Closing Team Leader - job 1 of 2

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.   

ALL ABOUT CLOSING  

The Closing team continues the momentum from the team’s day of hard work to finish strong; they take care of the guest until the doors close each night. They prioritize through the eyes of the guest, have a deep understanding of each leader’s vision for their business, and have fun with the team while nailing closing routines. 

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of Closing Team Leader can provide you with skills and experience of: 

• Guest service fundamentals and experience building and fostering a guest first culture across the store 

• Driving storewide sales volume and profitability results  

• Developing effective business partnerships across store to achieve common goals 

• Workload efficiency across the store including leading closing routines and coaching team members in all areas  

As a Closing Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: 

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.    

• Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard. 

• Understand your role in sales growth and how each area contributes to and impacts total store profitability. 

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. 

• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience. 

• Assist leaders through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and meetings as connection points. 

• Support your leader with store operations by seeing the store through the lens of the guest, establish consistent routines and help ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day. 

• Use business planning tools to share priorities and business updates with store leadership. 

• Take action to achieve performance goals. 

• Evaluate candidates for open positions and develop a guest-centric team. 

• Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions.  

• Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback.  

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. 

• As a key carrier, follow all safe and secure training and processes. 

• Address all store emergency and compliance needs.  

• Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way. 

• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. 

• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks. 

• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. 

• Lead by thanking guests and let them know we’re happy they chose to shop at Target.  

• Model the execution of physical security processes in order to enhance the instore security culture. 

• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. 

• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. 

• All other duties based on business needs 

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). 

The good news is that we have some amazing training that will help teach you everything you need to know to be a Closing Team Leader. But there are a few skills you should have from the get-go: 

• Previous retail experience preferred, but not required 

• High school diploma or equivalent 

• Must be at least 18 years of age or older 

• Lead and hold others accountable 

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. 

• Work independently and as part of a team 

• Manage workload and prioritize tasks independently 

• Welcoming and helpful attitude toward all guests and other team members 

• Effective communication skills  

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

• Access all areas of the building to respond to guest or team member issues 

• Interpret instructions, reports and information 

• Accurately handle cash register operations as needed  

• Climb up and down ladders 

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others  

• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary 

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).