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Privacy Program Manager

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Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We’re seeking an experienced Privacy Program Manager to join Toast’s Legal & Compliance team who will play a pivotal role in shaping and maintaining a world-class privacy program. As part of the dynamic and collaborative Privacy team, you will lead efforts to operationalize privacy requirements across our global operations. This is an opportunity to work on challenging and meaningful projects that make a difference in how we safeguard data and uphold privacy principles within the products and services we offer (both B2B and B2C).

Note: this is a hybrid position based in San Francisco, CA.

About this roll* (Responsibilities)

Global Privacy Program Management: Develop and maintain Toast's global privacy program, ensuring compliance with laws and best practices across the US, Canada, Europe, and the UK.
Operational Compliance & Risk Mitigation: Translate privacy requirements into actionable processes, manage privacy risk registers, and conduct Data Protection Impact Assessments (DPIAs) in collaboration with cross-functional teams.
Individual Rights & Incident Response: Manage individual rights requests, enhance response processes, and support investigations and remediation of privacy incidents and data breaches.
Vendor & Contract Compliance: Partner with Commercial Legal and Procurement to ensure vendor contracts meet privacy obligations and standards, and help mature review processes.
Training & Awareness & Data Governance: Develop and deliver privacy training programs, and collaborate on data governance frameworks for data classification and lifecycle management.
Metrics & Reporting: Establish and track key performance indicators (KPIs) to measure program effectiveness and provide regular reports to leadership.

Do you have the right ingredients*? (Requirements)

Bachelor's degree or equivalent. Privacy certifications (CIPP/E, CIPP/US, CIPM, etc.) are preferred but not mandatory.
5+ years of relevant privacy experience, with a strong understanding of global privacy regulations (GDPR, CCPA, PIPEDA, etc.). SaaS or tech industry experience preferred.
Comprehensive knowledge of global privacy laws and the ability to apply them practically in a business setting.
Ability to collaborate with technical teams on data flows, architectures, and system design, with familiarity in privacy-enhancing technologies.
Strong project management skills, with the capacity to align privacy initiatives with business goals and manage multiple priorities.
Excellent communication and interpersonal skills, with the ability to simplify complex concepts, and strong analytical and problem-solving skills with attention to detail.

Our spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Flexible paid time off
Sabbatical opportunity after five years
Professional development reimbursement program
Commitment to employee wellbeing through resources such as a quarterly wellness stipend and mental health benefits
Parental leave
Various peer and company recognition programs
401(k) and matching
Core health and welfare benefits including medical, dental, & vision coverage
Employee stock purchase plan
Subsidized backup childcare

Our first west coast office, opened in 2022, is just a few blocks from the water and the Bay Bridge. Surrounded by restaurants, shopping, and tech companies alike, San Francisco is the place to be!

#LI-HYBRID

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$100,000—$160,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Average salary estimate

$130000 / YEARLY (est.)

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$100000K

$160000K

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What You Should Know About Privacy Program Manager, Toast

At Toast, we're on a mission to revolutionize the restaurant industry with our all-in-one platform, helping businesses thrive and creating memorable experiences for guests and staff alike. We’re excited to announce an opening for a Privacy Program Manager to join our Legal & Compliance team in San Francisco, California. In this role, you’ll be at the forefront of our privacy initiatives, leading efforts to develop and maintain a world-class privacy program across our global operations. Your experience will be invaluable as you operationalize privacy requirements, conduct data protection impact assessments, and ensure compliance with the latest regulations, such as GDPR and CCPA. You’ll have the chance to conduct training, manage individual rights requests, and partner with other teams to bolster our vendor compliance processes. This role not only offers an opportunity to strategize but also to communicate effectively about privacy matters, making complex ideas simple for others. If you're ready to make a significant impact on how we safeguard data and uphold privacy principles in both B2B and B2C contexts, this position could be your perfect fit! Plus, we thrive on collaboration, so you’ll be working with a fantastic team that values your insights and contributions. If you have 5+ years of relevant experience in the privacy domain, particularly in a tech or SaaS setting, we want to hear from you! Join us at Toast, where we believe that when our team thrives, we elevate the entire restaurant community!

Frequently Asked Questions (FAQs) for Privacy Program Manager Role at Toast

What are the primary responsibilities of the Privacy Program Manager at Toast?

The Privacy Program Manager at Toast plays a crucial role in managing global privacy compliance. Responsibilities include developing and overseeing the privacy program, translating privacy requirements into actionable processes, managing privacy risks, and ensuring compliance with various regulations such as GDPR, CCPA, and more. This position also involves enhancing individual rights processes, conducting data breach investigations, and providing vendor compliance oversight.