Merchandise Sales Rep

As a Merchandise Sales Rep at TEKsystems, your primary responsibilities will include assisting customers in the store, managing inventory, and coordinating with the business office to maintain the location's organization. You'll engage with the community to market merchandise and drive traffic into the building while ensuring that all sales and operational duties are performed professionally and efficiently.

To thrive as a Merchandise Sales Rep with TEKsystems, you'll need at least 3 years of experience in retail sales or store management and ideally 2 years in inside or outside sales. Strong organizational skills, basic computer proficiency, and excellent communication abilities are crucial, as you'll be managing various tasks and interacting with customers frequently.

The work schedule for a Merchandise Sales Rep at TEKsystems is Monday through Friday, from 8 am to 5 pm. This role offers the advantage of no weekend shifts, allowing you more personal time to balance your work and lifestyle.

Yes! As a Merchandise Sales Rep at TEKsystems, you’ll have the opportunity to earn a monthly bonus based on your performance, providing an excellent incentive alongside your regular hourly pay of $17.00 - $18.00.

As a Merchandise Sales Rep with TEKsystems, you may be eligible for a range of benefits including medical, dental, and vision coverage, 401(k) retirement plans, life insurance, and various leave options such as PTO and vacation days depending on your job classification and length of service.

Handling customer complaints effectively is crucial as a Merchandise Sales Rep. Begin by listening attentively to the customer, showing empathy and understanding. Then, ask clarifying questions to identify the root of the issue. Offer solutions or alternatives and ensure the customer feels valued by following up on their experience. Highlight any situations where you turned a negative experience into a positive one.

When discussing your experience managing inventory, be specific about the systems you've used and how you tracked stock levels. Share examples of how you've conducted inventory audits, updated pricing, and ensured the accuracy of stock information. This not only demonstrates your familiarity with the task but also highlights your organizational skills.

Marketing merchandise to the community requires creativity and engagement. Discuss strategies such as hosting local events, partnering with organizations, creating eye-catching flyers, or utilizing social media promotions. The key is to mention your ability to connect with the local audience and your ideas to drive foot traffic to the store.

Prioritizing tasks in a busy retail environment is essential. Share techniques such as creating to-do lists, setting deadlines, and checking in with team members and management. Discuss how you adapt to changing priorities and stay focused on delivering excellent customer service while managing your workload.

When answering this question, identify key qualities such as strong communication skills, empathy, resilience, and attention to detail. Expand on how these qualities impact customer interactions and overall store performance. Sharing personal examples of how you exemplify these traits can strengthen your answer.

Sharing a specific story where you exceeded sales goals is a great opportunity to showcase your sales skills. Describe your approach, the strategies you used, and what the outcome was. Making sure to include any techniques or methods that stood out during your experience can provide an engaging insight into your capabilities.

Discuss your strategies for staying motivated during slow sales periods, such as setting personal challenges, participating in training, or finding inspiration from team members. You can emphasize the importance of maintaining a positive attitude and focusing on customer relationship building even when sales are slow.

If you have experience with a Retail POS system, mention which systems you’ve used, what tasks you performed with them, and how you leveraged technology to streamline sales and inventory management. If not, express your willingness and eagerness to learn new software.

Teamwork in retail is crucial for success. Share your approach to collaboration, including communication, respect, and motivation among team members. Offer examples of how you contributed to a supportive team environment and how you’ve addressed any challenges that arose.

Explain the organizational strategies you employ, such as maintaining checklists, using digital tools or apps, and effective filing systems for paperwork. Highlight how these methods help you manage your responsibilities and enhance the overall operations of the store.