Commercial Account Manager, Tax & Trade

As a Commercial Account Manager at Thomson Reuters, your key responsibilities involve driving sales growth through strategic account management, nurturing strong customer relationships, and collaborating with various internal teams to develop effective sales strategies. You'll be tasked with acquiring new customers and maximizing revenue streams from existing accounts, all while ensuring high levels of customer satisfaction.

To qualify for the Commercial Account Manager position at Thomson Reuters, candidates should have a Bachelor's degree in Business, Marketing, or a related field, along with 5+ years of experience in account management or sales in the software/technology industry. A proven track record of meeting sales targets, strong communication skills, and experience with CRM systems are also essential.

Thomson Reuters is committed to the professional development of its employees. As a Commercial Account Manager, you will benefit from a culture that fosters continuous learning, access to career development programs, and resources that empower your growth. We also offer a flexible work environment that supports a work-life balance while enabling you to thrive in your role.

Success for a Commercial Account Manager at Thomson Reuters is measured through several key performance indicators such as sales performance (quota achievement and revenue growth), customer satisfaction scores, and retention rates. Your ability to build strong professional relationships and deliver tailored solutions that meet client needs will be pivotal in driving both your success and that of the company.

Thomson Reuters stands out for its commitment to an inclusive, innovative culture, offering industry-leading benefits and support for work-life balance. With flexible work arrangements and a focus on social impact, employees are empowered to make a positive difference in their communities while advancing their careers in a collaborative environment. This makes the position of Commercial Account Manager appealing to top talent.

When prioritizing accounts and tasks, it's essential to assess the potential value and urgency of each client relationship. One effective method is to categorize your accounts based on revenue potential, engagement levels, and service needs, allowing you to focus your efforts on high-impact areas that drive significant business growth.

In previous roles, I've implemented a consultative selling approach that emphasizes understanding the client's unique challenges. By conducting thorough needs assessments and tailoring our solutions accordingly, I was able to enhance customer engagement and achieve higher close rates, all while fostering trust and long-term relationships with clients.

Handling difficult clients requires patience, empathy, and clear communication. I focus on actively listening to their concerns and offering solutions that address their specific issues. When faced with challenges, I maintain transparency and ensure that clients are kept informed every step of the way, reinforcing their trust in our services.

Collaboration is crucial in my sales approach. I regularly engage with cross-functional teams, such as solution consultants and marketing, to align our strategies and share insights. This teamwork ensures that we present a cohesive message to clients and enables us to craft tailored solutions that effectively meet their needs.

I measure success through several key metrics, including sales performance against targets, customer satisfaction scores, and retention rates. By analyzing these metrics, I can identify areas for improvement and adjust my strategies accordingly to ensure that I consistently meet or exceed expectations.

Effective customer engagement entails a combination of personalized communication, regular check-ins, and providing valuable insights. I tailor my presentations to address specific client challenges, ensure open lines of communication, and schedule regular business reviews to align our solutions with their evolving goals.

My method for onboarding new clients begins with a thorough introduction to our solutions, followed by personalized training sessions to ensure they are fully equipped to utilize our products. I also collaborate closely with the customer success team to ensure a smooth transition and address any immediate questions or concerns.

I dedicate time each week to reading industry publications, attending webinars, and participating in professional networks. Staying informed helps me understand shifts in the market and equips me with the knowledge to offer relevant solutions to clients and refine our sales strategies.

When approaching upselling or cross-selling, I first assess the client's current usage and business goals. By understanding their needs, I can propose additional products or services that would provide real value, ensuring they see these offerings as solutions rather than just sales pitches.

Working as a Commercial Account Manager at Thomson Reuters excites me because of the opportunity to play a crucial role in helping knowledge professionals thrive. The company’s commitment to innovation and diversity aligns with my values, and I am eager to contribute to meaningful solutions that positively impact the industry.