IT Technician

As an IT Technician at Tesis, you'll have a variety of responsibilities including supporting IT operations, troubleshooting middle to end-user issues, and providing data center support. You'll be engaged in tasks like data center rack assembly and cabling operations, requiring hands-on skills with communication protocols such as TCP/IP and Ethernet/IP. Additionally, your day-to-day tasks will include using diagnostic tools to resolve network and server issues.

To join Tesis as an IT Technician, you will need a degree in Systems Engineering or a related field. Although certifications in CISCO are a plus, 1-2 years of professional experience in data center support or as a cabling technician is highly desirable. Basic knowledge of communication protocols and some experience with network issues are essential to succeed in this role.

Tesis is dedicated to the professional growth of its employees, including IT Technicians. We offer professional development assistance, enabling you to learn new skills and advance in your career. Whether it’s through training programs, certifications, or mentorship, we want to ensure that our team members are equipped with the latest knowledge in the tech industry to provide top-quality service to our clients.

The work schedule for an IT Technician at Tesis is a full-time position, operating Monday to Friday from 8 a.m. to 5 p.m. This provides a consistent work-life balance while allowing you to focus on providing excellent support for our IT operations and clients.

At Tesis, you can expect a supportive, collaborative, and innovative work environment. We encourage teamwork and value proactive problem solvers who are eager to tackle challenges. With a diverse team that communicates openly, Tesis provides a setting where IT Technicians can thrive and make a tangible impact on our projects and clients.

When answering this question, detail your previous experiences working in data centers, mentioning specific tasks such as rack assembly, troubleshooting, or using diagnostic tools. Highlight any relevant projects where you made significant contributions to the data center operations.

Use the STAR (Situation, Task, Action, Result) method to structure your answer. Choose a specific experience where you encountered a technical problem, describe your approach to resolving it, and emphasize the successful outcome of your efforts. This demonstrates your problem-solving skills effectively.

Explain your understanding of these protocols, detailing their significance in networking. You can mention how you have applied this knowledge in previous roles, perhaps in troubleshooting or network configuration tasks.

Highlight your organizational skills by explaining your methods for prioritization, such as creating a to-do list, setting deadlines, or assessing urgency. Discuss an example where your prioritization led to successful project completion.

List any diagnostic tools you have used in your previous positions, explaining how they assisted you in troubleshooting network or server issues. Be specific about your familiarity with metrics, functionalities, and outcomes achieved through these tools.

Demonstrate your communication skills by explaining how you would simplify complex technical issues. Provide an example of a past experience where you successfully communicated with non-technical colleagues approachably and clearly.

Discuss your understanding of network security measures, like firewalls, secure passwords, and regular updates. Provide examples of steps you've previously implemented or recommended to enhance security in a network environment.

Detail your specific experiences with cabling, mentioning both fiber optics and CAT6 installations. Emphasize any certifications or training you have received related to cabling, as well as successful projects completed in this area.

Discuss your role in providing support, specifically mentioning the types of users you've assisted and the issues you've resolved. Frame your answer to highlight your expertise in middle and end-user support without delving into help desk scenarios.

Tailor your response to express enthusiasm for Tesis’s mission and values. Highlight how your skills and career aspirations align with the company's goals, demonstrating your understanding of their industry and how you can contribute.