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Optical Sales Associate #10789

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

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What You Should Know About Optical Sales Associate #10789, U.S .Vision

Are you ready to put your customer service skills to work in an exciting retail environment? As an Optical Sales Associate at US Vision, you'll immerse yourself in a world where quality eyewear meets exceptional service. With more than 100 years of experience, US Vision takes pride in offering outstanding eye care solutions. Your role will involve engaging with customers and patients, understanding their eyewear needs, and making tailored recommendations that enhance their everyday lives. You will work closely with the Optical Sales Manager to drive sales and deliver an outstanding customer experience. Your responsibilities will range from using POS systems effectively to helping customers select eyewear that meets their individual prescriptions. We're looking for someone with optical or retail experience who possesses polished communication skills and an action-oriented mindset. Your ability to work professionally with a diverse clientele is essential, along with a flexible schedule that may include weekends and holidays. At US Vision, we believe in a supportive and inclusive workplace where our team members can thrive. If you're ready to embark on a rewarding journey in the world of optical sales, we invite you to join us and make a difference in the lives of our customers!

Frequently Asked Questions (FAQs) for Optical Sales Associate #10789 Role at U.S .Vision
What are the responsibilities of an Optical Sales Associate at US Vision?

As an Optical Sales Associate at US Vision, you will be responsible for delivering excellence in customer service, engaging with customers to understand their eyewear needs, utilizing the CURE selling model, and effectively collaborating with the Optical Sales Manager to meet store goals. You will also manage sales targets while ensuring the operation runs smoothly through adherence to effective procedures and processes.

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What qualifications are needed to become an Optical Sales Associate at US Vision?

To qualify for the Optical Sales Associate position at US Vision, previous optical or retail experience is preferred. Essential skills include a customer-centered service approach, strong communication skills, the ability to work with diverse groups of people, and familiarity with POS and computer systems. It is important to be self-motivated, reliable, and open to feedback to succeed in this role.

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How does the training process work for an Optical Sales Associate at US Vision?

At US Vision, new Optical Sales Associates are provided comprehensive training to ensure they are well-versed in our products, sales techniques, and customer engagement strategies. This training will empower you with the knowledge needed to assist customers effectively and deliver outstanding service that reflects our commitment to quality.

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Is there room for advancement for an Optical Sales Associate at US Vision?

Absolutely! At US Vision, we are dedicated to fostering the growth of our employees. As an Optical Sales Associate, you have the potential to advance to higher sales positions or management roles, fully supported by our training and development programs, making this a great place for ambitious individuals to build their careers.

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What benefits are offered to Optical Sales Associates at US Vision?

US Vision provides a range of benefits for Optical Sales Associates, including comprehensive health care plans (medical, dental, and vision), retirement plans (401k, IRA), life insurance options, and paid time off. We believe in taking care of our team members so they can focus on performing their best at work.

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Common Interview Questions for Optical Sales Associate #10789
How do you handle challenging customers as an Optical Sales Associate?

It's important to stay calm and empathetic when dealing with challenging customers. I focus on actively listening to their concerns, validating their feelings, and providing solutions that meet their needs. Demonstrating patience and professionalism can often turn a negative experience into a positive resolution.

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Can you explain the CURE selling model?

The CURE selling model stands for Connect, Uncover, Recommend, and Educate. It's a proven approach where you first connect with the customer, uncover their unique needs, recommend suitable eyewear options, and educate them about their choices. This model fosters a consultative approach that enhances the overall customer experience.

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What strategies do you use to drive sales as an Optical Sales Associate?

I employ several strategies to drive sales, which include fostering strong relationships with customers, understanding their needs deeply, and staying informed about the latest eyewear trends and promotions. Inviting customers to explore various options and sharing my enthusiasm about the products helps create a positive shopping experience.

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How do you prioritize tasks in a busy retail environment?

In a bustling retail setting, I prioritize tasks by assessing customer needs first. Providing immediate assistance to customers takes priority, and I keep a checklist of operational tasks to complete during quieter moments. This way, I'm able to stay organized and efficient while ensuring customers receive great service.

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What experience do you have working with POS systems?

I have experience using various Point of Sale systems that involve scanning items, processing transactions, and managing customer data. I’m comfortable navigating software interfaces and handling transactions quickly to support a seamless customer experience.

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How do you stay motivated during slow sales periods?

During slow sales periods, I focus on personal development, including product knowledge enhancement and honing my customer service skills. I also take the opportunity to engage with customers in more meaningful ways, allowing me to establish rapport and understand their future needs.

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Can you describe a time you exceeded a customer's expectations?

I once had a customer who was unsure about the type of eyewear they needed. I took extra time to understand their lifestyle requirements and offered personalized recommendations. They left with a perfect pair of glasses that met all their needs, and later returned to thank me for the exceptional service.

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What do you consider the most important quality of an Optical Sales Associate?

The most important quality is undoubtedly the ability to connect with customers genuinely. Building trust and rapport not only enhances the shopping experience but also fosters long-term customer relationships that benefit both the associate and the store.

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How do you adapt to changes in retail strategies or procedures?

I adapt to changes by keeping an open mind and viewing them as opportunities for growth. Staying informed about new procedures and embracing training positively helps me adjust quickly and continue delivering excellent customer service.

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What steps do you take to learn about new eyewear products?

I make it a priority to engage with training materials, attend product launches, and consult with colleagues who are knowledgeable about new arrivals. Actively researching online and asking questions helps me stay informed and ready to assist customers effectively.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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DATE POSTED
April 10, 2025

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