Systems Analyst

As a Systems Analyst at Visa, your primary responsibilities will include supporting critical applications, managing containerized applications, performing root cause analysis, and ensuring the stability of our services. You will engage in automation activities using tools like Terraform, Docker, and Kubernetes, while collaborating closely with engineering and delivery teams to provide seamless infrastructure support across all Visa business lines.

To apply for the Systems Analyst position at Visa, a Bachelor's degree or a minimum of 3 years of relevant work experience is required. Preferred qualifications include at least 2 years in Unix system administration or containers, proficiency in scripting languages like Shell or Python, and familiarity with cloud platforms, software engineering concepts, and ITIL practices.

Essential skills for a Systems Analyst at Visa include a strong understanding of production support processes, excellent troubleshooting abilities, and proficiency in automation and scripting. You'll also need to be a team player with good communication skills, capable of working independently and coordinating activities within cross-functional teams.

Visa is committed to the professional development of its Systems Analysts by fostering a culture of continuous learning, providing access to innovative tools and technologies, and offering opportunities to work on diverse projects that challenge your skills. You'll gain exposure to best practices in infrastructure support and automation while collaborating with experienced professionals.

The working environment for a Systems Analyst at Visa is dynamic and collaborative, allowing for a hybrid work setup that combines in-office and remote work. You'll be part of a dedicated team that values creativity and innovation, all while making a meaningful impact in the payments industry.

In your response, highlight specific projects or scenarios where you used Docker or Kubernetes. Detail your roles in deployment, scaling, or troubleshooting, and mention any tools like Helm or Sysdig that you utilized. Show your understanding of how these technologies contribute to performance and stability in production environments.

Discuss a systematic method you employ for troubleshooting, like identifying the problem, gathering data, and testing potential solutions. Share a real-life example where you successfully diagnosed and resolved an issue, emphasizing your analytical skills and attention to detail in following through on root cause analysis.

Mention specific tools you've worked with, such as Chef, Ansible, or Terraform, and explain how you've integrated them into your workflow. Provide examples of tasks you've automated, which will demonstrate your understanding of how automation simplifies operations and improves efficiency.

Explain your prioritization framework, whether it’s based on urgency, impact, or deadlines. Describe how you plan your schedule to balance in-office and remote work while ensuring that key tasks align with team and company objectives. Highlight your ability to adapt to various work environments successfully.

Share specific programming languages you are proficient in, like Shell or Python, and provide examples of scripts you've written to automate tasks or improve processes. Discuss how your scripting skills have enhanced operational efficiency and contributed to successful project outcomes.

Provide an overview of ITIL practices such as Incident, Change, and Problem Management, and illustrate how you've implemented these methodologies in previous positions. Share examples of how a structured approach to ITIL has led to improved service delivery and operational stability in your past roles.

Describe your techniques for facilitating effective communication, such as regular meetings, shared documentation, or collaborative tools. Highlight your ability to translate technical jargon into understandable terms, ensuring alignment between technical and business teams.

Discuss your approach to Change Management, including planning, testing, and executing changes while minimizing disruption. Offer examples of a successful change initiative you led, focusing on how you managed risk and communicated with stakeholders throughout the process.

Outline the situation by describing the incident context, your immediate response, the actions taken to resolve the issue, and the follow-up steps you implemented post-incident. Focus on how you communicated with your team and stakeholders, and the lessons learned from the experience.

Share your passions that drive your work as a Systems Analyst, such as solving complex problems, collaborating with colleagues, or impacting the company positively. Discuss how aligning your personal motivations with the team's goals enhances your contribution and success at Visa.