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Donor Relations Senior Advisor

Company Description

Waipapa Taumata Rau | The University of Auckland


The University of Auckland is New Zealand’s leading university and 65th in the QS World University Rankings 2024. Employing over 9,000 staff supporting over 46,000 students, we are one of NZ’s largest and most diverse employers. 


Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

 

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking a Donor Relations Senior Advisor to work with us in Alumni Relations & Development. This is a role that suits a seasoned fundraiser with experience working in the education sector.

Supported by your manager, you will be responsible for the University’s donor relations and stewardship strategies. You will implement a framework for thanking, recognising and celebrating our donors and share the positive impact our donors make for the future of Aotearoa New Zealand.

You will develop and coordinate a comprehensive stewardship programme for donors that enhances and grows the relationship between the philanthropic community and the University.

This position will provide expert strategic advice to senior members of the Alumni Relations and Development team, Development Managers and other University staff involved in looking after philanthropic donors.

In this role you will:

  • Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation internally and with outside organisations or key stakeholders.
  • Create and develop a range of creative, comprehensive and measurable strategies for donor stewardship and care, impact reporting, philanthropic prizes and scholarships, new donors, and our Chancellor’s Circle
  • Create and implement a strategy for evaluating the effectiveness of stewardship efforts, including the retention of donors and return on investment.
  • Analyse and interpret complex relational data and giving patterns in regards to major donor retention. Use this data to inform stewardship strategy.
  • Develop resources to assist Development Managers to steward their donors.
  • Be responsible for cultivating, soliciting and stewarding a portfolio of stewardship donors.
  • Lead in horizon-scanning to ensure the implementation of stewardship best practice at the University of Auckland.

For more detailed information, please refer to the Position Description.  

Mō tō mātou rōpū | About the team

Alumni Relations and Development comprises the Alumni Relations Office and the Development Office. Based in Auckland’s CBD, at University House on Princes Street (once the first Synagogue in Auckland) the team provides events, communications, research, writing, and web management services.

We are small, energised team of three who embrace creativity, and are proud of the positive impact that we make. We all get stuck in when there is a problem to fix, and we work openly and collaboratively to get the reactive stuff done, when we are not planning out better ways of doing things for the future.

We have a truly flexible approach to working with the option to work from home or in the office most days of the week. There are a couple of days a week where you will need to be in the office for meetings but for the most part, we work really well together digitally, so you will be able to flex your hours to meet personal needs as well as work commitments.

He kōrero mōu | About you

  • Appropriate qualification at degree level (e.g.  marketing, communication, management, or sociology) , or demonstrated relevant experience.
  • Minimum 8 years’ experience working as a fundraiser with preferred experience working in a university development office.
  • Demonstrated experience using a complex constituent database, preferred Raiser’s Edge experience.
  • Strong fundraising copywriting skills.
  • Excellent written and oral English as well as accuracy and attention to detail when writing and using systems.
  • Demonstrate a proficiency in building relationships.
  • An innovative approach and the confidence to bring fresh ideas into the University

What we offer | Ngā āhuatanga kei a mātou

We offer you more than just a job. We provide you the opportunity to be part of a dynamic, world-class educational institution whilst being part of a team focused on enhancing the student experience at Waipapa Taumata Rau.

We proudly provide an environment that enables your natural abilities and rewards hard work. We provide benefits and support throughout your career that allow you to develop and grow.

We are committed to providing a supportive working environment through:

  • A 37.5-hour work week
  • Up to 6.75% company superannuation scheme
  • A competitive salary with five weeks of annual leave. With the option to buy and sell additional leave
  • In addition, we offer career development programmes, discounted car parking, on-site childcare options, leisure and recreation facilities, and a number of other discounted products and services.

For more information, please visit Staff Benefits.

Hear more about making Worlds of Difference in your career at the University, our partnership with Māori, our Te Ao Māori principles, our impact, our staff and life in Auckland on our careers website

 

Additional Information

How to apply | Me pēhea te tuku tono

Applications must be submitted online by the closing date of Sunday May 4th, to be considered.

Please include a short Cover Letter and your CV highlighting why you are interested in joining us and how you can meet the requirements of our vacancy.

If you have any questions about this role, please contact Josh Chapman – [email protected]

We do not accept direct email applications.

 

 

 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz

 

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What You Should Know About Donor Relations Senior Advisor, University of Auckland

Looking to make a difference in the world of philanthropy? The University of Auckland is on the hunt for a Donor Relations Senior Advisor to join our vibrant Alumni Relations & Development team! This isn't just any job; it's a chance to impact students' futures and the community at large. In this pivotal role, you’ll be at the heart of our donor relations and stewardship strategies, creating innovative ways to thank and celebrate our generous donors who fuel the future of Aotearoa New Zealand. You’ll collaborate with an energized, small team, bringing your 8-plus years of fundraising experience to craft comprehensive stewardship programs that strengthen and grow the connections between our philanthropic partners and the University. Your duties will include implementing evaluation strategies to assess donor retention and the effectiveness of our donor outreach, all while utilizing detailed relational data to keep our stewardship practices at their best. With a flexible work arrangement allowing you to balance your personal life and professional commitments, you'll thrive in a supportive environment that values innovation and collaborative working. If you have a knack for building relationships, a flair for fundraising copy, and the ability to manage complex databases, we can’t wait for you to bring your skills to the University of Auckland as our newest Donor Relations Senior Advisor!

Frequently Asked Questions (FAQs) for Donor Relations Senior Advisor Role at University of Auckland
What responsibilities does a Donor Relations Senior Advisor have at the University of Auckland?

As a Donor Relations Senior Advisor at the University of Auckland, your main responsibilities include developing and implementing donor stewardship strategies, managing donor relationships, evaluating the effectiveness of donor communications, and analyzing giving patterns to inform best practices. You will also collaborate with colleagues in the Alumni Relations and Development team to enhance philanthropy efforts.

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What qualifications are needed for the Donor Relations Senior Advisor position at the University of Auckland?

To be considered for the Donor Relations Senior Advisor role at the University of Auckland, you should possess a degree-level qualification in fields like marketing or communication, along with at least 8 years of fundraising experience, preferably within an academic setting. Strong copywriting skills, experience with complex databases like Raiser’s Edge, and excellent relationship management capabilities are also essential.

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What is the work environment like for a Donor Relations Senior Advisor at the University of Auckland?

The work environment at the University of Auckland for a Donor Relations Senior Advisor is dynamic and collaborative. You will be part of a small, creative team that values open communication and teamwork. The role supports a flexible working arrangement, allowing you to balance home and office work effectively, with specific days designated for in-person meetings.

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How does the University of Auckland support career development for the Donor Relations Senior Advisor?

The University of Auckland emphasizes career development for its Donor Relations Senior Advisor by offering programs tailored to enhance skills and knowledge. Additionally, employees benefit from a competitive salary, generous leave policies, and other positive work-life balance features, making it an ideal place for professional growth.

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What is the impact of the Donor Relations Senior Advisor on the University of Auckland?

The Donor Relations Senior Advisor plays a crucial role in fostering strong donor relationships, which directly impacts the University of Auckland's ability to fund scholarships, awards, and other resources that enhance students' experiences. Your stewardship efforts and strategic initiatives will help create a robust philanthropic community that benefits the future of New Zealand.

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Common Interview Questions for Donor Relations Senior Advisor
Can you explain your approach to managing donor relationships as a Donor Relations Senior Advisor?

When discussing your approach to managing donor relationships, emphasize your interpersonal skills and your ability to personalize communication. Highlight strategies you’ve employed in the past, such as regular updates, tailored acknowledgments, and celebrating donor contributions, to foster a sense of connection and gratitude.

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What strategies would you implement to enhance donor stewardship at the University of Auckland?

In answering this question, discuss innovative and measurable strategies such as creating donor impact reports, organizing exclusive donor appreciation events, and implementing feedback channels for donors. Emphasize the importance of cultivating relationships through transparent communication and demonstrating the impact of their contributions.

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How do you analyze donor data to inform your stewardship practices?

You should explain how you utilize data analytics tools to identify giving patterns and donor retention rates. Discuss methods like segmenting donor categories based on giving history and engagement levels which inform targeted stewardship strategies, ultimately driving better engagement and retention.

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What experience do you have with fundraising copywriting?

Share specific examples from your past roles where you crafted compelling fundraising materials. Highlight your ability to convey the organization's mission, the importance of donor contributions, and how your writing directly resulted in increased donor engagement or contributions.

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Can you tell us about a successful donor initiative you led in previous roles?

When answering this question, describe a specific initiative, outlining the objectives, the strategies you implemented, and the results achieved. Discuss the challenges faced and how your leadership and innovative solutions contributed to the success of the initiative, reinforcing your capability in donor relations.

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How do you prioritize your tasks when managing multiple donor accounts?

Emphasize your organizational skills and comment on techniques you use, like setting clear priorities based on donor engagement levels and deadlines for stewardship activities. Tools like CRM systems can be mentioned to enhance efficiency and ensure no donor is overlooked.

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What motivates you to work in donor relations?

Discuss your passion for building relationships and your desire to make a tangible impact within the community. Share personal anecdotes or experiences that have instilled in you the importance of philanthropy, and how listening to donor motivations shapes your approach.

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How do you stay updated on fundraising trends and best practices?

Talk about your commitment to professional development through seminars, webinars, and industry publications. Mention any networks or groups you’re part of, as staying connected with fellow professionals can provide valuable insights into emerging trends and best practices.

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Describe how you would handle a difficult conversation with a donor.

Frame your response around the importance of empathy, active listening, and clear communication in difficult conversations. Discuss your problem-solving skills and how you’d aim to understand the donor's perspective to navigate the situation effectively.

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What role does teamwork play in successful donor relations?

Emphasize the collaborative nature of donor relations. Mention how teamwork enhances creativity, drives shared objectives, and combines diverse skills to achieve impactful results. Your particular experience working in teams can add to this narrative.

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Full-time, hybrid
DATE POSTED
April 14, 2025

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