Job details

Dispatch Supervisor

Get a free resume review

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Competitive pay with union-negotiated wages, union membership through OPEIU (Office and Professional Employees International Union Local No. 2).

CBA Position:

Position Subject to Collective Bargaining Agreement:

Starting pay $24.04 (Union Collective Bargaining Agreement Pay Rate) with potential for annual increases.

Benefits include:

Vacation: 5 days per year with progression to 15 days per year
Comprehensive benefits package including: paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities:

Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
Respond to customer questions and concerns about no shows, cancellations, and missed trips.
Manage vehicle operator emergency situations & escalated calls.
Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
Manage department reports and other communication tools.
Support the Dispatch Manager in training new employees.
Other duties as required.

Qualifications:

High school diploma or GED equivalent
Minimum of 2-3 of experience in dispatch, with a preference for experience in an administrative or supervisory role
Strong administrative, organizational, conflict resolution and communication skills
Must be able to work shifts or flexible work schedules as needed.
Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements:

The essential functions of this position require the ability to:

Work is accomplished indoors in air conditioned or well-ventilated facilities
Sit, type, and look at a computer for extended periods (up to 6–9 hours per day)
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

Approve of CEO

Average salary estimate

$49973 / YEARLY (est.)

min

max

$49973K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Dispatch Supervisor, Transdev

Transdev is on the lookout for a passionate Dispatch Supervisor to join our fantastic team in New Carrollton, MD! If you thrive in a dynamic environment and possess strong leadership skills, this role might be the perfect fit for you. As a Dispatch Supervisor, you'll be at the forefront of ensuring our Dispatch team fills all the routes efficiently while providing Operators with timely instructions. We believe in putting our customers first, and we’re seeking someone just as committed to safety and service. We're proud to offer union-negotiated wages starting at $24.04, with the potential for annual increases, and a robust benefits package that includes vacation time, comprehensive health coverage, life insurance, and retirement benefits. Your responsibilities will span from supporting the Dispatch Manager with administrative tasks, monitoring dispatcher performance, addressing customer inquiries, to managing vehicle operator emergencies and escalated calls. You will also play a vital role in training new team members and ensuring effective communication within the department. With 2-3 years of dispatch experience and strong organizational skills, you'll help maintain a high-quality service while leading your team towards success! If this sounds intriguing and you're ready for a rewarding career, let's talk about how you can contribute to Transdev’s mission of providing safe and reliable mobility solutions!

Frequently Asked Questions (FAQs) for Dispatch Supervisor Role at Transdev

What are the key responsibilities of a Dispatch Supervisor at Transdev?

As a Dispatch Supervisor at Transdev, your key responsibilities include assisting the Dispatch Manager with administrative tasks, monitoring dispatcher performance, responding to customer inquiries, managing emergency situations, providing training to new hires, and ensuring compliance with policies. You'll play a crucial role in maintaining the efficiency and quality of our dispatch operations.