Commercial Sales Engineer

As a Commercial Sales Engineer at Ting Internet, your main responsibilities include providing pre-sales solutions design, handling technical consultations, and supporting the commercial sales team. You will be engaged in direct client interactions to understand their business needs and design network solutions that include voice and managed Wi-Fi services. Additionally, you will conduct site surveys, install network equipment, and provide ongoing technical support, ensuring seamless operations and exceptional service delivery.

To apply for the Commercial Sales Engineer position at Ting Internet, you should have 0-2 years of experience in sales engineering or network engineering. A strong understanding of voice and managed Wi-Fi solutions, networking technologies, and practical experience with network hardware setups is essential. While not mandatory, industry certifications such as CCNA, JNCIA, or CWNP can bolster your application. Strong communication skills and a willingness to engage with customers are key qualities we look for.

The Commercial Sales Engineer role at Ting Internet is pivotal in ensuring customer satisfaction by aligning technical solutions with client needs. By leveraging technical expertise to design customized network systems and providing hands-on installation and maintenance, you enable businesses to achieve uninterrupted service. Your input during the pre-sales phase, coupled with ongoing post-installation support, directly enhances the customer experience and builds long-lasting partnerships.

At Ting Internet, the work environment for a Commercial Sales Engineer is flexible and supportive. Given our remote-first policy, you can operate from anywhere with an internet connection. The company promotes a people-first philosophy, placing importance on respect and trust among team members. You will collaborate with diverse internal teams and interact directly with clients, fostering a culture of innovation and inclusivity that drives success in the field.

New Commercial Sales Engineers at Ting Internet can expect comprehensive training and support tailored to our voice and managed Wi-Fi services. You'll have access to a wide range of resources, including technical training sessions, mentorship from experienced colleagues, and collaborative opportunities with teams like Product Management and Network Operations. This dedication to professional development ensures you stay informed on industry trends and cutting-edge technologies.

When answering this question, focus on specific projects or tasks where you've successfully implemented network solutions. Highlight your familiarity with voice technologies such as VoIP and any hands-on experiences you've had with hardware like routers or switches. Use examples to demonstrate your ability to solve real client problems, showing how you can apply that knowledge at Ting Internet.

In your response, outline your process for understanding client needs by asking probing questions to identify their unique requirements. Discuss how you gather data through site assessments and how you use that information to create tailored proposals. Emphasize the importance of collaboration with internal teams to ensure your designs align with available products and services at Ting Internet.

Discuss your methodical approach to troubleshooting, which may include initial assessments, isolating variables, and testing each component of the network. Share a relevant example where you successfully diagnosed and resolved a problem, illustrating your technical skills and customer service orientation. This demonstrates your readiness to tackle challenges in the Commercial Sales Engineer role.

To answer effectively, share specific methods you use to keep abreast of industry news, such as attending webinars, participating in forums, or following influential blogs. Mention any relevant certifications or courses you've pursued to enhance your skills further. This showcases your commitment to continuous learning, which is highly valued at Ting Internet.

When addressing this question, recount an experience where you simplified complex technical information for a client or stakeholder. Highlight key communication strategies you employed, such as using analogies, visual aids, or focusing on benefits rather than technical jargon. This illustrates your ability to engage effectively with diverse audiences, a crucial skill for a Commercial Sales Engineer.

Discuss the significance of customer feedback in shaping product enhancements and creating more effective solutions. Emphasize your belief in being proactive about gathering client insights and how you would leverage that feedback to continually improve Ting Internet’s service offerings. This demonstrates your alignment with Ting’s commitment to customer satisfaction.

In your response, emphasize the importance of open communication and collaboration. Describe a previous situation where you resolved a conflict positively by discussing differing viewpoints and finding common ground. This highlights your teamwork skills and commitment to a harmonious work environment—qualities that align with Ting Internet's culture.

You should prepare by researching Ting Internet's values including their commitment to diversity, innovation, and customer service. When discussing, connect these values to your personal philosophy or past experiences that resonate with the people-first approach at Ting. This shows your enthusiasm and alignment with the company's mission.

Discuss your organizational skills and any specific techniques you use, such as to-do lists, project management tools, or prioritization matrices. Illustrate this with an example of managing different projects efficiently while ensuring high-quality outcomes. This showcases your ability to handle the multitasking aspect of the Commercial Sales Engineer role.

In your response, convey your passion for technology and how it empowers businesses, linking this to your interest in Ting Internet’s mission of providing high-quality internet services. Share what excites you about the role and how your skills can contribute to Ting’s ongoing success. Demonstrating genuine interest will make a positive impression.