IT Support Analyst - job 1 of 3

As an IT Support Analyst at TEKsystems, you will be responsible for installing, maintaining, and providing technical support for users. Your duties include performing hardware, software, and application support, as well as preventative maintenance. You will also handle incident management, working directly with customers to troubleshoot and resolve issues effectively.

To qualify for the IT Support Analyst position at TEKsystems, you should have at least 6 months of desktop support experience and technical troubleshooting skills. Proficiency in Office 365, especially troubleshooting Outlook integration, is crucial, as is familiarity with Dell devices. A customer service mindset and strong communication skills, both written and verbal, are essential for success in this role.

The IT Support Analyst role at TEKsystems is fully onsite in Austin, Texas. You will work on-site five days a week, with the potential for an additional remote day based on performance. This setup enables deep collaboration with your team and direct interaction with users.

The pay range for the IT Support Analyst position at TEKsystems is between $21.00 and $25.00 per hour. Additionally, eligibility for various benefits may depend on your job classification and length of employment, with offerings such as medical, dental, vision, and retirement plans available.

As an IT Support Analyst at TEKsystems, you can expect a collaborative and positive work environment. Our culture promotes teamwork and open communication, allowing you to contribute effectively to the team dynamics and work towards shared success.

Highlight your organizational skills and explain how you assess the urgency of requests. Discuss techniques you use to manage your time effectively, such as using ticketing systems or prioritizing requests based on user impact.

Share specific examples of issues you've resolved in Office 365, such as email configuration, connectivity issues, or software updates. This will illustrate your technical expertise and ability to provide customer support.

Discuss your systematic approach, including gathering user feedback, performing diagnostic tests, checking device logs, and utilizing vendor resources. Show that you have a logical methodology for troubleshooting.

Talk about your interpersonal skills and stress the importance of empathy and clarity in communication. Provide examples of how you keep users informed and engaged during the troubleshooting process.

Present a clear example of a challenging scenario, outlining the problem, your approach to resolving it, and the outcome. This showcases your problem-solving skills and resilience under pressure.

Mention specific tools you are familiar with, such as remote desktop applications or monitoring software. Explain how these tools enhance your ability to provide effective support remotely.

Discuss your commitment to continuous learning through online courses, webinars, and staying engaged with professional communities. Highlight any certifications or current trends you are following.

Emphasize the importance of collaboration, knowledge sharing, and support among team members. Share examples of how you have worked effectively as part of a team to solve issues for users.

Talk about your approach to de-escalation, listening to the user's concerns, and providing solutions. Demonstrate your ability to remain calm and professional in challenging situations.

Convey your enthusiasm for technology and helping others. You might want to mention TEKsystems' commitment to transformation and how you see yourself contributing to that vision through the role.