Technology Service Analyst

As a Technology Service Analyst at Two Circles, your responsibilities will include gathering and analyzing service data to identify trends and opportunities for improvement, generating service reports in PowerBI, maintaining a central knowledge repository, coordinating stakeholder service meetings, and assisting in integration and business change projects. Your role is essential in creating high-quality Technology experiences for colleagues and clients alike.

To qualify for the Technology Service Analyst position at Two Circles, you should have an analytical mindset with the ability to interpret data, demonstrable knowledge of technology environments, and preferably an equivalent higher education qualification. Experience with ITSM Framework (ITIL), Power BI, or JIRA would also be beneficial, although a strong eagerness to learn and improve is equally valued.

Two Circles is committed to the career progression of its employees, including Technology Service Analysts. With potential salary increases every 6 months, a discretionary company bonus, and continuous learning and development opportunities—including certification in various fields—Two Circles fosters an environment for growth and professional development.

Technology Service Analysts at Two Circles utilize a variety of tools and technologies, including Power BI for generating reports, JIRA for project management, and ITSM Frameworks to improve service delivery. These tools are essential in streamlining operations and providing exceptional service experiences to clients and team members.

The team culture at Two Circles is collaborative and supportive, emphasizing customer focus and data-driven decision-making. As a Technology Service Analyst, you'll be part of a larger team of over 1000 dedicated professionals who share a passion for sports and technology and work together towards collective goals. Regular team days and events add to the vibrant company culture.

In an interview for the Technology Service Analyst position, it’s crucial to discuss your hands-on experience with data analysis and reporting tools, especially Power BI. Highlight specific projects where you utilized these tools to generate insights and report findings. Emphasize your analytical mindset and how it facilitated process improvements.

For this question, detail your time management and organizational strategies. Mention specific techniques such as using task management software or prioritizing tasks based on deadlines and urgency. Giving examples from past experiences will illustrate your ability to thrive under pressure while maintaining quality.

Discuss your proactive approach to staying informed about industry trends. This could include following relevant blogs, attending webinars or conferences, and networking with other professionals. Showing your commitment to continuous learning is key to succeeding as a Technology Service Analyst.

For this question, emphasize your conflict resolution skills. Discuss how you would actively listen to all viewpoints and work towards a consensus. Providing a specific example of a past situation can help to demonstrate your ability to handle conflict maturely and constructively.

When answering this question, explain your understanding of ITIL principles and how they apply to service management in a technology context. Discuss specific experiences where you successfully implemented ITIL processes or solutions, showcasing how they improved service delivery and efficiency.

Highlight your attention to detail and organizational skills. Describe your systematic process for documenting procedures, ensuring clarity and accessibility. Mention any specific documentation tools you’ve used and how they enhanced communication within the team.

In your response, use the STAR method to outline the Situation, Task, Action, and Result. Present a specific example of a challenge you faced in a previous role, how you analyzed the situation, and what solution you proposed. Focus on the positive outcome of your actions.

Discuss how customer feedback is critical for providing insights and informing decisions. Explain how you gather and analyze feedback to drive improvements in service delivery and user experience. Providing tangible examples will illustrate your point effectively.

Emphasize your teamwork and communication skills. Discuss your approach to collaboration with diverse teams, focusing on how you ensure alignment in objectives and promote a shared understanding. Specific examples of successful cross-functional projects can strengthen your response.

In your answer, connect your personal values and career aspirations with Two Circles' mission. Highlight your passion for sports, technology, and data-driven solutions. Convey enthusiasm for contributing to a company renowned for its innovative work in the sports marketing industry.