Medical Receptionist - job 1 of 3

As a Medical Receptionist at Achieve Physical Therapy & Performance, your primary responsibilities will include greeting patients warmly, managing phone calls, scheduling appointments for newly referred patients, verifying personal and financial details, collecting co-pays, and ensuring organized communication with therapists and the billing office. Your role is essential for maintaining a welcoming atmosphere while supporting our healthcare team's efforts in helping patients.

To qualify for the Medical Receptionist position at Achieve Physical Therapy & Performance, you should hold a high school diploma or equivalent. Additionally, a minimum of one year of medical front office experience is required, alongside excellent telephone skills. Proficiency in Word and Excel is a must, and we value a positive, energetic team player who excels at customer service, time management, and multitasking.

The Medical Receptionist position at Achieve Physical Therapy & Performance offers flexibility with both part-time and full-time options to accommodate different schedules. We understand that work-life balance is important, and our aim is to provide a family-friendly work environment where hours can be tailored to suit your needs!

As a Medical Receptionist at Achieve Physical Therapy & Performance, you can expect a competitive hourly wage ranging from $15 to $17, along with an excellent benefits package. This includes medical, dental, and vision coverage, a generous paid time-off policy, employee discounts, and access to an Employee Assistance Program (EAP), all aimed at enhancing your well-being and work experience!

Essential skills for the Medical Receptionist role at Achieve Physical Therapy & Performance include strong communication abilities, a keen eye for detail, organizational skills, and the capacity to multitask effectively. A focus on customer service and a collaborative team player attitude are integral to creating a positive experience for both patients and staff.

When answering this question, it's helpful to express your passion for healthcare and dedication to helping others. Highlight your interest in working at Achieve’s supportive environment and mention specific aspects of their holistic approach and team dynamics that resonate with you.

Share specific methods you employ to prioritize tasks, such as creating to-do lists or utilizing digital planning tools. Emphasize how these strategies help you stay efficient in a busy environment, ensuring that patient needs are met promptly.

Stress the importance of clear communication channels, such as regular check-ins or using shared digital tools. Discuss how proactive communication can prevent misunderstandings and streamline patient care.

Be prepared to discuss any specific software you’ve used, such as practice management systems or electronic health records (EHR). If you have experience with Word and Excel, highlight that, along with your ability to quickly learn new applications.

Demonstrate your time management skills by discussing how you break tasks into manageable parts while focusing on one task at a time. You can cite examples of past scenarios that required precision and organization.

Mention qualities such as excellent communication skills, empathy, strong organization, attention to detail, and a positive attitude. Discuss how these traits enhance both patient experience and office workflow.

Think of a scenario that showcases your collaborative skills. Discuss the role you played, how you contributed to achieving a shared goal, and what the outcome was, which highlights your ability to work at Achieve.

Express your passion for being an integral part of a patient's journey, noting any positive impacts you've seen firsthand. This shows your commitment to patient care and aligns with Achieve’s mission.

Discuss techniques you practice to stay calm under pressure, such as taking breaks, practicing breathing techniques, or organizing your tasks efficiently. Sharing specific strategies demonstrates your preparedness for a fast-paced environment.