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Unit Secretary

Description UW Health Rehabilitation Hospital is proud to be recognized by Newsweek as the Rehabilitation Hospital in Wisconsin. UW Health Rehabilitation Hospital is a 50-bed inpatient acute rehabilitation hospital operated jointly by Lifepoint Health in partnership with UW Health and UnityPoint Health - Meriter. A career at UW Health Rehabilitation Hospital is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people in the 'City of Four Lakes' who need continued care to recover completely. You have specialized skills and our patients in the Madison metropolitan area need them! If you are an enthusiastic individual seeking an environment dedicated to superior patient care and an organization with a strong mission to serve our community, we invite you to apply! Our Benefits:

  • N ew competitive pay rates
  • Various shift availabilities
  • Tuition assistance/reimbursement
  • Low nurse-to-patient ratios
  • Low therapist-to-patient ratios
  • Expansive benefit package
  • Professional development and advancement opportunities
  • Targeted approach to career development
  • Strong interdisciplinary teamwork opportunities

WHAT YOU WILL DO IN THIS ROLE:

Supports nursing department operations by assisting with administrative duties such as greeting visitors, scheduling appointments, transferring phone calls, admitting and discharging patients, communicating and coordinating between physicians, nursing staff and other hospital staff. May transcribe physician orders and file paperwork. May assist with patient care as trained.

ESSENTIAL FUNCTIONS:

  • Ensures visitors are acknowledged quickly and helps direct them and answer any questions.
  • Initiates medical record upon admission. Maintains said record during patient stay, and closes the record upon patient discharge within the electronic medical record.
  • Initiates follow-up regarding doctors' orders.
  • Ensures that all patient and special charges are processed.
  • Serves as unit receptionist for incoming and outgoing calls and visitor information.
  • Interacts frequently with unit personnel, physicians, visitors, patients' families and other ancillary hospital personnel for the purpose of giving and receiving information.
  • Has contact with patients. Duties may include answering patient lights, and fulfilling patient request for non-care items, attend appointments with patients, working in the cafe. Requires professional, courteous, and helpful manner in all contacts with customers.
  • Position involves multi-tasking in a high stress environment. Requires constant mental alertness and the ability to calmly and accurately perform duties when subjected to frequent and varied interruptions.
  • Must have the ability to exercise judgment and initiative in the resolution of problems encountered.
  • Ensures that all patient and unit equipment, supplies and procedures are ordered and received,
  • Other duties as assigned.
Qualifications
  • High school diploma required, with two years of college level education preferred.
  • Computer experience required.
  • Prior experience in a hospital setting is preferred.
  • Must have the ability to work with all levels of medical personnel, patients and families,
  • Ability to speak and write concisely with knowledge of medical terminology desirable.
UW Health Rehabilitation Hospital strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs. We are accredited by The Joint Commission and CARF-accredited for our Comprehensive Integrated Inpatient Rehabilitation Program and Stroke Specialty Program. by Jobble

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About Unit Secretary, Uw Health Rehabilitation Hospital

As a Unit Secretary at UW Health Rehabilitation Hospital, you will be an invaluable part of our healthcare team, providing essential administrative support that keeps our operations running smoothly. Located in the picturesque Columbus, WI, our facility is renowned as Wisconsin's top Rehabilitation Hospital and is dedicated to offering superior patient care. In this dynamic role, you will greet visitors, schedule appointments, manage phone calls, and assist with patient admissions and discharges, ensuring that everyone feels welcomed and well-informed. Your excellent communication skills will shine as you coordinate between physicians, nursing staff, and other hospital personnel, fostering a team-oriented environment. In this position, you'll also be involved in maintaining medical records and processing patient-related charges with accuracy. You'll get the opportunity to interact with patients and their families, providing them with the support they need and answering their questions with professionalism and courtesy. This role requires a proactive approach and the ability to handle multiple tasks in a fast-paced setting, always maintaining a courteous demeanor. If you're enthusiastic about joining a team that prioritizes patient care and have a desire to use your skills in a meaningful way, we encourage you to apply for the Unit Secretary position at UW Health Rehabilitation Hospital.

Frequently Asked Questions (FAQs) for Unit Secretary Role at Uw Health Rehabilitation Hospital
What are the primary responsibilities of a Unit Secretary at UW Health Rehabilitation Hospital?

The primary responsibilities of a Unit Secretary at UW Health Rehabilitation Hospital include greeting and assisting visitors, scheduling appointments, managing incoming calls, and facilitating communication between medical personnel and patients. You'll also maintain patient medical records, process relevant charges, and support nursing operations by ensuring patients' needs are met.

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What qualifications are needed to apply for the Unit Secretary position at UW Health Rehabilitation Hospital?

To apply for the Unit Secretary position at UW Health Rehabilitation Hospital, candidates must have a high school diploma, with a preference for those with two years of college education. Experience in a hospital setting is beneficial, alongside strong computer skills and the ability to communicate effectively with medical staff, patients, and families.

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Is prior experience required for the Unit Secretary role at UW Health Rehabilitation Hospital?

While prior experience is preferred for applicants looking to become a Unit Secretary at UW Health Rehabilitation Hospital, it is not strictly required. We're looking for candidates who are eager to learn and have a positive attitude towards patient care and teamwork.

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What work environment can a Unit Secretary expect at UW Health Rehabilitation Hospital?

Unit Secretaries at UW Health Rehabilitation Hospital can expect a friendly and supportive work environment that values teamwork and patient care. The fast-paced setting provides ample opportunities for professional development, and our commitment to low nurse-to-patient ratios ensures you can provide exceptional care without feeling overwhelmed.

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What benefits are offered to Unit Secretaries at UW Health Rehabilitation Hospital?

Unit Secretaries at UW Health Rehabilitation Hospital enjoy a competitive salary, various shift options, tuition assistance, professional development opportunities, a robust benefits package, and the satisfaction of working in a team that is dedicated to improving patient outcomes.

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Common Interview Questions for Unit Secretary
What strategies would you use to manage multiple tasks as a Unit Secretary?

Effective time management and prioritization are key to handling multiple tasks as a Unit Secretary. I would create a daily checklist, determine urgent tasks, and stay organized to ensure all responsibilities are completed efficiently.

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How do you handle stressful situations in a healthcare environment?

In stressful situations, I maintain a calm demeanor by focusing on the task at hand, taking deep breaths, and using my organizational skills to prioritize urgent requests. Communication with the team is also crucial to ensure we work collaboratively to resolve any issues.

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Can you give an example of how you've dealt with a challenging patient or family member?

When faced with a challenging patient or family member, I prioritize active listening to understand their concerns fully. I respond with empathy and provide clear information to reassure them, ensuring I maintain professionalism and kindness throughout the interaction.

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Why do you want to work as a Unit Secretary at UW Health Rehabilitation Hospital?

I am passionate about contributing to patient care and appreciate UW Health Rehabilitation Hospital's commitment to enhancing the quality of life for its patients. I want to be part of an interdisciplinary team and play a role in supporting recovery for individuals in our community.

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What role do you see communication playing in the Unit Secretary position?

Communication is vital in the Unit Secretary role. It's important to communicate effectively with medical personnel, patients, and family members to ensure the smooth operation of the unit, facilitate patient care, and provide timely information to all stakeholders.

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Describe how you would maintain patient confidentiality while working in this role.

I understand the importance of patient confidentiality in healthcare. I would ensure that sensitive information is shared only with authorized personnel and follow all regulations and hospital policies regarding patient information and privacy.

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What computer skills are necessary for a Unit Secretary role?

A Unit Secretary should be proficient in using electronic medical records systems, word processing software, and basic data entry. Familiarity with hospital-specific software will be crucial, as well as the ability to navigate multiple programs efficiently.

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How do you ensure accuracy in transcribing medical orders?

To ensure accuracy in transcribing medical orders, I would double-check the information against the physician's instructions and utilize a systematic approach to confirm all details. Clear communication with the involved medical staff is also key to preventing errors.

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What motivated you to pursue a career as a Unit Secretary?

My motivation to pursue a career as a Unit Secretary stems from my desire to play a supportive role in patient care and the healthcare system. I appreciate the opportunity to help facilitate communication within a team that ultimately aims to enhance patient recovery.

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What challenges do you anticipate as a Unit Secretary, and how would you overcome them?

I anticipate challenges such as handling high volumes of requests and multitasking in a fast-paced environment. To overcome this, I would rely on my organizational skills, prioritize tasks by urgency, and strive to remain adaptable and compassionate in every situation.

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Full-time, on-site
DATE POSTED
March 26, 2025

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