Senior Sales Manager, Carrier New Logo

As a Senior Sales Manager at Truckstop, your main responsibilities will include managing daily operations of your sales team, allocating and monitoring work, providing performance feedback, and ensuring quality service standards. You'll also mentor account executives and handle escalated customer complaints, all while fostering a team-focused environment aimed at achieving sales targets.

To qualify for the Senior Sales Manager position at Truckstop, you need a high school diploma or equivalent, with a preference for a college degree. You should have a minimum of five years in a complex sales role, coupled with one to three years in a sales management capacity. Strong written, verbal, and presentation skills are essential, alongside proficiency in Microsoft Office and the capacity to navigate operational systems effectively.

The team culture at Truckstop is built around collaboration, support, and growth. As a Senior Sales Manager, you will work within a One Team mindset, which emphasizes mutual respect and authenticity. You'll be part of a dynamic environment where positive intent is assumed, and team members wholeheartedly support each other's success.

At Truckstop, ongoing professional development is a priority for Senior Sales Managers. You’ll be encouraged to mentor your team, share insights, and participate in setting operational guidelines. Additionally, you’ll have opportunities for training sessions that enhance your skills and foster a culture of continuous learning within the team.

While salary ranges may vary based on experience and qualifications, Senior Sales Managers at Truckstop can expect competitive compensation aligned with industry standards, including performance-based commission structures that incentivize both individual and team success.

When discussing your sales management experience, provide a comprehensive overview of your roles, emphasizing how you've led teams to reach targets, mentored team members, and dealt with challenges such as underperformance or escalated customer complaints.

To effectively motivate a sales team, demonstrate your strategies such as setting clear expectations, offering incentives, recognizing achievements, and creating an engaging work environment, while ensuring open lines of communication for support.

When addressing customer complaints, explain your approach which includes active listening, empathizing with the customer's situation, and providing prompt resolutions. Mention how you follow up to ensure customer satisfaction.

To assess team performance, discuss your methods for tracking key performance indicators, conducting regular performance reviews, and utilizing feedback mechanisms to continuously improve team effectiveness and achieve sales goals.

Keeping your team aligned with company objectives requires frequent communication of goals and expectations, regular updates on progress, and fostering a culture where team members understand their contributions to larger company initiatives.

Discuss how technology enhances your sales management approach by utilizing CRM systems for tracking customer interactions, automated reporting tools for performance metrics, and communication platforms that streamline team collaboration.

When dealing with underperforming team members, outline how you identify performance issues, engage in constructive conversations to discover underlying problems, and offer coaching to guide them towards improvement.

Share your experience prepping for and delivering effective sales presentations, highlighting your adaptability in customizing presentations to fit different audiences and utilizing compelling storytelling techniques to engage and persuade potential clients.

Explain your approach for prioritizing sales goals by analyzing market research, assessing team capabilities, and setting realistic yet ambitious targets that foster accountability and promote focus throughout the sales cycle.

To build relationships with key clients, discuss your strategies for personalizing interactions, providing value through consistent communication and transparency, and regularly checking in to understand their evolving needs.