Doorways Caseworker

Why this role matters  

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty. 

This position will support community members to meet their goals through community partnerships, collaboration and using case management as a tool.
 

About the role  

We are seeking a values-driven Doorways Caseworker who has a passion for using their skills to support vulnerable members of our community

Reporting to the Doorways regional Manager, this is a Permanent, Part-time role, located in ‘The Well’ St Kilda Victoria.

You will successfully  

• Collaborate with Corps Officers, Volunteers, and Mission Leaders to deliver integrated Doorways services locally.

• Build and maintain relationships within TSA and with community stakeholders to identify resources and needs.

• Assess community members’ needs, strengths, and interrelated issues.

• Develop high-quality case plans with achievable goals using a strength-based approach.

• Apply prevention and early intervention strategies to support those facing disadvantage and financial hardship.

• Address long-term disadvantage and generational poverty through targeted support.

• Help community members build capacity and develop independent living skills for self-determination.

• Complete assessments and referrals for financial support (e.g., NILS, Energy Assistance) following state guidelines.

• Guide community members, Corps Officers, and volunteers on accessing Doorways Emergency Financial Relief.

• Develop and maintain referral pathways for additional support services.

• Advocate for community members to access services and connect with appropriate communities.

• Adhere to TSA policies, Doorways Model of Care, and Practice Guides.

• Maintain accurate client records and data in SAMIS as per TSA standards and procedures.

• Contribute to continuous improvement initiatives.

You will have 

• Degree level qualification in Social Work, Psychology, or other Community/Human Services discipline is highly desirable, or a Diploma and a minimum of 2 years relevant experience in the community services sector would be considered.
• A national Criminal History check is required
• A current and valid Working with Children’s Check

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit; 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities; 

• Flexible (add hybrid WFH if applicable) working arrangements, access to Fitness Passport and consumer discounts; 

• Values-Driven: Alignment with the values of integrity, respect, compassion, collaboration, and diversity. 

• Flexibility: The ability to adapt to changing priorities and work effectively in a dynamic environment. 

• Access to EAP and health & wellness initiatives 

• Ongoing training and development opportunities that enhance on the job skills and proficiency; 

Conditions 

Compensation is in accordance with SCHADS LEVEL 4.1 

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration