also resolve any issues during the project lifecycle, ensuring a seamless process from quote to final delivery.

To qualify for the Technical Customer Support role at Syntegon, you should have an Associate Degree in Engineering, Manufacturing, Technology, or Project Management. Additionally, a combination of education and experience may be considered. A minimum of 5 years in sales, project management, or engineering for custom design machinery is also required to excel in this position.

Yes, the Technical Customer Support position at Syntegon involves approximately 10% travel, which includes visits to customer sites during complex installations and participating in project meetings. This travel allows you to engage directly with clients and project teams, making it an exciting part of the job.

In the Technical Customer Support role at Syntegon, you'll work on projects related to the Food and Pharmaceutical Packaging Industries. This includes overseeing custom machine projects, coordinating with various stakeholders, and ensuring completion of installations that provide safe and effective packaging solutions.

The compensation for the Technical Customer Support position at Syntegon ranges from $70,000 to $120,000 per year. This varies based on factors such as location, role responsibilities, qualifications, and relevant experience, ensuring that compensation is fair and reflects the individual’s contributions.

In your response, focus on specific projects you've managed, detailing your role, the challenges faced, and how you navigated them. Highlight how you coordinated with different teams and maintained clear communication throughout the project lifecycle.

Discuss your approach to balancing stakeholder needs, emphasizing your skills in negotiation and communication. Provide an example of a time when you effectively resolved such conflicts and how you kept the project on track.

Share your techniques for monitoring project timelines and budgets, such as utilizing project management tools and methodologies. Illustrate your explanation with examples of past projects where these strategies were successfully implemented.

Express your methodical approach to troubleshooting, including gathering data, analyzing problems, and consulting team members or experts. Provide a real-world example of a technical issue you resolved and the outcome of your solution.

Talk about your role in facilitating collaboration across departments, highlighting how you fostered teamwork and communication. Highlight the project goals and discuss the success achieved through collaborative efforts.

Talk about the project management software you're familiar with, such as Asana, Trello, or Microsoft Project. Mention how you leverage these tools to enhance team communication, track project progress, and manage task assignments effectively.

Provide a specific example showcasing your initiative in improving processes. Discuss the methods you implemented, the impact on project efficiency, and any metrics or feedback that demonstrate success.

Illustrate your commitment to quality assurance by explaining your processes for checking project deliverables. Discuss how you collaborate with quality teams and incorporate feedback during different project phases to maintain high standards.

Explain how vital communication is in your methodology. Discuss how you maintain transparency with all stakeholders, ensuring that everyone is informed and aligned throughout the project.

Express your enthusiasm for Syntegon's innovative approach in the Food and Pharmaceutical Packaging Industries. Highlight your alignment with their values on sustainability and technology, and how your career goals and skills are a perfect match for contributing to their mission.